Sales Executive

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years' experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

JOB DESCRIPTION:

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular's Latest Versions 

2) Hand on Node.JS./Express JS 

3) Database: MYSQL/MongoDB 

4) Experience in JavaScript, TypeScript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

About HighLevel

Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 200+ strong team that works remotely across 15 nations. 

We encourage you to check out our youtube channel to learn more about out platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g" target="_blank">https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the role Looking for a full-stack engineer to build an end-to-end affiliate management tool that will support multiple campaign creations, enrolling affiliates to the portal and distributing their payouts month. Integration with multiple payment partners will be required to support the payouts and an advanced analytics screen to display numbers and performances.

Roles & Responsibilities

• Architecture - Design the architecture and make sure it is cost-efficient and aligned to the overall architectural vision
• Implementation - Implementing major/complex parts of the product
• Ownership - Take ownership of the delivery timeline and coordinate the complete development of products
• Releases - Take ownership of the product releases, pre-plan and scale the infrastructure accordingly
• Leadership - Communicate clear goals, provide constructive feedback, manage, coach, and support the engineering team
• Quality - Maintain high standards of code quality through regular design and code reviews.

Qualifications

• Extensive hands-on Experience with Node.Js and Vue.js (or React/Angular)
• Experience with scaling the services to at least 200k+ MAUs
• Bachelor's degree or equivalent experience in Engineering or related field of study
• Minimum 5 years experience with 1+ years of management experience
• Prior experience with MongoDB
• Proficiency in Message Queues
• Strong interpersonal and communication skills

Perks and Benefits

• Impact - Work with scale, our infrastructure handles around 3 Billion+ API hits, 2 Billion+ message events, and more than 10 TeraBytes of data
• Compensation - Best in Industry
• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
• Generous Device Policy - You get a Macbook Pro
• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

• End to end campaign management on various platforms primarily Google (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generating maximum leads)
• Conducting keyword research and optimizing the campaigns
• Researching and analyzing competitor advertising links and strategizing the best plan ahead for the business
• Optimizing the ad copy, landing pages for the best lead quality
• Optimizing the campaigns regularly for improving the performance
• Identifying trends and insights, and optimizing spend and performance based on the insights
• Measuring and reporting performance of all marketing campaigns, and assessing against goals
• Brainstorming new and creative growth strategies
• Building on an existing level of search engine marketing expertise and developing a reputation for innovation and efficiency
• Staying up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommending improvements
• Implementing A/B testing to continuously improve ROI

Desired Candidate Profile

• Proven 4+ years SEM experience in managing PPC campaigns across Google
• Well-versed in performance marketing, conversion and online customer acquisition
• Understanding of keyword matching, keyword research and optimization
• Experienced in understanding google analytics and pixel integration
• Creative copywriting for ads
• Prior experience in working with affiliate ad networks (bonus)
• Understanding of campaign data and growth metrics
• Working knowledge of analytics tools (Google Analytics, Google Datastudio, GTM, etc.)
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Willingness to work in a dynamic startup environment
• Ability to think creatively and work independently in a fast working environment    

About the Role: 

Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.

This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations

Reporting to: Director, Analytics

Job Location: Jaipur

Experience Required: 4-6 years

What You’ll Do

• Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
• Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
• Strive towards building mini business intelligence products that add value to the client base
• Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.

What You’ll Need

• Masters in business/behavioral economics/statistics with a strong interest in marketing technology
• Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
• Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
• Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
• Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
• Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
• Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
• Experience working with a visualization tool (preferably, but not restricted to Tableau)
• Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
• Should be self-organized and be able to proactively identify problems and propose solutions
• Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
• As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
• Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
• Able and willing to relocate to Jaipur post pandemic.

Benefits:

• Medical Coverage, to keep you and your family healthy.
• Compensation that stacks up with other tech companies in your area.
• Paid vacation days and holidays to rest and relax.
• Healthy lunch provided daily to fuel you through your work.
• Opportunities for career growth and training support, including fun team building events.
• Flexibility and a comfortable work environment for you to feel your best.