Sales Executive

What you will do:

• Write articles, blog posts, and web content

• Edit and proofread content for clarity and grammar

• Research topics to produce fresh, accurate content

What you will need:

• Strong writing skills

• Good grammar and attention to detail

• Ability to meet deadlines

Experience: 1 Years

Location: Rajkot, Gujarat

Position Type: Full-time, in-office role | No remote work available

• On-Premise Infrastructure Management: Utilize 10-20 years of experience to oversee and optimize on-premise infrastructure, ensuring stability, scalability, and security.
• Cloud Infrastructure Management: Lead the implementation and management of AWS and Azure cloud environments, leveraging best practices and ensuring adherence to security standards. Must be cloud certified and proficient in managing PaaS services.
• Dynatrace Monitoring: Utilize Dynatrace expertise to implement and maintain effective monitoring solutions, ensuring proactive identification and resolution of performance issues.
• Technical Expertise: Demonstrate proficiency in a variety of technologies including Oracle, SQL Server, Shareplex for Oracle replication, Commvault, Windows, Linux, Solaris, SNMP Polling and Traps, Unix Extension, and more.
• Analytical Skills: Conduct complex analysis to optimize bulk metrics and alert profiles, ensuring efficient resource utilization and timely response to critical incidents.
• Cloud Integration: Facilitate inter-AWS account integration using Terraform IAM roles and integrate with other products such as Splunk, APIM, and VMWare to enhance overall infrastructure capabilities.
• Experience working with On-Premise Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Professional Certification

What will I be doing? 👩💻👨💻

1. You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
2. You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
3. You will identify areas for automation and writing automated tests to ensure repeatability, coverage, reliability, and catching regressions.

What do I need? 🤓

1. Strong quality sense and experience working closely with web/mobile development teams
2. Excellent communication skills and passion for tough technical problems
3. Attention to detail and voice of customer experience
4. Experience automating end to end UI tests for mobile and web apps
5. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
6. Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience

Brownie points 🍰

1. Understanding of the importance of test plans and how to approach writing informative bug reports

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

• Masters certification in CT-P101, P102, P103
• Masters certification in Cramer control, Extron, AMX
• In-depth knowledge of BiAmp, Boss, Crestron and BSS Programming
• In-depth knowledge of VC Integration
• Understanding of AMX/CRESTRON programming cause/effect impact on overall audiovisual systems.
• Extensive knowledge of RS232/422/485 and IP-based control protocol products.
• Ability to manage multiple priorities with flexibility in a fast-paced environment.
• Strong customer service orientation, excellent interpersonal, verbal and written communication skills.
• Must be able to work cooperatively with others in a team-oriented environment.
• 8+ years of programming experience in AMX/CRESTRON control system source code and touch panel interface with deep working knowledge of Biamp, Lutron, Extrom, Plasmas and Projectors, AMX/Crestron, and others.
• CTS and other industry certifications will be an add-on.

• Job description*

Roles and Responsibilities:

• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Desired Candidate Profile:

• Excellent Communication skills with strong command on English Language.
• Ability to multitask, manage time and prioritize
• Good data entry and typing skills
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift