SQL/Pyspark Developer

Roles and Responsibilities:

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiating employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Should have a fundamental understanding of how to craft content & email copies using ChatGPT

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or related field
• At least 2 years of recruiting experience preferred
• Ability to communicate effectively, both orally and in writing
• Demonstrated ability to establish effective and cooperative working relationships built on trust
• Excellent organizational and time management skills
• Comfortable making decisions independently
• Working knowledge of applicant tracking and HRIS systems
• Ability to manage a wide range of relationships with a variety of stakeholders
• Proficient in Microsoft Office
• Working knowledge of interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations
• Familiar with a wide variety of sourcing avenues

Is iThink Logistics a Logistics Company?

No, we’re not. Surprised? Let us tell you a little on what IThink is all about.

At IThink, we think about serving only the best for our customers while helping them grow their 

businesses easily and efficiently.

Think of it as us making the whole painful process of delivery and shipment a walk in the park 

for everyone!

Then what exactly is IThink?

Here’s the answer you’re looking for:

IThink is a courier aggregator company where we assist numerous e-commerce sellers to ship their products across multitudes of pin codes with the help of our courier partners. In simple words, we make the entire process of delivering parcels and smiles to customers easy for 

eCommerce sellers.

Our services extend to more than 26,000 pin codes across the country. How does that sound for expansion? Haha!

Sounds pretty cool, doesn’t it? We know!

Who are we on the lookout for?

Before we move on to what we are looking for, let’s look at one word that describes what we aren’t looking for; a robot.

Competitive, trustworthy, someone who can help us construct and shape our business activities.

A Sales Shishya at ITL would be discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction.

Contributing to our company’s rapid and sustainable growth, if you’re right for the position, you will be helping us demonstrate our services and products through emails and calls.

Who can apply?

Think you’ve got it in you? Let’s check the requirements:

 Having min 2 years’ experience in B2C Sales. Preferably from Ecom or Logistics Industry.

 Proficiency in English and local language.

 Proficiency in MS Office. Hands-on experience with CRM software is a plus.

 Self-motivated with a results-driven approach.

Oh, and did we mention convincing power and the ability to simply have fun? Those will be some pluses too!

What duties does the job involve?

During your time as a Business Development Executive in our ITL team, you will:

 Conduct market research to identify selling possibilities and evaluate customer needs.

 Actively seek out new sales opportunities through cold calling, networking, and social media. (Keep an eye out)

 Set up meetings with potential clients and listen to their wishes and concerns.

 Prepare and deliver appropriate presentations on products and services. (now’s the time to fight that irrational stage fright!).

 Create frequent reviews and reports with sales and financial data.

 Participate on behalf of the company in exhibitions or conferences (added advantage if you’re an extrovert, sorry).

 Negotiate/close deals and handle complaints or objections.

 Collaborate with team members to achieve better results, and always remember, that teamwork makes the dream work.

 Gather feedback from customers or prospects and share it with internal teams.

Why you should become a part of our ITL team:

If we were to define our team in one hashtag, it would be #squadgoals, how is that for team spirit?

If you’re someone that wishes to work at a place where you can grow, learn and have fun at the same time, iThink is just the workplace for you. We make sure you never feel like work is a chore, because we sure don’t think of it that way! Come work with us?

What are the perks and benefits of working with us?

As an ITL team member, you can get a deeper understanding of your career with our industry experts. With us, you will have:

 Paid leaves / maternity/ paternity leave.

 Paid period leaves for women

 Health Insurance.

 Flexible working hours.

What duties does the job involve?

During your time as a Business Development Executive in our ITL team, you will:

 Achieve assigned International Products Sales Target.

 Prospect assigned market and add monthly new Customers.

 Actively seek out new sales opportunities through cold calling, networking and social media. 

 Follow a structured Sales process to close new deals.

 Retain and grow existing Customers.

 When needed, coordinate internally to resolve Customer disputes to their satisfaction. 

Maintain local market competitive intelligence.

 Maintain Sales Report and MIS.

 Represent Company in external events and opportunities like exhibitions or conferences.

 Collaborate with team members to achieve better results.

Why you should become a part of our ITL team:

If we were to define our team in one hashtag, it would be #squadgoals, how is that for team spirit? If you’re someone that wishes to work at a place where you can grow, learn and have fun at the same time, iThink is just the workplace for you. We make sure you never feel like work is a chore, because we sure don’t think of it that way! Come work with us?

The Salesforce Technical Architect is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

• Translate business requirements into system solutions

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives

• Provide oversight and governance of Salesforce projects

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

• Ability to understand a project and deep dive to debug issues

• Provide solutions to pre-sales teams and present solutions to customers

Requirements

• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform

• Expert level understanding of the Salesforce clouds, including Sales, Service, Community, Marketing and Community Clouds

• Knowledge of Manufacturing & Consumer Goods clouds is an added advantage

• Understanding of systems architecture and ability to design scalable performance-driven solutions

• Understanding of key design patterns and large data volume limitations and best practices

• Understanding of data sharing and visibility considerations and how these play into platform architecture

• Familiarity with standard authentication mechanisms.

• Knowledge of data integration tools and experience integrating Salesforce with different busines

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

1) Ruby on Rails:

Experience Required: 2.5 -5 years

Max. Budget: 18 LPA

Job Description-

• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.
• Good Communication skills

Preferred work from the office but can provide remote work as well.

Note: Please avoid NCR and south Indian candidates.

Graphic Designer

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Interacting with various internal stakeholders to understand their campaign, goals, and desired deliverables
• Turning ideas into a comprehensive creative brief
• Thinking creatively to generate visuals that connect with an audience
• Working with different mediums and identifying the best option for each project
• Understanding of various formats used across various Social Media Platforms
• Using computer-aided design (CAD) and software like InDesign to generate visuals
• Working on layouts and the overall presentation of a campaign
• Coordinating with other creatives like artists or photographers for necessary elements
• Adapting layouts into various sizes and formats for digital marketing

• Providing files to necessary vendors like a printer or web designer 

Qualifications

• Bachelor's degree in Graphic Design or related field
• 1-3 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Photoshop and After-effects

We are looking for a Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed
•  

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently