Sales Counselor / Education Counselor

Position Title: Area Sales Manager

Sales Key Responsibilities: Franchisee Onboarding • Identify potential mobile retailers in alignment with SmartDukaan’s business goals and convince them to onboard as franchise partners. • Ensure new franchise partners understand the product offerings, sales process, and operational procedures. • Take ownership of the completion of the onboarding process for finalized franchise partners, ensuring all necessary documentation and agreements are processed accurately. • Develop and maintain strong, lasting relationships with new franchise partners, offering guidance and support throughout the onboarding journey. • Follow up with franchise partners to ensure they comply with payment terms and resolve any concerns or delays in payment. Sales Performance • Achieve and consistently exceed sales targets for the assigned region. • Manage and monitor sales performance across multiple stores. • Prepare and execute the assigned sales plan, including store-wise targets, stock forecasting, order planning, brand placement, and inventory management for the assigned stores. Partner Relationship Management & Partner Retention • Build and maintain strong, long-term relationships with partners, addressing their needs and ensuring satisfaction. • Serve as a bridge between management and partners, ensuring open communication and addressing concerns, grievances, or issues effectively. • Actively engage with partners to understand their business needs and identify opportunities for growth. • Ensure partner retention by providing consistent support and aligning with their business goals.

Education Qualification: Bachelor’s / Masters / Post Graduate Diploma in Business Management Work Experience & Skills: 4+ years of relevant experience in Smartphone, Telecom, Retail Franchisee, similar organizations with a proven track record of franchisee onboarding, payment realization, and effectively managing customer relationships within high-growth environments. .

General Manager - Operations

Department: Operations

Location: Goa (Corlim Industrial Estate)

Reports To: BOD Role

Summary: The General Manager – Production will lead the overall production function of the Elastic Plant in Goa, ensuring timely, cost-effective, and high-quality output. The role is responsible for achieving daily, monthly, and annual production targets, driving continuous improvement, managing production teams, and aligning plant activities with corporate goals while maintaining health, safety, and compliance standards.

Key Responsibilities:

1. Production Planning & Execution

• Oversee daily and long-term production schedules to meet delivery timelines and output targets.

• Coordinate with SCM, Maintenance, and QA for uninterrupted production flow.

• Monitor real-time production KPIs and take immediate corrective actions when needed.

2. Capacity Utilization & Productivity

• Optimize plant capacity and resource utilization (manpower, machines, materials).

• Drive initiatives for improving machine efficiency, reducing downtime, and eliminating bottlenecks.

• Implement lean manufacturing and productivity-enhancing practices.

3. Quality Control & Compliance

• Ensure adherence to product specifications and quality standards.

• Work with QA/Technical teams to address quality issues and customer feedback.

• Ensure compliance with SOPs, statutory regulations, audits, and certifications.

4. Cost Optimization

• Monitor production costs and control wastage of raw materials, utilities, and manpower.

• Identify opportunities to reduce cost per unit through process improvement and waste reduction.

5. Team Management & Development

• Lead and manage production supervisors, line managers, and floor staff.

• Define roles, set individual KPIs, monitor performance, and provide developmental feedback.

• Ensure effective training programs for skill development and safety practices.

6. Safety, Health & Environment

• Ensure adherence to all safety norms and regulations across the production floor.

• Promote a culture of safety and conduct periodic audits and drills.

• Ensure environmental compliance in waste disposal and energy usage.

7. Reporting & Reviews

• Maintain daily, weekly, and monthly production reports with key metrics.

• Participate in management reviews and provide insights into production performance.

• Propose improvement plans based on data trends and performance gaps.

Qualifications & Experience

• Education: Degree in Mechanical/Textile/Industrial Engineering or related discipline. Postgraduate qualification preferred.

• Experience: 12–15 years in production/manufacturing roles, with at least 5 years in a senior leadership role.

• Industry Preference: Elastic/Narrow Fabric, Textile, Garments, or Process Manufacturing.

Key Skills

• Strong command of production planning and execution • Leadership and team-building abilities

• Proficiency in lean manufacturing, 5S, Kaizen, and TPM

• Analytical and problem-solving mindset

• Working knowledge of ERP systems (SAP, Oracle, etc.)

• Commitment to quality, safety, and compliance

Requirements:

• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.

About the role:
We’re looking for a dedicated and efficient professional to join our Digital Marketing (Amazon & Website Marketing teams), and deliver timely results on the projects assigned.
● We work in a consultative manner with clients to deliver better value, rather than just acting as the execution arm. We deliver work that increases value across the entire client operations. This requires us to be proactive and creative in our interactions across all channels.
● The world of eCommerce marketing keeps on changing continually, and staying updated is the only key to stay ahead. To excel here, it is crucial to have curiosity and self-drive to solve new problems. And then, also teach others in the team about it, thereby widening the skill-base within the company.
● We may be a bunch of sharp and intelligent chaps, but it is only through extensive collaboration that we have grown, and remain one of the most capable organizations in eCommerce Marketing. We work hard to grow ourselves and also others around us.

Responsibilities:

Project Execution:
● Design digital campaigns and implement various marketing activities to achieve project goals, for multiple clients at a time
● Assist the Project Owner to provide deliverables to the clients in a timely and efficient manner
● Create and analyze business reports on strategy and campaign performance
● Keep up to date with the latest marketing strategies & technologies, and help in improving existing solution offerings
● Participate in the strategizing process for clients and collaborate with internal teams for efficient execution

Client Assistance:
● Understand the client and their business goals from a holistic perspective
● Prioritize client requirements during project execution and deliver on time with perfection
● Collaborate with the Project Owner and other team members to ensure that everyone is aligned
● Look for opportunities to improve processes, further efficiencies, and make communication more effective

What you'll need?
● Bachelor's degree in any field
● Excellent problem-solving and analytical skills
● Strong interpersonal skills and ability to work independently with little supervision on projects
● Aspiration to learn, grow and develop self as a leader
● Ability to prioritize in a high volume and fast-paced environment
● Highly organized and detail-oriented, with a strong ability to manage several competing tasks simultaneously

Who Should Consider Joining?
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and get on the driver's seat,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions

Who should not consider joining?
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.

What We Offer:
● Limitless growth and learning opportunities
● A collaborative and positive culture — Your colleagues will be as smart, helpful, and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● In house digital marketing training from specialists, hence a digital marketing experience is not mandatory for this profile
● An opportunity to make an impact — Your work will contribute directly to our strategy and clients' growth