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Wanna Make Travel Awesome? (And Score Some Equity While You're At It?)
We're Journey, a travel startup and our first product is travel eSIMs. Forget fumbling with SIM cards at airports – we're all about seamless connectivity, so travellers can focus on exploring, not stressing about data at such affordable rates. We believe we have built one of the best eSIM tech out there and product performance is superior.
Now, India is calling, and we need YOU to lead the charge!
This ain't an average corporate gig. We're looking for an entrepreneur, hustler, a networker, a deal-maker extraordinaire to blow up our presence in India. You'll be the face of Journey eSIM in India.T his is a unique opportunity to play a pivotal role in shaping the future of our company in a dynamic and rapidly growing market. You will have the autonomy to build the business from the ground up, forge strategic partnerships, and establish our brand as a leader in the travel eSIM space.
Responsibilities:
Develop and execute a comprehensive business development strategy for India:
- Conduct thorough market research to identify key trends, opportunities, and challenges in the Indian travel industry.
- Define clear goals, objectives, and key performance indicators (KPIs) for business growth.
- Develop and implement tactical plans to achieve targets, including sales strategies, marketing initiatives, and partnership programs.
Identify and build strategic partnerships:
- Identify, target, and establish relationships with key players in the travel industry, including travel agents, online travel agencies (OTAs), tour operators, and travel technology providers.
- Negotiate and secure mutually beneficial partnership agreements that drive customer acquisition, revenue growth, and brand awareness.
- Develop and maintain strong relationships with partners to ensure long-term collaboration and success.
Explore new business opportunities:
- Continuously explore new avenues for growth and partnerships within the travel industry and related verticals.
- Identify potential opportunities to expand our product offerings or target new customer segments.
- Analyze and evaluate the feasibility of new business ventures and make recommendations to the leadership team.
Represent the company at industry events:
- Attend relevant industry conferences, trade shows, and networking events to promote our brand and generate leads.
- Build relationships with industry professionals and stay abreast of the latest trends and developments.
Manage and track business performance:
- Monitor key performance indicators (KPIs) to track progress towards goals and identify areas for improvement.
- Prepare regular reports on business performance, including sales figures, partnership activities, and market insights.
- Analyze data to identify trends, opportunities, and challenges, and make recommendations for adjustments to the business strategy.
Build and manage a high-performing team (future responsibility):
- As the business grows, you will be responsible for building and managing a team of business development professionals.
- Recruit, train, and mentor team members to ensure they have the skills and knowledge to succeed.
- Foster a culture of collaboration, innovation, and high performance.
Qualifications:
- Proven track record of success in business development or sales, preferably in the travel industry.
- Strong understanding of the Indian travel market and its key players.
- Exceptional communication, interpersonal, and relationship-building skills.
- Excellent negotiation and closing skills.
- Ability to work independently and take ownership of outcomes.
- Strong organisational and time management skills.
- Proficiency in English and Hindi (or other relevant regional languages).
- Bachelor's degree in business administration, marketing, or a related field.
- Tech-savvy and comfortable with digital tools and platforms.
Bonus Points:
Existing network of contacts in the Indian travel industry.
What You'll Do:
- First 15 Days: Immerse yourself in the Indian travel market, conduct extensive research, and map out key players and potential partners. Start building relationships with travel agents and OTAs.
- First 30 Days: Secure initial partnerships and pilot programs. Refine your business development strategy based on early learnings.
- First 45 Days: Achieve significant traction in customer acquisition and revenue generation. Begin exploring new business opportunities and expanding your network.
Benefits:
- Competitive salary
- Opportunity to earn equity in a high-growth startup.
- Be part of a dynamic and innovative team.
- Make a real impact on the company's success in India.
- Significant career growth potential as you will lead the India business.
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.
- Drive the product- and business-planning processes for cross-functional teams
- Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective
- Assess current competitor offerings and seek opportunities for differentiation
- Analyze product requirements and develop appropriate programs to ensure they’re met
- Develop, implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate go-to-market plans
In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS
- Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
- Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
- Ensure effective governance of projects and deliverables
- Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
- Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
- Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
- Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
- Design and ensure operational and compliance controls are implemented, tested and monitored
- Build core competency to carry out DEx BPaaS audits and assessments
Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.
More about them
- Long-term accommodation booking platform for students (think booking.com for student housing).
- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.
- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.
- Growing rapidly and targeting $400M in annual gross bookings value by 2022.
We, r, are looking to hire an Director Engineering , who is a thought leader,and a world-class engineer who has a proven record of creating an impact on businessand engineering with little or no help. You will own the technology vision andsignificantly contribute to building the engineering team and culture. You will partner wiith Engineering Manager 2
the product and business teams to understand product features and specifications,translate them into high-level and low-level designs, thereby facilitating the team in building mission critical applications.
Key responsibilities
To build next-generation web applications which are efficient, reliable, and scalable.
Explore and design dynamic and compelling consumer experiences.
Analyze system function and performance requirements to support design
concepts.
Actively participate in design and code reviews to build robust applications and prototypes.
Work closely with Product managers, designers, and the business team to
implement solutions.
Maintain a very high standard of product quality, ensuring a delightful experience for users.
Endorsing upcoming standards, launching, iterating, and making a difference.
Technical Skills
1)4+ years of experience, working with web technologies and building scalable and distributed software products and infrastructure
2)Exposure to complete product development cycles - From inception to production toscaling up, supporting new requirements, re-architectures
3)Sound knowledge of design patterns and practices for writing clean, linted,maintainable, and reusable code
4)Experience in working with both backend and frontend web technologies
5)Experience with infrastructure deployment and maintenance
6)Keeps an eye on new platform and ecosystem changes
Regards
Team Merito
Qentelli is seeking a Solution Architect to untangle and redesign a huge granny old monolithic legacy system. Interesting part is that the new system should be commissioned module by module and legacy system should phase off accordingly. So your design will have a cutting edge future state and a transition state to get there. Implementation now is all Microsoft tech stack and will continue to be on newer Microsoft tech stack. Also there is a critical component of API management to be introduced into the solution. Performance and scalability will be at the center of your solution architecture. Data modelling is one thing that is of super high importance to know.
You’ll have a distributed team with onshore in the US and offshore in India. As a Solution Architect, you should be able to wear multiple hats of working with client on solutioning and getting it implemented by engineering and infrastructure teams that are both onshore and offshore. Right candidate will be awesome at fleshing out and documenting every finer detail of the solution, elaborate at communicating with your teams, disciplined at getting it implemented and passionate for client success.
TECHNOLOGIES YOU’LL NEED TO KNOW
Greetings from Qentelli Solutions Private Limited!
We are hiring for PostgreSQL Developer
Experience: 4 to 12 years
Job Location: Hyderabad
Job Description:
- Experience in RDBMS (PostgreSQL preferred), Database Backend development, Data Modelling, Performance Tuning, exposure to NoSQL DB, Kubernetes or Cloud (AWS/Azure/GCS)
Skillset for Developer-II:
- Experience on any Big Data Tools (Nifi, Kafka, Spark, sqoop, storm, snowflake), Database Backend development, Python, No SQL DB, API Exposure, cloud or Kubernetes exposure
Skillset for API Developer:
- API Development with extensive knowledge on any RDBMS (preferred PostgreSQL), exposure to cloud or Kubernetes








