Head of Growth

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities: 

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations

Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

• Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

Presales

Our Client is a premier luxury interior design brand known for delivering bespoke and high-end interiors that reflect both opulence and functionality. We cater to a discerning clientele and believe in offering not just a product, but an exceptional experience.

Role Overview:

We are seeking a polished and articulate Presales with a flair for luxury service to join our dynamic team. The ideal candidate will be responsible for reaching out to prospective leads, qualifying them, and nurturing interest in our interior design services. Prior experience in luxury interior design, high-end retail, or companies like AMEX is highly preferred.

Work Week: Tuesday-Sunday (Monday off)

Key Responsibilities:

• Make outbound calls to potential clients from leads database (warm and cold leads).
• Clearly and confidently communicate the brand’s ethos and premium service offerings.
• Qualify leads and set up appointments for sales/design team.
• Maintain and update CRM with lead status and feedback.
• Follow up on previous interactions to convert prospects into clients.
• Ensure a premium customer experience with every interaction.
• Coordinate with internal teams for appointment scheduling and lead handover.

Preferred Profile:

• Experience: 2–5 years in telecalling, telesales, or customer engagement – preferably in luxury interiors, real estate, high-end retail, hospitality, or financial services (e.g., AMEX).
• Industry Background: Luxury brands, premium customer service roles, lifestyle services, or high-ticket sales.
• Education: Graduate in any discipline. Background in interior design, luxury marketing, or communication is a plus.
• Language: Fluent in English and Hindi. Additional languages are a bonus.
• Skills:
• Strong verbal communication and persuasion skills.
• Client-first mindset and a high level of professionalism.
• Confidence to speak to HNI clients and corporate professionals.
• Comfortable using CRMs and reporting tools.

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues.
• Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
• Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
• Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
• User Assistance: Provide guidance and training to end users on IT best practices.
• Peripheral Support: Manage printers, scanners, and other office peripherals.
• Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

• Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
• Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
• Problem-Solving: Strong troubleshooting and analytical skills.
• Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
• Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

• On-site or remote support depending on company policies.
• May require flexible hours or on-call support for urgent issues.

• Experience – 10+yrs 
• Successfully handle Mobile application projects( iOS , Android , Phone gap) and web projects.

Responsibilities:

• Client Management & wireframe design
• Resource Management related to the client projects iOS, Android, PhoneGap developers & designers
• Project execution and reporting to management  team on daily bases.
• Project execution related SRS.
• Co-ordinate with senior management of company.
• Facilitate buy vs build decision in the organization and engage with vendor management/ sales Dept. to prepare RFI/RFP, 
• Develop Maintains and manages details project plans, Actionable items and major milestone for all the project assigned.
• Provides research and assistance to leadership in the development and design of new projects
• Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
• Serve as primary point-of-contact for time-sensitive and critical matters such as executive/management/supervisor escalations

Required Skills:

• Ability to collaborate with technology resources on projects given solid understanding of current internet technologies and trends
• Strong project management and delivery processes/methodology skill sets - knowledge of Agile project management methodology and PMP
• Strong attention to detail and focus on task completion is critical
• Excellent oral and written communications skills
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to handle multiple tasks at the same time as well as changing priorities
• Understanding of the mobile application market and devices (phones and tablets)
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to create, manage, and deliver against large, interdependent project plans
• Ability to work under tight deadlines with multiple people and departments

Kindly connect in case of any query.

• Strong understanding of HTML, CSS, CSS preprocessors, JavaScript, Object-oriented programming (OOPS), Design patterns, Web principles, and UI Libraries like Bootstrap.

• Strong skills in JavaScript frameworks and libraries (React).  

• Understanding of UX research and design processes.

• Expert in REST web services.

• Understanding of providing optimum web performance.

• Experience using repositories, build & deploy tools like git and Jenkins.

• Experienced with modern JavaScript coding, testing, debugging, and automation techniques

• Experience in unit test formation and understanding of jest enzyme and snapshot testing.

• Experience with popular React.js workflows (such as Flux or Redux)

• Demonstrable experience with React State management - Redux-Saga and popular React.js workflows

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Excellent knowledge of React hooks.

• Strong proficiency in MySQL database administration, migrations /up-gradation, patching, cloning, capacity planning, designing, and automation of database tasks.
• Good experience with the latest versions of the database
• In-depth experience configuring database replication on multiple versions
• Strong experience in Monitoring, DB Performance Tuning, DB Availability, DR, Security, Storage
• Analyzes and provides recommendations to optimize the database for improved performance, manageability, and scalability
• Expertise in enterprise backups, recovery, and performing point-in-time recovery Experience in deploying and integrating PM tools
• Experience in data partitioning and encryption
• Knowledge of de-facto standards and best practices in MySQL and MongoDB
• Proficient in writing and optimizing SQL statements and Knowledge of MySQL features, such as its event scheduler
• Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN