Overview:
Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.
Key Responsibilities:
1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.
2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.
3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.
4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.
5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.
6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.
7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.
8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.
9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.
10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.
Must Have:
* Previous experience in retail sales, preferably within the interior design industry.
* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.
* Passion for interior design and a keen eye for aesthetics.
* Proven track record of meeting or exceeding sales targets.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Proficiency in using computer software and point-of-sale systems.
* Flexibility to work weekends and evenings as needed.
* Complete Sales background with 2 years experience
Education:
Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.
Subodh Popalwar
Software Engineer, Memorres
About YoHo Designs Pvt Ltd
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We are seeking an experienced Email Marketing and CRM Manager who is passionate about driving customer acquisition and retention through targeted email marketing and effective CRM strategies. You will be responsible for driving revenue growth and achieving ambitious targets through the development and execution of email marketing campaigns and CRM activities.
This role will require a deep understanding of our customer base, the ability to analyze customer data and behaviour, and a track record of driving business results through email marketing and CRM.
Key Responsibilities: Acquisition and Retention
- Collaborate with the sales and marketing team to develop lead generation strategies and tactics that align with the company's business objectives, and execute targeted campaigns to drive new business opportunities.
- Manage lead data in our CRM system, and work with the sales team to ensure lead quality, lead nurturing, and lead conversion.
- Develop and implement effective email marketing campaigns to drive customer acquisition and retention.
- Develop and execute targeted campaigns through our CRM system to drive revenue growth and customer engagement.
- Work with cross-functional teams to ensure alignment of email marketing and CRM campaigns with broader marketing and business objectives.
- Create engaging and relevant content for email marketing campaigns, CRM activities, and other marketing channels to drive customer engagement and lead generation.
Automation
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- Setting up automation systems to execute lead distribution to the entire sales floor.
- Troubleshooting daily issues and challenges faced by the sales team, collaborating with other teams in the organization for all CRM initiatives.
Testing and Optimisation
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- Driving CRM initiatives and overseeing the execution of campaigns.
- Develop tracking to improve the conversion ratio
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- Stay up-to-date on industry trends and best practices in email marketing and CRM, and apply these learnings to drive innovation and improvement in our marketing efforts.
Reporting
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- Maintaining and improving data management processes and accuracy.
- Manage and maintain customer data in our CRM system to ensure accuracy and completeness.
Qualifications:
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- Experience in Data Analytics.
- SQL or MS Excel proficiency.
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- Strong analytical skills and ability to use data to drive decision-making.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres