Sales Head

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

Responsibilities

1.      Classroom delivery of ready made English and soft skills content to improve their job readiness
2.       Organizing extra-curricular activities for student s overall development
3. .      Conduct timely student assessment and social profiling
4.    Minimize student dropouts and timely address all student grievances
5.     Motive and counsel students as per need

An ideal candidate should have:

1.      Passion for teaching

2.      Drive to make a difference in the lives of students

3.      The ability to work well in a team

Roles and Responsibilities

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.
• Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
• Develop custom plugins and custom functionalities on top of Wordpress and WooCommerce.

Skills:

• Experience & Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Experience & Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Experience & Knowledge of child theme creation and customization as per designed based on the requirements
• Experience & Knowledge of WordPress plugin and Back-End functionality development

DataPower With APIC Development and Admin skills with Python or shell script
Exp.level: 4 - 7 Years

• IBM Cloud Pack- API Connect Developer:

• Data Power virtual appliance on Docker containers within Kubernetes cluster.

• setup API Connect Cloud manage

• setup Portal and analytics endpoints for the APIs to give more data analytics to the application teams.

• Register and troubleshoot Gateway Service with API Connect Gateway object on Data Power appliance

• Configure Mutual Authentication mechanism by creating Identification Credentials and Validation credentials to validate the server certificates

• Create organizations in API Connect to provide the architecture to create APIs using API connect manager

• Ability to create spaces and products on APIC and support multiple teams using them

• Knowledge of concepts and implementation of these on APIC – JWT, Bearer, Basic AUTH

• Integration with LDAP and troubleshooting

• WTX, COBOL Copybook, XML, XSL, Gateway scripting

• Networking concepts and integration with AWS concepts like VPC, NLB, etc

• Cloudwatch integration