Sales Development Representatives

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

Responsibilities     

• Take product ideas from ideation to implementation.
• Collaborate with Product and Design to create robust and usable features.
• Take ownership of the architecture for best performance and usability.
• Lead engineering discussions to ensure the best practices, maintainability and security of the application.
• Participate in design and code reviews.
• Lead and mentor the team of developers, to drive business objectives.

We are looking for

• 4+ years of experience building quality applications.
• Proficient in client-side JS frameworks such as React.js
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Strong customer focus, ownership, and self-drive.
• Experience in planning, designing architecture and leading teams.

Location: Bangalore(Hybrid mode)

●3 to 6 years of experience in Testing software applications

●Thorough Understanding of - Test life cycle & Defect life cycle

●Ability to understand requirements thoroughly, design, develop, execute tests and ensure test coverage

●Strong command in any one of the programming languages

●Experience with any of 2 Open Source testing tools like Selenium , RestAssured, Appium.

●Ability to understand the test automation framework concepts, Contribute to the development of automation frameworks and authoring automated tests

●Ability to quickly learn new technologies in a dynamic environment

●Understanding of GIT or equivalent

Mandatory Requirements:

●Bachelors and/or master’s in computer science or equivalent

●Excellent computer fundamentals, analytical and problem-solving skills

●Exceptional testing skills. Provide good attention to details

●Strong communication and collaboration skills

About the Company

TestVagrant is a software test consulting company with the goal to help companies accelerate the time-to-market of a product/service by using intelligent test solutions. TestVagrant specializes in strategising QA by using frameworks and solutions which are innovative and next-generation thereby helping companies deliver high-quality software at a fast-track speed.

About FirstPrinciples

• Producing high-quality documentation. The audience is U.S based so the style of writing should be audience-specific.
• Provide QA and copy editing for content produced by writers.
• Help the team to create high-quality web pages.
• Act as the Content Manager and implement the Content Calendar / Content strategy.
• Liaise with content writers to ensure brand consistency.
• Speak with the Digital Marketing Manager regularly and inform of any issues.
• Proactively assess possible problem areas.
• Improve imagery and content creation processes to increase accuracy and reduce the time taken.
• Assess employee’s competencies and ensure that employees are adequately trained. Plan and assign work based on competencies. Train team using resources provided.
• Coach the team daily, so that business objectives are met consistently. Plan, manage and adjust staff levels to meet requirements.
• Assist with the recruitment process when / if required.

• Excellent written and verbal skills in English with atleast 6 years of experience as a Content Writer across various industries. Previous agency experience will be an added advantage.
• Previous experience in copywriting will be a strong plus.
• Prior experience using SEO best practices to create content.
• Experience in formulating the content strategy and content calendar along with experience of working and managing offshore parties
• Previous experience in recruitment and team building (desirable)
• Good IT systems knowledge and technical confidence.
• MS Excel competence for the creation of staff tracking reports along with strong analytical and problem-solving skills.
• Strong people and performance management skills with a mindset which is open to change, unlearning & relearning, if needed.
• A collaborative approach to working with others.
• The ability to lead and motivate a team of people to succeed by utilizing appropriate interpersonal styles (including leading by example, setting expectations

Blue9 Technologies looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities

1. Work with development teams and product managers to ideate software solutions
2. Design client-side and server-side architecture
3. Build the front-end of applications through appealing visual design
4. Develop and manage well-functioning databases and applications
5. Write effective APIs
6. Test software to ensure responsiveness and efficiency
7. Troubleshoot, debug and upgrade software
8. Create security and data protection settings
9. Build features and applications with a mobile responsive design
10. Write technical documentation
11. Work with data scientists and analysts to improve software

Requirements

1. Proven experience as a Full Stack Developer or similar role
2. Experience developing desktop and mobile applications
3. Familiarity with common stacks (.net & PHP)
4. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
5. Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
6. Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
7. Excellent communication and teamwork skills
8. Great attention to detail
9. Organizational skills
10. An analytical mind

1. Prospecting for new clients/ lead generation

2. Direct communication with customers via e‐mail and telephone to promote Bit plane and its product range

3. Execute marketing plan/marketing campaigns (e.g. targeted e‐shot, mail shot)

4. Follow up and qualify contacts from web registrations, promotions, events and other marketing and sales activities

5. Preparation and presentation of results from campaigns

6. Organizing visits for Bit plane Regional Sales Engineers when required

7. Recording of all sales activities in the CRM

8. Market research feedback

9. Any other duties as may be reasonably requested from time to time by your Line Manager