Sales Executive | Balangir

Requirements:

• Design and development of digital and Analog electronics for control of high-power electronics systems.

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Collaborative work with mechanical, digital control, thermal design, and manufacturing test engineers.

• Product level electrical design including component selection, branch circuit design, and insulation coordination. Schematic & PCB layout design

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Experience with high current power semiconductor selection (IGBTs, MOSFETs, and Diodes), gate drive, and protection circuit design.

• Familiar with schematic capture and power converter circuit simulation tools.

• Experience in the selection and use of DSPs, microcontrollers, and programmable logic devices and their peripheral circuitry (signal conditioning, board-level power supplies).

• Experience in supervision of PCB layout for minimal stray inductance and capacitance, placement strategies for better manufacturability, power/signal plane definition, and EMC optimization.

• Knowledge of environmental, reliability, and safety requirements for Automotive, Industrial & Residential applications.

• Collaborate with BMS HW/FW engineering team to successfully to design, validate and deploy testing tools

• Product level electrical design including component selection, branch circuit design and insulation coordination.

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Fluent in English, ability to communicate with foreign teammates.

BOSON is a fast-growing startup in the technology innovation space. We build an AI based platform for the ecommerce domain. Our parent company Ergode is a bootstrapped company and is a potential Unicorn. Also, we have nearly 70+ technologists, from full stack developers, project managers, product managers, data scientists and devops engineers. We are expanding our core team and this role is specifically for the same. Along with working on latest technologies we also provide ESOP’s program for all our employees, and also have an open culture for growth and career development. We are seeking to hire Tech Lead who have experience with web-application development. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

 Responsibilities:

●   Relevant experience working in client-facing role with software product companies for product roadmap, delivery management.

●  Highly experienced in developing, operating and tailoring Agile and Waterfall Software Development Life Cycle (SDLC) methodologies.

●  Develop metrics and reports to help the team understand its health and progress and to set goals.

●  Produce weekly status reports, manage risks and pro-actively partner with fellow PM's.

●  Technical acumen to capture, communicate and drive issues/blockers/risks to resolution.

●  Ability of work on multiple projects, driving coordination between engineering test networking.

●  Ability to write functional design document, use cases or orchestration diagrams.

●  Previous experience with Microsoft, Amazon AWS or cloud technology is huge plus.

Qualifications & Skills:

●  1.5 years of Project management, Client communication, People management.

●  If from a Cloud domain -- added advantage.

●  Past experience of hands-on programming with PHP/Java/Python/DBMS.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Requirements:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience with Core web fundamentals: HTML, JavaScript, and CSS like Sass or LESS
• Thorough understanding of ReactJS and its core principles.
• Experience with popular ReactJS state management such as Redux or Flux
• Familiarity with newer specifications of EcmaScript (ES6+)
• Familiarity with RESTful APIs consumption
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools such as GitLab, Bitbucket
• Must be passionate about writing clean, efficient, and maintainable code
• Self-starter with the ability to cope with sharp learning curves.
• Excellent teamwork skills,
• Good Communication skill

Good to have:

• Familiarity with NextJs framework.
• Experience with Unit Testing with Jest
• Typescript
• GetsByJS
• Modern front-end build pipelines and tools GitLab or Jenkins
• CI-CD Using GitLab or Jenkins

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.