SEO

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

Wissen Technology is Hiring for React Developer

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Job Summary:

We are seeking highly motivated React Developer

Experience: 8+ Years

Location: Pune/ Mumbai

Mode of Work: Full Time

Key Responsibilities:

• Should have 8+ years hands on experience in web technologies like JavaScript, HTML5 & CSS.

• Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus.

• Hands on experience with JavaScript frameworks like React 17 and above versions

• Good understanding of asynchronous request handling, partial page updates like Promises, RxJS

• Proficient in advanced CSS3, HTML5 and Bootstrap. Exposure to css-in-js libraries like styledjs or others is beneficial.

• Able to translate mockups in figma or illustrator to actual working components.

• Working experience on testing tool like karma/jasmine/enzyme.

• Basic understanding of nodejs is beneficial.

• Proficient understanding of code versioning tools, such as Git

• Excellent analytical/reasoning skills

• Good team player

• Excellent written and verbal communication skill

Hybrid / On-site (Bangalore)

What is the role?

Xoxoday is looking for a candidate who has a strong background in the design and implementation of scalable architecture and a good understanding of Algorithms, Data structures, and design patterns. Candidates must be ready to learn new tools, languages, and technologies. We are offering hybrid / remote options as well.

Basic Qualifications:

• At least 4 -7 years of experience as a software developer.
• At Least 3 years of experience in .net core C#, AWS stack, MS SQL Server, MVC, NodeJS experience is a plus
• Strong working knowledge in distributed event-driven messaging architecture/platform
• Strong knowledge in data access layer especially ability to work with stored procedure
• Established and stimulated software development standards and processes along with best practices for delivery of scalable and high-quality software.
• Production experience with AWS stack
• Fluent English speaker

Preferred Qualifications:l

• Experience working with OOP languages.
• Experience designing and developing Microservices and SOA.
• Experience working with AWS Kinesis, Lambda, SQS, S3, ElastiCache, ElasticSearch, Kubernetes, EventBridge, RDS, CloudWatch, APIGateway
• Experience designing and building high-performance scalable web services.
• Experience in REST API design and implementation.
• Experience in unit testing, test automation, and continuous delivery.
• Experience with stream-processing and message-broker software.

Nice to have:

• Experience working with distributed teams.
• Ability to work independently and as part of a team.
• Ability to work quickly toward tight deadlines, and make smart tradeoffs between speed, accuracy, and maintainability.
• Bachelor's or Master's degree in computer science (or equivalent professional experience).

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities:

·        Collaborate with cross-functional teams, including hardware engineers, system architects, and product managers, to define software requirements and specifications for embedded systems.

·        Design and develop efficient, reliable, and scalable embedded software solutions that meet the defined requirements.

·        Write, test, and debug code in programming languages commonly used for embedded systems, such as C, C++, and assembly language.

·        Interface with hardware components, such as sensors, actuators, microcontrollers, and communication interfaces (UART, SPI, I2C,CAN etc.).

·        Develop and implement device drivers, firmware, and low-level software to control hardware peripherals.

·        Participate in code reviews to ensure code quality, maintainability, and adherence to coding standards.

·        Perform unit testing, integration testing, and system testing of the embedded software.

·        Analyse and optimize system performance, memory usage, and power consumption.

·        Collaborate with the quality assurance team to identify and resolve software defects.

·        Stay up-to-date with industry trends, tools, and technologies related to embedded systems and software development.

·        Document software design, code, and test procedures for internal and external use.

·        Provide technical support to other teams during product integration, testing, and deployment.

Qualifications:

·        Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or a related field.

·        Proven experience in embedded software development, including designing, coding, testing, and debugging.

·        Proficiency in programming languages such as C and C++.

·        Familiarity with Embedded C, 32-bit microcontroller,16-bit microcontroller hardware interfaces.

·        Knowledge of real-time operating systems (RTOS) and multi-threaded programming.

·        Strong problem-solving skills and ability to troubleshoot complex hardware-software interactions.

·        Excellent communication skills and the ability to work effectively in a team.

·        Familiarity with communication protocols (UART, SPI, I2C, CAN, Ethernet) is desirable.

·        Knowledge of security considerations in embedded systems is an advantage.

Location: Chennai

Roles & Responsibilities: 2-3 years of Experience developing mobile apps.  Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK, NDK)  Depth knowledgeof SQLite andRoom  Excellentin JAVA, Kotlin language with agooddebugging Skills  Expertin usingAndroid StudioandGit .  Developing universalapplication, which can run on most available androiddevices.  Must have good understanding ofObject-OrientedProgramming  Good eye formobileapp designand productsense  Experience in cross platformToolslike Appcelerator  Internallymotivated, abletowork proficiently both independently and in a team environment.  Good communication skills with both internal teammembers and external business stakeholders  Strong initiativeto find ways to improve solutions,systems, and processes.  Experience ofworking onAndroid Studio.  Good in data structure and Algorithms.  Very Sound knowledge of Android Components.

Candidate Required: • Excellentcommunication skills • ProficientinmobileappUI development and bestpractices • Ability to understand that business needsmay shift yourpriorities and adjustaccordingly • Exceptionalwritten and oral communicationskills. • Exceptional interpersonalskills, with a focus on listening and questioningskills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritizeand execute tasksin ahigh-pressure environment

Job Responsibilities

• Should have experience in Software Product Development at an enterprise level.  .
• Analyze requirements and come up with possible solutions to solve the problem, evaluating and capturing necessary tradeoffs
• Build and improve newest services and ensure that they are well tested and released quickly and often to our customers
•  Debugging capabilities and identify the root cause of the problem and fix them.
•  Influencing the architecture of an application. 
•  Design and implement cloud based high-performance, highly available services to cover customers’ high demands and big data volumes 
•  Maintain rapid deployment pipelines and observability of the services to support operations/troubleshooting. 
•  Think about security of the whole technical stack and processes to ensure customers’ data is safe 
•  Take care of all aspects of the product: from implementation, through testing, to operations.

Job Requirements

• Proficiency in Python programming
• Mandate experience working as a Python Developer with Django.
• Should have good experience in Flask, numpy and pandas
• Should have good experience in REST API development with Django.
• Have In-depth understanding of Object Oriented Programming ( OOPs ) concepts.
• Are Able to create Database Schemes that represent and support business processes.
• Should have good understanding of Agile frameworks such as Git, Jenkins etc.
• Must have experience working on MySQL, HTML, CSS, JavaScript & jQuery.
• Must have experience with Web Servers e.g. Nginx, Apache.
• Good to have AI/ML/Data science certification.
• Must be a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Positive attitude and excellent communication as well as written skills

• B.Tech/B.E(Computer Science/Information Technology) and 4+ years of software development experience
• Strong experience in Python
• Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms
• Knowledge of Databases such as SQL and Nosql