Sales Associate

Job Overview

• •   Required experience from 8 years – 12 year in Devops/System Debug.
• •   Develop and maintain an automated infrastructure of continuous integration and deployment (CI/CD).
• •   Have experience of creating automated CI/CD pipeline by using tools like Gitlab.
• •   Demonstrated capability with CI/CD tools such as Jenkins, Git/Gerrit, JFrog(Artifactory, xRay, Pipelines).
• •   Strong development expertise in Python and Linux scripting languages.
• •   Have strong knowledge of UNIX, Linux.
• •   Knowledge on Android Build System (Android.mk , Android.bp, gradle)
• •   Unit testing/Integration testing and code-coverage tools.
• •   -Have knowledge of deploying containers by using containerization tools like docker.
• •   Excellent problem solving and debugging skills and can take ownership on the CI/CD configuration.
• •   Eliminate variation by working with global engineering teams to define and implement common processes and configuration that work for all projects.
• •   Maintain and update current scripts/tools to support an evolving software
• •   Good team player and should follow agile development methodologies and ASPICE practice as part of SW development lifecycle.
• •   Good understanding of Quality control and Test automation in Agile based Continuous Integration environment.

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.

Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.

Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company

Role: Senior Software Engineer - MEAN Stack

Reports to: Team Lead

Division/Department: Product

Work Location: India - Remote / Pune

We are seeking highly skilled and experienced Senior Software Engineers to join our SaaS company. As a Senior Software Engineer, you will play a pivotal role in the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to design, develop, and deploy scalable software solutions using the MEAN stack (MongoDB, Express.js, Angular, Node.js) and related technologies.

Responsibilities:

• Collaborate with product managers, designers, and other stakeholders to define software requirements and translate them into technical specifications.
• Design and develop robust and scalable software solutions using the MEAN stack and other relevant technologies.
• Take ownership of feature development and deliver high-quality code on time.
• Participate in code reviews to ensure code quality and adherence to coding standards.
• Troubleshoot and debug software issues, and identify and implement effective solutions.
• Collaborate with DevOps teams to ensure smooth deployment and operation of software applications.
• Stay up-to-date with the latest industry trends, tools, and technologies and make recommendations for process improvements.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. (Master's degree preferred)
• 4+ years of hands-on experience in MEAN stack development, including MongoDB, Express.js, Angular (version 2 or higher), and Node.js.
• Proven experience working in a product-based company, delivering software solutions to customers.
• Strong understanding of Agile methodologies and Agile development practices.
• Proficient in front-end technologies such as Angular, HTML, CSS, and responsive design principles.
• Solid understanding of back-end technologies including Node.js, RESTful APIs, and server-side frameworks.
• Experience with cloud platforms, specifically AWS, and familiarity with related services.
• Knowledge of JSON, Kibana, JIRA, and Jenkins is a plus.
• Strong problem-solving skills and the ability to work independently as well as in a team.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

If you are a self-motivated individual with a passion for delivering high-quality software and want to work with a team that values creativity and innovation, then we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic environment where your expertise will make a significant impact on our software products. 

• Please submit your resume along with any relevant project portfolios or GitHub repositories, for consideration.

you will be a part of the core product development team 

• Build using C/C++ and related technologies on mainly Windows platforms

• Manage priorities, deadlines and deliverables with your technical expertise

• Research solutions and decide the best and practical solution for complex problems

• Lead designs of major product components, and features

• Design, develop, test, maintain and enhance the product

• Analyse issues reported by customers

• Mentor and train team members on design techniques and technologies

MINIMUM QUALIFICATION:

● Relevant experience of 5+ years or 0 - 3yrs in C/C++ development on any platform (Linux, Windows,

macOS)

● BE / B. Tech / MCA / PGDST or equivalent degree from reputed institute

● Experience and skills in designing components and modules

● Experience in mentoring team for technical skills

● Attitude, perseverance, innovation, and curiosity to meet and overcome challenges

● Working proficiency and communication skills in verbal and written English

CANDIDATE REQUIREMENT:

● Experience in XML, STL, Win32 SDK, Dynamic Library / Shared Library, Process, Multithreading,

Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking and Memory

● Management on Windows or Linux platform. Experience in Windows System Programming

● Experience in debugging and troubleshooting with using tools like Sysinternals Tools,

● Debuggers / windbg, API Monitoring / Tracing. Experience in MS Office & Outlook Object Model

● Experience in Cryptography, Data Security, Information Security and Security Technologies

● Experience in Cross-Platform development, Experience in building of Desktop software

Responsibilities include:

• Create, manage and shape branded content on social media

• Own engagement and social audience growth metrics

You should be:

• A creative content and copy writer

• Super active on social media

• A storyteller with strong oral and written communication skills

• Be highly-organised and autonomous

Preferred skills:

• Graphics Design (Primarily Social Media Content)

• Research based writing (In-depth blogs, ebooks)

• Experience with social media management

MindInventory has been dealing with Enterprises, Startups and Agencies since 2011 providing services in terms of Enterprise Web Development, Startup Consulting, Mobility Solutions, and UI/UX Consulting.

MindInventory carries a combined experience of 1000+ years with a team size of 200+ Employees that are working from our headquarters based out of Ahmedabad, India. We provide web and mobile app development services to business enterprises with the right tactical approach to reach target audiences. We also help Early-stage startups and small businesses with customized strategic solutions and prepare a road ahead to convert their ideas into ideal solutions.

With the zeal to get the best, we keep on exploring the new horizons of future driving technology and implement the latest trends without any hesitation to put our clients in the driving seat. Some of our clients have received successful funding from prominent venture capital firms and have been excelling in their industry.

Website: https://www.mindinventory.com/

Our Key Services:

- Mobile Application Development (Android, iOS)

- Cross-Platform App Development (React Native, Ionic, Flutter)

- Web Development (PHP, Laravel, Golang)

- Full-Stack Development (React, Angular, Vue, Node.js)

- MEAN Stack Development

- Wearable and IoT Development

- Enterprise Application Solutions

- UI/UX Design

- Game Design and development

- Hire Dedicated Developers on full-time, part-time, and hourly

Job Profile

• Candidate should have 1-3 years of experience in PHP and Laravel.
• Developing web applications: You will be responsible for developing custom web
• applications using the Laravel framework. Must be proficient in PHP
• programming and have experience with Laravel's features and functionalities.
• Designing and implementing database schemas: You should be able to design and implement database schemas using SQL and other database management tools.
• Collaborating with front-end developers: You often work with front-end developers to integrate your back-end code with the front-end user interface.
• Debugging and testing: You must be able to troubleshoot and debug your code to ensure that the web application is functioning as expected. Should also be proficient in unit testing to ensure that your code is robust and error-free.
• Staying up-to-date with emerging trends and technologies: You should stay up-to-date with emerging trends and technologies in web development and be able to apply them to your work.
• Documentation: You should document your code and ensure that it is well-structured and maintainable.
• Deployment: You are responsible for deploying your applications to the server and ensuring that they are running smoothly.
• Should have very good to excellent communication skills and be a good team player.

If you are interested in the role, then kindly revert so that we can schedule your interview.

• 2-5 years of work experience, preferably in a startup
• An engineering degree preferably, from a top-tier school (or equivalent experience)
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout