
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
We’re looking for an experienced Backend Engineer to join our growing team of engineers to help build and maintain our products. You should have prior experience being responsible for building sufficiently complex features by yourself.
Responsibilities:
- Implement product features by writing clean, robust, reusable code with tests
- Bring new ideas and best practices to improve the team and the codebase
Requirements:
- At least 3 years of relevant professional experience
- Sound knowledge of programming languages like Python
- Experience working with web application frameworks like Django
- Experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
- Experience developing REST APIs and a good understanding of best practices around building APIs
- Good communication skills
- Passion to solve complex technical problems and troubleshoot the issue

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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● Managing and guiding a team of junior developers for timely delivery of product and
milestones
● Optimization of the application for maximum speed and scalability
● Implementation of security and data protection
● Design and implementation of data storage solutions
● Design & Build: Designing and developing high-volume, low-latency applications for
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Required Knowledge and Skills
● 3 - 5 years of experience working in backend development technologies and DevOps
● Highly curious and ready to dive into complex technical challenges.
● Proficiency in development and scripting in Python, Django/Flask framework.
● Database design and management, including being up on the latest practices -
bonus points for MySQL and MongoDB
● User authentication and authorization between multiple systems, servers, and
environments
● Integration of multiple data sources and databases into one system
● Management of hosting environment, including database administration and scaling
an application to support load changes
● Setup and administration of backups
● Understanding differences between multiple delivery platforms such as mobile vs
desktop, and optimizing output to match the specific platform
● Creating database schemas that represent and support business processes
● Implementing automated testing platforms and unit tests
● Understanding of “session management” in a distributed server environment
● Server management and deployment for the relevant environment
● Appreciation for clean and well-documented code
● Hands-on experience with architecture and structural design patterns
● Expertise in designing, developing, deploying, and integrating RESTful APIs
● Ability to understand business requirements and translate them into technical
requirements
● A knack for benchmarking and optimization
● Proficient understanding of code versioning tools, such as Git
Personality
● Requires excellent communication skills – written, verbal, and presentation.
● You should be a team player.
● You should be positive towards problem-solving, have a very structural thought
process to solve problems
● Interest to work in a high paced start-up environment with a large amount of learning.
● Good understanding of different frameworks, and be able to pick up new
technologies at ease.
● You should be agile enough to figure out a need for new technologies/frameworks
and learn new technology for better product performanc
What You'll Do :
You will be a part of our backend team working on keeping our REST API and GraphQL API up and running and making sure that our users get the right data at the right time.
You will have ownership of developing and maintaining our backend services including users, courses, and operations tools that manage our product and logistics.
You will work on architecting and scaling highly-available RESTful services and back-end systems from scratch.
This is a position for an experienced Node programmer with at least 2 years under the belt, but you don't have to be a rock star, a ninja, or a superhero to apply.
What You'll Need :
You will fit well in the backend team if you are passionate about technology and have experience programming in Node. Knowledge of technologies like Cassandra, Elasticsearch, PostgreSQL, REST and JSON will help you get going from day one.
As an experienced Node developer, you should be intimately familiar with the platform, with
JavaScript, and with the stables of full-stack web development : HTTP, JavaScript, CSS, HTML, SQL.
It's a bonus if you're broadly familiar with other languages as well- we write some services in Go and have data pipelines written in Python- but your main work will be JavaScript through and through.
You will be a perfect match with our team if you love collaborating with people from all disciplines to solve complex problems, always want to learn new skills and take ownership of your work.
What You'll Do
You will be part of our data platform & data engineering team. As part of this agile team, you will work in our cloud native environment and perform following activities to support core product development and client specific projects:
- You will develop the core engineering frameworks for an advanced self-service data analytics product.
- You will work with multiple types of data storage technologies such as relational, blobs, key-value stores, document databases and streaming data sources.
- You will work with latest technologies for data federation with MPP (Massive Parallel Processing) capabilities
- Your work will entail backend architecture to enable data modeling, data queries and API development for both back-end and front-end data interfaces.
- You will support client specific data processing needs using SQL and Python/Pyspark
- You will integrate our product with other data products through Django APIs
- You will partner with other team members in understanding the functional / non-functional business requirements, and translate them into software development tasks
- You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
- You will be a proactive contributor to team and project discussions
Who you are
- Strong education track record - Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
- 2-3 years of experience in data queries, data processing and data modeling
- Excellent ANSI SQL skills to handle complex queries
- Excellent Python and Django programming skills.
- Strong knowledge and experience in modern and distributed data stack components such as the Spark, Hive, Airflow, Kubernetes, Docker etc.
- Experience with cloud environments (AWS, Azure) and native cloud technologies for data storage and data processing
- Experience with relational SQL and NoSQL databases, including Postgres, Blobs, MongoDB etc.
- Familiarity with ML models is highly preferred
- Experience with Big Data processing and performance optimization
- Should know how to write modular, optimized and documented code.
- Should have good knowledge around error handling.
- Experience in version control systems such as GIT
- Strong problem solving and communication skills.
- Self-starter, continuous learner.
Good to have some exposure to
- Start-up experience is highly preferred
- Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc.
- Agile software development methodologies.
- Working in multi-functional, multi-location teams
What You'll Love About Us – Do ask us about these!
- Be an integral part of the founding team. You will work directly with the founder
- Work Life Balance. You can't do a good job if your job is all you do!
- Prepare for the Future. Academy – we are all learners; we are all teachers!
- Diversity & Inclusion. HeForShe!
- Internal Mobility. Grow with us!
- Business knowledge of multiple sectors
-
- Key Result Areas
- Develop and lead desktop and mobile web Back end development.
- Work on Node JS platform.
- Strong focus on UI Performance: optimize page load, rendering, caching, leveraging CDNs.
-
- Technology Skills:
- Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts
- Must have worked on a SPA frameworks:Nodejs, AngularJS or InfernoJS
- Familiarity with common Javascript Libraries such as jQuery.
- Fluent in responsive design and mobile / tablet UI / UX
- Knowledge about UI testing automation
- Web mobile (touch devices: mobiles and tablets) experience is expected
- UI or API Performance: should have hands-on experience of optimizing page load, rendering,caching.
- Good understanding of AJAX and its UI implications
- Sense for appeal & aesthetics from a usability perspective
- Writing reusable, testable, and efficient code.
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server-side logic
- Implementation of security and data protection
- Integration of data storage solutions
Skills And Qualifications
- Practical knowledge and understanding of web applications.
- 3+ years of good hands-on experience in Python, with knowledge of Django
- Good hands-on experience in SQL Database (MYSQL / Postgres)
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Able to create database schemas that represent and support business processes.
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools GIT.
- Has experience of working in an Agile Environment. Fluent in English (written and oral) Fluency in a second language is preferred.
- Comfortable working remotely with great communication skills for a remote work environment.
Bonus Qualifications
- Knowledge of any cloud. ( Especially Azure )













