Sales Associate

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

- Fluency in German (B2/C1+). - Bachelor’s degree in HR, Business, Commerce, or related fields. - 1–8 years of HR Shared Services experience. - Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors. , Comfortable with night shift

About VTT Mobility

VTT Mobility Pvt Ltd has been a leading organisation in managing large-scale mobility operations and Employee Transportation Solutions for prestigious Fortune 500 companies across major cities of India. Our unwavering commitment to excellence has established us as a trusted and reliable partner in the industry. At VTT Mobility, we take immense pride in serving End-to-End customers across major cities, catering to a large number of users everyday. Our proprietary Technology platform sets us apart as a comprehensive provider of mobility services. We have a proven track record of helping companies achieve their sustainability goals. For more information, visit https://vttmobility.com/

Role - Enterprise Business Development Manager

Positions Open for - Bangalore, Mumbai, Hyderabad, Chennai, Gurgaon & Pune

Office Timings : 9.30am to 6.30pm IST

Work Type : All locations - Work from Respective Sales Office & On-field

What’s in it for you?

As an Enterprise Business Development Manager, you will be responsible for leading business development and sales in your assigned territories.. The incumbent will be hands-on and manage end-to-end sales, including discovery, account mapping, SoW development, PoC, handling objections, pricing and contract negotiations. You are expected to have experience handling large-ticket enterprise sales, Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate. Preferred personality traits include such as attention to detail, Solution Selling, the ability to work with Integrity, Discipline, purpose, achievement by design, an understanding of value-based pricing, and strong business acumen .

Develop and Execute Enterprise Sales:

●     Create, Own, implement and Achieve a comprehensive enterprise sales and Revenue acquisition from Enterprise & B2B clients approach, mainly targeting IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Understand the hierarchy, decision making process, current challenges within the organisation and our best solutions suitable for the organisation.

●     Execute initiatives that encourage target accounts to interact with VTT and transition their engagement into meaningful conversations that lead to customer conversion.

Client Acquisition (Hunting):

●     Drive & Own the full sales cycle from prospecting to closing deals.

●     Cultivate relationships with key decision-makers, influencers, leadership and CXO’s .

●     Collaborate and Coordinate with internal/external stakeholders, legal, and Operations teams to ensure timely responses and achieve deal closures.

Market Analysis and Competitor Research:

●     Map accounts, their current contracts and requirements within your geography.

●     Stay informed about order loss, market trends, industry developments, and competitor performances.

●     Utilize market insights to refine sales strategies and positioning amongst target accounts..

●     Do Homework or Due-diligence before each client interaction to put our best foot forward.

●     Provide input on product positioning based on client feedback and market demand.

Processes:

●     Build a Solution Sales Approach

●     Prepare, Update, Submit and maintain reports as per agreed timelines and formats.

●     Provide regular reports to leadership on sales performance, opportunities, and challenges.

Contract Negotiation:

●     Negotiate pricing, terms, and conditions with clients to ensure mutually beneficial agreements.

●     Collaborate with internal & external stakeholders to finalize contracts.

Reporting :

●     Prompt sharing of Order Loss in assigned geography

●     Seeking Support to Achieve Results

●     Exhibit Diligence, Discipline, Punctuality and Integrity in Daily, Weekly & Monthly Reporting.

Qualifications:

●     Bachelor's degree; MBA is a plus.

Experience:

●     Previous experience in generating and closing large ticket-size deals preferably INR 25 Lakhs and above.

●     Minimum of 4+ years of experience in enterprise sales preferably in IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Candidates with prior 4+ years of experience in enterprise sales of Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate and related big ticket sales would be preferred.

Role Description

This is a full-time, on-site role at our Bengaluru office. As a Sales Development Specialist, you will focus on generating, prospecting, qualifying, and nurturing leads to fuel pipeline growth. The role requires proactive outreach, systematic lead qualification, and close collaboration with the sales team to achieve revenue goals.

Key Responsibilities

• Lead Generation: Identify and research potential customers using online research tools and databases, CRM data, and campaigns; build prospect lists aligned to ICPs.
• Outbound Outreach: Connect with prospects via cold calls, emails, and other suitable mediums; personalize outreach to build interest.
• Lead Qualification: Assess prospects using BANT/CHAMP frameworks to ensure only qualified leads are focused by the sales team.
• Consultative Selling: Engage with decision-makers at Indian consumer brands to understand their sales, distribution, and channel engagement challenges.
• Pipeline Management: Track leads and activities in CRM; maintain accurate reporting.
• Deal Support: Partner with senior sales team member on follow-ups and assist in progressing opportunities.
• Collaboration: Work with product, marketing and leadership teams to refine outreach strategies and improve conversions.

Ideal Profile

• 1–3 years experience in sales with focus on lead prospecting and qualification
• Strong communication, presentation, and relationship-building skills
• Consultative selling mindset with ability to engage decision-makers
• Familiarity with CRM tools (e.g., HubSpot, Zoho), sales funnels, and B2B buying cycles
• Self-starter with a growth mindset, eager to learn in a dynamic startup environment
• Bachelor's degree in Business, Marketing, or related field
• Prior SaaS sales experience and exposure to Indian MSMEs is a plus

Why Nexxio?

• Be part of a mission-driven startup transforming MSMEs across India
• Gain exposure to full-cycle B2B enterprise sales
• Be part of our growth story and accelerate your career
• Competitive salary + significant performance-linked incentives
• Complimentary office lunch
• Good work-life-balance (9:30 AM to 6:30 PM India time)

Job Responsibilities :

- Lead design projects and contribute to product strategy

- Plan and design memorable user interfaces that are elegant and usable across our iOS, Android, and web platforms.

- Deliver wireframes and prototypes to help people visualize  design ideas.

- Push the bounds of creativity using the latest design techniques and languages.

- Good knowledge of graphic/visual design

- Work closely with the Engineering team to get crazy ideas to life.

Requirements :

- Proficiency in Sketch (Component system), Adobe XD, Illustrator or any other tool that helps you churn out great design!

- Updated portfolio.

- People who can solve problems & create engaging experiences.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• eact.js Developer Requirements:

  • Bachelor’s degree in computer science, information technology, or a similar field.
  • Previous experience working as a react.js developer.
  • In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Experience with user interface design.
  • Knowledge of performance testing frameworks including Mocha and Jest.
  • Experience with browser-based debugging and performance testing software.
  • Excellent troubleshooting skills.
  • Good project management skills.

We're looking for someone to join a team dedicated to building performant APIs and backend services that deal with large volumes of data for the company's flagship, global consumer product. Small, high-impact teams require conscious planning and decision-making when it comes to design, architecture, and product features. So, it's essential that you enjoy working in such an environment.

We're a team that cares about simplicity and being able to build reliable, deterministic systems and platforms. Hence, our choice of tooling is usually battle-tested reliable software with a robust test suite.

How we work

1. You won't deal with the hustle culture. We're focused on building well-thought-out, stable and reliable software and we try our best to ensure everyone understands the big picture and the immediate goals.
2. We work a solid 6-8 hour days and don't slave away 24/7.
3. We're a remote engineering team. This makes effective communication extremely important. Our teams have benefitted greatly from good written communication. This includes everything from the product specification to the API spec. We spend a lot of time writing READMEs. As a result our engineers work with greater clarity and planning.
4. We deploy several times a day and rely on a good test suite to ensure we're not making life hard for our colleagues.
5. We don't expect anyone to know everything, but we are curious and learn along the way.
6. We learn about the fitness space and what it means to really be fit and not just Instagram fit.

The Python Backend Engineer position may be a good fit for you if:

1. You have 3 (or more) years of experience building and maintaining cloud applications.
2. You have built APIs with Python, Flask, Django or FastAPI before.
3. You have experience working with relational databases like PostgresSQL or MySQL and have spent time writing SQL queries for large datasets.
4. Experience in writing Unit tests with pytest.
5. You have worked with Docker, docker-compose.
6. Familiarity with the AWS ECS stack.

We want you to care about

1. Good object oriented design
2. Performant APIs
3. Analysing why queries are slow and how to go about improving them.
4. Understanding DNS, Load balancing, Caching and Hashing.
5. Customer data and privacy.

Our API Stack services use:

1. Python 3.8+, Typescript
2. FastAPI, Flask, HapiJs
3. PostgresSQL, MySQL
4. Redis
5. Celery
6. Pytest, Jest for unit testing.
7. Gitlab CI/CD
8. Amazon ECS container services

• 5+ years of experience participating in the delivery of technology services.
• A proven ability to learn new applications & innovate in technology
• Strong Experience in technologies like Node, Webservices and Microservices
• Experience with cloud components and services and containerization technologies is desirable
• Exposure to ReactJS mandatory
• Experience working with multiple types of datastores: Mongo DB, SQL
• Experience in integrating, designing and developing solutions is desirable
• Experience with CI/CD and TDD is desirable
• Frameworks - Express , Hapi , feathers
• Strong knowledge in Javascript

• Excellent knowledge of multiple technologies like .NET 4.0-4.6, ASP.NET, MVC, CSS, C# .NET, VB.NET,  AJAX, JQuery, AngularJS, ADO .NET, Entity Framework.
• Working Knowledge in MVC Architecture will be preferable.
• Experience in Web Services, WCF, Web API.
• Experience in Windows Forms, WPF.
• Experience in JavaScript, Ajax, JQuery.
• Working knowledge in SQL queries Stored Procedures, with a strong background in SSRS/SSIS report writing.