Junior Graphic Designer

Senior BI Engineer

📍 Location: BHive Bangalore, India

💼 Department: Technology – Data

🚀 Experience Level: Senior

About the Role

Mumzworld is scaling fast, and data is central to our success.

We are looking for a Senior BI Analyst to join our data team and help drive business insights, storytelling, and decision-making through high-quality analytics and reporting.

This is a high-impact role, reporting directly to the Head of Data, and working cross-functionally with business teams, product managers, and engineers to transform data into actionable intelligence.

You will not only deliver robust dashboards and deep-dive analyses but also help define metrics, improve data literacy across the company, and ensure that our analytics layer is consistent, trusted, and scalable.

You will also leverage Generative AI tools to boost productivity, streamline reporting workflows, and enhance collaboration.

Key Responsibilities

• Deliver Impactful Insights

Build, maintain, and optimize dashboards, reports, and deep-dive analyses to support critical business decisions.

• Create Impact Dashboards with Storytelling

Design dashboards that not only show data but tell a clear story — highlighting insights, business implications, and actions.

• Define and Standardize Metrics

Work closely with stakeholders to define KPIs and ensure consistency in metrics across business domains.

• Model for Analytics Needs

Collaborate with data engineers and modelers to ensure data structures (in bronze, silver, gold layers) are optimized for reporting and analytical needs following medallion architecture principles.

• Drive Business Conversations

Translate business questions into clear analytical deliverables; turn data findings into actionable insights and business narratives.

• Ensure Data Quality & Trust

Validate data accuracy and drive initiatives to improve data reliability across all reports and dashboards.

• Leverage Gen AI for Productivity

Promote the use of Generative AI tools to accelerate report building, automate documentation, and summarize insights faster.

• Advance Data-Driven Culture

Conduct workshops, share knowledge, and uplift the organization’s data literacy and self-service capabilities.

• Support Data Science Projects

Partner with the data science team to ensure BI foundations support predictive models, experimentation, and advanced analytics initiatives.

What We’re Looking For

• 5+ years of experience in business intelligence, data analysis, or analytics roles.
• Expertise in BI tools like Looker, Power BI, or Tableau.
• Strong SQL skills to extract, transform, and analyze large datasets.
• Solid understanding of data modeling principles (especially star schema and medallion architecture).
• Understanding of incremental load vs full load strategies, and a passion for building your own scheduled queries and data refreshes.
• Experience working with cloud data warehouses like BigQuery or Snowflake.
• Strong business acumen with the ability to translate data into business value.
• Experience building self-service datasets, semantic layers, or LookML models is a plus.
• Excellent communication skills — able to present complex findings in a clear and actionable way.

Nice-to-Have

📅 E-commerce experience – Familiarity with product, customer, and order data structures.

🤖 Experience with dbt Cloud and modern analytics stacks.

📈 Exposure to data governance, catalogs, or metadata management tools.

🖥️ Experience with GitHub for version control in analytics workflows.

🌐 Understanding of privacy, GDPR, and data compliance best practices.

Who You Are – Soft Skills & Personality

We’re looking for a curious, business-savvy, and detail-driven BI analyst who thrives in a fast-paced, collaborative environment.

👤 Structured & Organized – You design with clarity, document your work well, and maintain consistency across reports and analyses.

💬 Collaborative Communicator – You work well with both technical and business stakeholders.

🚀 Results-Oriented – You focus on delivering impactful insights that drive business outcomes.

🧬 Analytical & Curious – You dig deep into data, question assumptions, and continuously look for improvement opportunities.

🤝 Team Player – You support, teach, and uplift others across the organization.

If you’re passionate about turning data into impact, scaling analytics, and building a data-driven culture, we’d love to hear from you.

Organisation: An Insurtech platform. It is an InsureTech player revolutionizing embedded insurance with its API based technology solutions.We embed relevant insurance offerings in the value chain of various industries ranging from e-commerce, retail, OTAs, NBFCs, MFIs, healthcare, and so on. Thriving on the B2B2C business model, we connect with insurance companies and facilitate bespoke insurance products for varied businesses.

We are a 11-year old organization, with key investors as Tiger Global, Blume Ventures, Creaegis, ICICI Ventures and Bessemer Ventures.

Today, we are present across the country. We are on a fast growth trajectory and hiring across roles and geographies.

Role Review

We are looking for ambitious and energetic Business Development Leaders for creating new B2B partnerships and alliances for our Insurtech-as-a-Service (IaaS) product suite. The goal for the individual is to hunt new businesses, develop strategic alliances, drive revenue sources and own end-to-end P&L of these accounts for our business expansion across the country.

The ideal candidate would have a proven track record as a business leader and well networked with CXOs, Directors, decision makers and influencers in BFSI and digital economy industries. S/He would be experienced in B2B/SaaS business models and have a thorough understanding of embedded finance use cases in these ecosystems esp. Insurance/Insurtech.

Roles and Responsibilities

● Executing our organization’s digital B2B sales plans by building and securing new partnerships and alliances with companies operating in the BFSI and digital economy industries domains esp Banking, NBFC, MFI

● Identifying, preparing, negotiating and driving deals to closure incl. documentation (Contracts/Agreements/MoUs etc.)

● Creating and managing business development pipeline and vetting B2B opportunities, deals and right partners.

● Launching business operations and expanding the company’s products and services in new markets/geographies across the partners’ ecosystem.

● Establishing sustainable financial growth of the portfolio through effective and efficient management of ongoing relationships.

● Proposals and solutioning for new and existing clients to maximize opportunity win rates.

● Working with internal and external stakeholders incl. Business, Product, Tech, Marketing

etc. teams on program launch, project management and associated initiatives.

● Chipping into the organizational thought leadership as a subject matter expert on

Insurance/Assurance/Insurtech trends in the BFSI and digital economy industries.

● Becoming an expert in the company’s products and services and where they sit in the larger

BFSI and digital economy ecosystems.

● Conducting Market Research, GTM and Competition Mapping studies.

Prerequisites

● Overall experience of 8 yrs with B2B Sales & BD experience of 3+ yrs.

● Experienced and accomplished in working closely with CXO/Executive/Management level

relationships for business development

● Good handle on P&L development, engagement planning, analytical problem solving and

client reviews.

● Excellent communication skills (both written and verbal), negotiation and interpersonal

skills.

● Willing to travel extensively to business development meetings, industry conferences etc.

across the country.

● Self-motivated, ambitious and open to working independently on organizational and

customer needs

● Understanding of SaaS/APIs/Tech based business models

● Graduate (Any); Post Graduate (Any)

We are looking for a rockstar Android Developer, who will be responsible for building scalable and secure Android Application

What you'll do

* Develop IoT enabled Android app using Jetpack and Kotlin for cooking robot.

* Ensure quality through independent code reviews and unit tests on modules

* Designing and developing APIs

* Optimizing existing apps' performance for speed and scalability

* Work with teams on delivering key features and performance targets

Who you are

* Have 2+ years experience building scalable android applications

* Proficiency in Python or Java

* Writes well-structured, efficient, and testable code

* Have good understanding of architecture patterns for Android

* Experience of using Jetpack is a big plus.

* Knowledge of JNI and using Native development kit.

What will you get:

* Opportunity to be a part of the founding team of a unique product made in India for the World

* Opportunity to work with a highly tech-competent team

* Tasting a lot (a lot!) of tasty robot-cooked food!

Industry

• Consumer Electronics

Employment Type

Full-time

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.