Sales Account Executive
at We are a Y Combinator–backed early-stage startup on a missio
About the Company:
We are a Y Combinator–backed early-stage startup on a mission to empower small family-owned convenience stores. By combining a mobile app with an advanced Point-of-Sale system, we make it easier for these stores to operate efficiently and compete with large corporate chains. Our vision is to help local businesses not just survive, but thrive, while preserving their vital role in communities across America and beyond.
About the Role:
We are looking for a HUNGRY and High-Energy Account Executive who is excited to grow at fast-paced startup, take ownership of their pipeline, and help bring innovation to convenience store owners globally. If you’re competitive, coachable, and motivated by success, this role is for you.
What You’ll Do
- You will own the full sales cycle—from prospecting and qualifying to closing deals.
- You will make 150+ outbound cold calls daily to convenience store owner prospects across America and help teach them about how our technology can super charge their business and eventually convert them into paying customers.
- You will build and nurture long-term customer relationships that create repeat business and referrals.
- You will consistently exceed quotas while contributing ideas to improve sales playbooks and processes.
- You will oftentimes participate in experiments on new product lines and offerings while providing feedback to the leadership team which you will work with directly.
- You will be highly detail oriented and maintain pristine CRM hygiene at all times.
Key Requirements
- Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).
- A minimum of 3 years of sales deal closing experience, with at least 2 years of experience closing deals with American or Canadian clients.
- You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .
- You must be eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.
- You must have high mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.
- Since you are cold calling daily and also closing deals daily, you must be comfortable balancing high activity with high-quality conversations that lead to results while managing your own motivation well.
- You must have a strong track record of exceeding quotas in fast-moving environments.
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLE OVERVIEW
We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
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