Mulesoft Integration Lead

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Details

- Job Title: Director of Product Design

- Industry: SAAS

- Function – Designer

- Experience Required: 7-10 years

- Working Days: 6 days

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Preferred Skills: Figma, WebGL, UX methodology, Product design, 3D tools

Criteria

Should have at least 7+ years of product design experience, including 2+ years in a design leadership or management role

Deep expertise in UX methodology: end-to-end design process from discovery through delivery and iteration

Mastery of Figma and modern design tooling

Experience designing complex, data-rich, or technical products - SaaS platforms, developer tools, or productivity applications

Candidates should be from SAAS/Software/IT Services based startups or scaleup companies only

Job Description

Role Overview:

Company is redefining how the world creates, experiences, and interacts with 3D and spatial content. We're looking for a visionary Director of Product Design to lead the design function at one of India's most ambitious spatial computing companies. This is not a role for someone who manages design from a distance — you will shape the design culture, drive the product experience across our AI-powered 3D platform, and get into the craft alongside your team.

You will own design strategy from first principles, working across the full spectrum of our product: from the initial blank canvas of a 3D scene editor to AI-assisted creation workflows, from enterprise dashboards to consumer-facing AR previews. You care deeply about how things feel, not just how they look — and you know that the best design decisions are rooted in user empathy, rigorous research, and iterative validation.

What you will own:

Design Vision & Strategy

● Define and own the product design vision across all of company’s surfaces — editor, platform, APIs, and consumer touchpoints

● Translate complex product and business goals into coherent, elegant design strategies that scale

● Drive a consistent, high-quality design language and evolve company’s design system as the product grows

● Lead long-term UX strategy for AI-native interaction paradigms — designing for uncertainty, latency, and generative outputs

● Establish and champion a design culture of rigour, craft, and user advocacy across the company

Team Leadership & People Management

● Hire, mentor, and grow a team of UX designers, UI designers, and user researchers

● Create clear growth paths and foster a feedback-rich culture that makes designers better every quarter

● Conduct regular design reviews, provide high-quality critique, and set the bar for what great looks like

● Partner with design leads to delegate ownership without losing coherence across the team's output

● Champion psychological safety and inclusion in design decision-making

Hands-On Design & Craft

● Lead design for flagship features and complex UX challenges — actively contributing wireframes, prototypes, and spec-ready flows

● Own the design of core 3D and AI-powered workflows: AI scene generation, asset manipulation, real-time previewing, and spatial editing

● Produce and review high-fidelity prototypes to validate interaction patterns before engineering investment

● Maintain and evolve company’s component library and design system in Figma, ensuring adoption across teams

● Design for accessibility (WCAG 2.1 AA) as a baseline standard, not an afterthought

User Research & Insight

● Define and drive a mixed-methods user research practice: usability testing, contextual inquiry, surveys, and analytics-led discovery

● Synthesize qualitative and quantitative signals into clear, actionable design insights

● Partner with PMs to establish success metrics for design: task completion, error rates, time-on-task, CSAT, and NPS

● Embed continuous feedback loops from production usage into the design iteration cycle

● Conduct competitive UX audits across 3D creation tools, AI productivity apps, and enterprise SaaS platforms

Cross-Functional Collaboration & Leadership

● Partner deeply with Product Management to co-own the product roadmap — design should shape prioritisation, not just execute it

● Collaborate with Engineering to ensure design feasibility, maintain quality during implementation, and influence frontend architecture decisions

● Communicate design decisions and tradeoffs clearly to executive stakeholders — with rationale grounded in user data

● Represent design strategy in investor, partner, and enterprise customer conversations

● Drive launch readiness from a design perspective: documentation, handoff quality, and post-launch design QA

Tools and Technical Stack:

Design & Prototyping

● Figma (primary) — components, auto-layout, variants, Dev Mode, and collaborative design workflows

● Framer, ProtoPie, or Principle for advanced interaction prototyping

● Adobe Creative Suite (Illustrator, Photoshop) for visual asset creation

● Spline or equivalent for 3D design exploration and web-ready 3D UI elements

Research & Testing

● UserTesting, Maze, Hotjar, or FullStory for usability testing and session analytics

● Dovetail or Notion for research synthesis and insight management

● Mixpanel, Amplitude, or PostHog for behavioural analytics and funnel analysis

Design Systems & Handoff

● Figma Tokens or Style Dictionary for design token management

● Storybook for design-engineering alignment on component behaviour

● Zeroheight or Notion for design system documentation

Collaboration

● Linear for project and sprint tracking

● Slack, Loom, and Notion for async communication and documentation

● GitHub (read-level comfort) — able to review implementation and file design-related issues

What we are looking for:

Must-Haves

● 7+ years of product design experience, including 2+ years in a design leadership or management role

● A portfolio that demonstrates both exceptional craft and strategic design thinking — at system level and interaction level

● Proven experience building and scaling design teams — hiring, mentoring, and growing designers at different career stages

● Deep expertise in UX methodology: end-to-end design process from discovery through delivery and iteration

● Mastery of Figma and modern design tooling — you are faster and more thorough with tools than most

● Strong written and verbal communication — you can defend design decisions with clarity and receive critique constructively

● Experience designing complex, data-rich, or technical products — SaaS platforms, developer tools, or productivity applications

● Track record of partnering with PMs and engineers at a senior level, influencing roadmap and technical decisions through design

● Comfort with ambiguity — you know how to make principled design decisions in fast-moving environments with incomplete information

Highly Desirable

● Experience designing 3D tools, WebGL interfaces, spatial computing products, or AR/VR applications

● Familiarity with AI-native product design — crafting UX for generative outputs, uncertainty states, and model latency

● Exposure to real-time or collaborative product experiences (e.g., Figma-like multiplayer, live preview environments)

● Background in e-commerce, retail tech, or product visualisation at scale

● Experience contributing to or building open-source design systems

● Prior startup experience: comfort with zero-to-one design at speed alongside structured scaling

● Basic front-end literacy (HTML/CSS/JS) — enough to understand implementation constraints and engage meaningfully with engineers

● Published writing, talks, or portfolio case studies that demonstrate thought leadership in UX or product design

Design Challenges you will Tackle:

● Designing intuitive UX for 3D scene editing — making spatial manipulation accessible to non-technical users without sacrificing power

● Building AI-native interaction patterns for generative 3D: prompt inputs, output previews, iteration loops, and error recovery

● Scaling a design system that works across a 3D web editor, a mobile AR viewer, an enterprise dashboard, and developer-facing APIs

● Designing for trust in AI-assisted workflows — where the model may produce surprising or imperfect outputs

● Balancing visual fidelity and real-time performance constraints in WebGL and spatial environments

● Creating design processes that support a fast-moving engineering team without becoming a bottleneck

● Establishing UX standards for a category that is still being defined — there are no obvious playbooks for AI-powered 3D creation

Why Join Company

● Own the entire design function — from team building to design culture to product craft — not just a slice of it

● Work at the frontier of 3D + AI, one of the most technically exciting intersections in consumer and enterprise software today

● Your design decisions are experienced by millions of customers and some of India's largest enterprise brands

● Collaborate directly with a senior team with deep domain expertise in 3D, AI, and spatial computing

● Access to frontier tools, real user data at scale, and the freedom to evolve how design works at company

● Direct collaboration with investors from NVIDIA, Microsoft, and Google

● A craft-forward culture where great design is celebrated and given the space and resources to be exceptional

Key Responsibilities:

- Customize and develop Odoo modules as per business requirements.

- Integrate Odoo with third-party systems and APIs.

- Analyze, troubleshoot, and debug issues in existing modules.

- Create and maintain technical documentation.

- Migrate data and Odoo versions as needed.

- Collaborate with cross-functional teams (functional consultants, QA, UI/UX).

- Optimize performance and scalability of the Odoo platform.

Required Skills:

- Strong understanding of Python and Odoo framework.

- Proficiency in PostgreSQL, XML, JavaScript, QWeb and OWL.

- Experience with Odoo's core modules (Sales, Purchase, Inventory, Accounting, etc.).

- Familiarity with Odoo Studio and Odoo.sh is a plus.

Job Essence –

It’s Only Words ..and the words are all I have ..to take your heart away…

Or

Country Roads take me home ….

Or

Har rang kuchh kehta hai…

We are looking for those who can feel the soul of seasons, the flora and fauna, the mountains, and the river…similarly if they feel the soul, the character of a brand to communicate and build the connect with its audience!

We are looking for content professionals to handle narrative based writings for content pieces for ever growing and global brands we have in our portfolio.

You should be digitally savvy/from media background/writer/author or be the next new age Prahlad Kakkar, Prasoon Joshi, Piyush Pandey, Josy Paul, R Balki, Alque Padamsee in making in Digital Agency world with a good grip on brand communications driven by content strategy.

You should be able to think beyond the universe to the roots of our nation, work on your style of content and help in brands’ facelift/makeover/launches. This applies to the messaging for all the audience’s touch points.

Our clients rely on us with trust of the above. We are their Partners in Progress (not a typical agency vendor). We may even help them to make their brand mandates, manifestation plans and guidelines. So there is almost no instructional or Copy/Paste working. You need to be as original as you are!

Work profile –

• Translation of Business/Digital Objectives into Content themes
• Production of Content items as per Digital-Social Media Campaigns
• Bench-marking content deliverables with national/global standards
• Creating manifestation and themes to be used for goal oriented marketing campaigns
• Producing tribe specific content assets ensuring engagement and RoI

Key Responsibility Areas –

Convert ideas into content pieces. These content pieces (output) can be in the form of:

• Web Related Content:
• Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebooks/Downloadables – Topic/Body/Links
• Blog/Articles/Press releases/Story telling/Infographics/Comic Strips
• SEM Content:
• Paid ads content – FB/Instagram/Google/LinkedIn/YouTube
• Content for creative cards/videos
• Copies and descriptions
• Remarketing ad sets
• SEO content – Blogs/Articles using keywords
• YouTube descriptions/Video scripting
• Taglines
• Quotations
• Profile Writing/Bios/Wikipedia
• Media Kit/PR activities/3rd Party PR
• Media Relations
• Online Reputation Management(ORM) areas
• Q&A | FAQs Deck

Must Have Requirements –

• Minimum 3-5 years of experience in digital social media writing(long form and short form)
• Deep understanding of digital mediums – FB|Instagram|Quora|LinkedIn|Google|landing pages etc.
• Deep understanding content analytics and RoI generation
• Should have worked with a digital social media agency/media house/news channel
• Should be able to ideate, and not just a task taker

Senior Software Engineer -

Android We are looking for a self-starter who can also work closely with the team in a dynamic environment where priorities change based on continually evolving business needs and technology. You’ll be responsible for building mobile apps from conception to deployment and eventually take ownership of the mobile architecture, playing a pivotal role in mobile app development out of India.

Roles & Responsibilities-

• Translate designs and wireframes into high quality code. • Ensure the best possible performance, quality, and responsiveness of the application. • Help maintain code quality, organization, and automatization. • Write reusable and reliable code which works with various databases and APIs. • Work closely with key stakeholders to create great experiences that make it effortless to connect different apps together.

Skill set – • 3+ years of experience in developing Apps using Android SDK. • Proficiency in Kotlin APIs like coroutine, serialization, etc. • Strong Knowledge of Android UI design principles like material design standard. • Strong Knowledge in mobile design patterns like MVVM, MVP etc and best practices. • Comprehensive understanding of Android architecture components like navigation component, Livedata, hilt, Viewmodel etc. • Familiarity with cloud message APIs and push notifications. • Experience with unit testing, Automated UI testing and code coverage tools. • Experience in Continuous Integration, Continuous Delivery/ Deployment. • Experience with threading, and performance tuning. • Knowledge in working with Graphql backend is good to have. • Knowledge in working with Google play services and Android Security APIs. • Technical depth that allows you to rapidly fix bugs and solve problem.

• Leveraging your deep knowledge to provide technical leadership to take projects from zero to completion
• Architecting, building and maintaining scalable data pipelines and accessing patterns related to permissions and security
• Researching, evaluating and utilising new technologies/tools/frameworks centred around high-volume data processing
• Involving in building and deploying large scale data processing pipelines in a production environment
• Working with data scientists and other engineers to develop data pipelines for model development and productization
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Providing inputs on right tool options and model designs for use cases
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Designing scalable implementations of the models developed by our Data Scientists

Desired Candidate Profile

• 3+ years strong programming experience in PySpark and Python
• Knowledge in Python, SQL, Spark (Pyspark)
• Exposure to AWS/ Azure cloud tools and services like S3 Athena, Apache Nifi, Apache Airflow
• Analytical and problem-solving skills
• Knowledge in Scrum & code sharing Tech: Git, Jira
• Experience related to processing frameworks such as Spark, Spark Streaming, Hive, Sqoop, Kafka etc
• Deep understanding of measuring and ensuring data quality at scale and the required tooling to monitor and optimise the performance of our data pipelines
• Experience building data pipelines and data-centric applications using distributed storage platforms and shipping data production pipelines sourcing data from a diverse array of sources    

Kreeyaa Technologies is a Software Product and IT Services company with over a decade of history providing building software products and consulting services in various technology areas.

We are looking for a Sales / Business Development Manager to identify and develop business, sales and growth strategies for the company’s products and services working from India.

Responsibilities

• The person in this role will lead the development of new business opportunities that supports our overall growth strategy for our Cloud-based software product.
• Lead business growth strategies, identifying opportunities, identifying partnerships and bringing in new clients.
• Build marketing content, and sales collateral, respond to RFPs, quotes etc. in collaboration with the management team and subject matter experts.
• Perform marketing strategies, run email campaigns and apply other techniques to acquire new clients.
• Build and promote strong, long-lasting customer relationships with clients by partnering with them and understanding their needs
• Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
• Willing to work with extended hours covering multiple time zones.

Requirements:

• Should have a minimum of 5 years of experience in selling Software Products, and IT Services with International, Global markets as the main focus.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.
• Should have extensive knowledge in Software Sales, IT Services, various technologies and market trends. Experience selling SaaS products and selling implementation services is preferred.
• Should have leadership qualities, be highly motivated, be energetic and accountable for owning business outcomes including planning, executing and forecasting.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationship.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Should be willing to travel locally in India, the US and other countries as required.
• Should have strong communication skills, and presentation skills.

• 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
• 2+ years of hands-on experience with Postgress, MongoDB.
• Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
• Experience with AWS
• Experience in front-end development using react.js is a plus.
• Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
• DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
• Self-motivated and a good team player.
• Good communication and interpersonal skills.
• Bachelor’s Degree in Engineering from a reputed Institute