Sales Development Representatives

Roles and Responsibilities: 

1. Online Catalog Management 

Ensure menu and product catalog hygiene across all e-commerce platforms. Update product listings, descriptions, pricing, and availability. 

Regularly audit online catalogs to identify and resolve bugs or inconsistencies.

2. E-Commerce Platform Operations 

Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart, Blinkit, and others. 

Liaise with platform points of contact (POCs) to align on promotions, campaigns, and strategies. 

Coordinate with platforms to resolve technical or operational issues promptly.

3. Sales and Performance Optimization 

Meet and exceed sales targets through data-driven strategies and promotions. Formulate and execute marketing strategies to boost product visibility and increase sales. Research and on board new e-commerce portals to expand the brand’s digital footprint. 

Analyse sales trends, identify gaps, and optimize listings for maximum visibility and conversion. 

4. Customer Coordination 

Address and resolve customer queries and complaints across e-commerce platforms. 

Collaborate with customer service teams to enhance the buying experience and build customer loyalty. 

Implement strategies for improving customer satisfaction and online reviews.

5. Logistics and Order Fulfilment 

Coordinate with production, warehousing, and logistics teams to ensure seamless order fulfilment. 

Track and resolve issues related to order delays, returns, and cancellations. Monitor inventory levels to prevent stock outs or overstocking.

6. Online Reputation Management 

Monitor and manage the brand’s online reputation across all platforms. Respond to customer feedback and reviews professionally and promptly. 

Work with the marketing team to implement strategies for maintaining a positive brand image. 

7. Data Analysis and Reporting 

Use tools like Excel to analyse sales data, customer trends, and platform performance. Generate and present weekly and monthly performance reports. 

Provide actionable insights to optimize campaigns and product placements. 8. Collaboration and Coordination 

Work closely with internal teams, including marketing, production, warehousing, and logistics. 

Partner with digital media teams to develop promotional campaigns for e-commerce platforms. 

Stay updated on the latest trends in the e-commerce landscape and implement best practices. 

Desired Candidate Profile: 

Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C sectors. 

Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms. 

Skills: 

Strong proficiency in Microsoft Excel for data analysis and reporting. Excellent organizational and multitasking abilities. 

Strong communication skills for internal and external coordination. 

Analytical mind-set to identify trends and formulate data-driven strategies. Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

• Identify and prospect new business opportunities and generate sales leads

• Contact potential clients and promote the company's products and services

• Build and maintain strong relationships with exhibitors and sponsors

• Conduct market research and keep up-to-date with industry trends and developments

• Develop customized proposals and presentations for potential clients

• Negotiate contracts and close deals with clients

• Meet and exceed sales targets on a regular basis

• Attend industry events and exhibitions to network and build relationships

• Collaborate with other team members to ensure the smooth running of exhibitions

• 3+ years of SDE work experience from Product based companies
• Experience in Java, Spring Boot, MySQL, Kafka, Hbase, AWS
  • Experience in Multi threading, distributed systems, Best practices of coding, scaling

We are looking for a talented Web Designer to create exceptional user experiences. The ideal candidate should have an eye for a clean and artful web design. They should also have superior user interface design skills.

The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.

Responsibilities

• Execute all visual design stages from concept to final hand-off.
• Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks.
• Drawing up detailed website specifications.
• Designing sample page layouts including text size and colors.
• Designing graphics, animations and manipulating digital photographs.
• Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.
• Present and defend designs and key deliverables to peers and executive level stakeholders.
• Establish and promote design guidelines, best practices and standards.
• Collaborating with graphic artists, programmers, and writers.

Requirements

• Proven work experience as a web designer
• Demonstrable graphic design skills with a strong portfolio.
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest Web trends, techniques and technologies.
• Hands-on experience with Illustrator, Photoshop
• Knowledge of InDesign, Adobe XD, Sketch (will be advantage)