Sales Development Representative\ Inside sales- - Enterprise Software

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Job Summary:

The Customer Service Executive is responsible for providing exceptional customer service to our clients and customers. This role involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a proactive problem solver with excellent communication skills and a commitment to providing a positive customer experience.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Issue Resolution:
• Troubleshoot and resolve customer issues and concerns.
• Escalate complex issues to the appropriate department or manager when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Customer Satisfaction:
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Gather customer feedback and report it to the management team to improve the customer service process.
• Participate in continuous training to improve product knowledge and service skills.
• Team Collaboration:
• Work closely with other departments to resolve customer issues.
• Provide input to improve processes and customer service strategies.

Qualifications:

• Education:
• Bachelor’s degree in any discipline is preferred.
• Experience:
• Proven experience as a Customer Service Executive or similar customer-facing role.
• Experience in using customer service software, CRM systems, or similar technology.
• Min of 1 year experience in this field
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with product knowledge relevant to the company’s offerings.
• Personal Attributes:
• Empathetic and patient demeanor.
• Strong interpersonal skills and the ability to work effectively in a team.
• High level of integrity and professionalism.

Working Conditions:

• The work environment is typically office-based

As a Backend Developer for Amura, expect your days to be supercharged with challenges and excitement while building and mastering the core software with your own bare hands. You will be developing low-latency APIs and functions to exchange data between the server and the user ensuring high performance and responsiveness. You are going to work closely in developing challenging components like a chat application, event scheduler, and much more. We are looking for someone who comes alive while developing server-side application logic with good problem-solving skills.

Responsibilities

- Have an eye for building, maintaining, and creating a schema for RDBS.

- Define and communicate technical and design requirements.

- Build high-quality reusable code that can be used in the future.

- Work seamlessly in any IDEs like VS Code, WebStorm, etc.

- Work collaboratively with BA teams to ensure the requirement

criteria are met.

- Participate in the creative process. Thinking out of the box.

- Writing time-efficient, space-efficient, and generic code.

- Oversee all technical challenges that might occur during development.

- Delivering user story development as per acceptance criteria.

- Preparing LLD (Low-level document) on a solution or a component for better understanding to another developer.

- Participate in the entire application life cycle focusing on coding and debugging.

- Learn about new technologies and stay up to date with current best practices.

Requirements-

- Hands-on backend web development experience.

- 7+ years of relevant experience

- Decent understanding of Git, and Bit Bucket.

- Excellent grip on node JS/express JS, like how nodeJS/expressJS works, behind the scenes.

- A person who thinks like a compiler.

- Good problem-solving skills through JavaScript /Typescript.

- Ability to resolve a real-time problem through code.

- Familiar with Agile software development.

- Good understanding of JSON.

- Matured enough to consume and make API calls.

- Experience with issue tracking, and bug tracking tools like JIRA, and Azure DevOps.

- Working on any cloud services like AWS, or Azure would be an added advantage.

- Good at estimating ETA and also good at delivering by ETA.

- Be up for anything. A can-do attitude.

- Not just restricted to the backend.

What is our technology stack?

We have used top-notch technologies to build our product. We use React JS for web apps and react native for mobile apps. Both the frameworks are coded in typescript. We use AWS lambdas, ECS, and API Gateway for hosting our backend services. All the services are written in Node JS/Express JS. We use a wide variety of AWS services like Dynamo DB, S3, Cognito, SNS, SQS, CloudFront, etc. We use Figma for UI/UX design and wireframing.

Are there any technologies you want me to be good with? Yes, we expect you to be good in node Js

Here are answers to some questions you may have:

Who is Amura?

We are a health start-up with a presence in multiple countries

How old are you?

5 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it in operations, medical, or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team?

We are looking for people who, when allowed to have a measurable

impact on the world will take it. Who value human life and are willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone who joins the team will not only find the challenges they need to push

them, but also will have Amura at their back for support and guidance.

Is this a WFH role?

If you are in a role where you keep pushing your envelope every day, you are going to be asked to come to the office. But if you are in a role that calls for doing stuff that you are already very proficient in, you will be required to be in the

Where is your office?

Chennai (ECR)

Do you have an online presence?

https://amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Requirement for Python Developer

Require more than 3 years of hands-on experience with Python and associated third-party libraries.

Should have strong logical and programming skills.

Experience with Django and DRF.

Should have knowledge about MongoDB

Coordinating with the team and sharing ideas in project planning and development

Main Responsibilities of a Python Developer

· Experience with DevOps technologies and Knowledge about APIs to architect cloud-ready applications

· Strong verbal and written communication skills

· Writing effective and scalable Python codes

· Designing and implementing robust applications

· Debugging applications to ensure low latency and high-availability

· Integrating user-facing elements with server-side logic

· Implementing security and data protection

· Accommodating various data storage solutions

Desired Candidate Profile

• Flexibility and creativity in developing the business
• Ability to multi-task
• Ability to deal with frequent and changing deadlines
• Ability to perform individually as well    

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good with REST Api and integration of many API's in our backend

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Understanding accessibility and security compliance

User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform

Creating database schemas that represent and support business processes
Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git
Good Code writing skills 
Integration with Shopfy, Zoho, ERP, CRM is a plus.

Securities:

1. Should have Knowledge in T24
2. Should be having good knowledge in Investment Products like, Equities, Bonds, Derivatives, Structured Products etc.
3. Also should be well versed with processes like Corporate Actions, Mandate Management, Portfolios, Positions etc

Finance:

1. Should have FI module knowledge of T24
2. Should be having a very good knowledge on processes like IFRS, US GAAP, Year End Process, Accrual Bookings, Yearend process etc.
3. Should have good knowledge in configuring Reports, Products etc.

TPH:

1. Should have good knowledge on various payment systems like CHAPS, BACs etc
2. Should have good knowledge on T24 configurations for TPH
3. Should be well versed with the T24 TPH integration with other T24 modules
4. Should be well versed with various SWIFT messages
5. Should have development experience (for Developer profiles)

Tax & Regulatory Compliance

1. Should have basic knowledge of T24 Modules
2. Should have worked in European Regulatory space with Investment perspective
3. Should have good knowledge of WHT, Corporate tax etc with respect to Investment portfolios

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build - no micro management
• Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
• Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
• Learn together from different teams on how they scale to millions of users and billions of messages. 
• Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team and more importantly have fun while you work on scaling MoEngage.

Skills required:

- Minimum 2 year experience in Android Development

- Good understanding of Java Programming language

    - OOPs concepts

    - Multi-threading

- Good understanding of Android Framework

    - Framework Components

    - Data Storage/Persistence

    - Offline support for application

    - Rest APIs

Good to Have:

- Knowledge and understanding of Kotlin

- Experience in building dynamic UI

- Knowledge of hybrid frameworks like React-Native/Cordova/Xamarin/Flutter, etc.