SQL Lead

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via

social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Responsible for developing, enhancing, modifying, and maintaining chatbot applications in the Global Markets environment. The role involves designing, coding, testing, debugging, and documenting conversational AI solutions, along with supporting activities aligned to the corporate systems architecture.

You will work closely with business partners to understand requirements, analyze data, and deliver optimal, market-ready conversational AI and automation solutions.

Key Responsibilities

• Design, develop, test, debug, and maintain chatbot and virtual agent applications
• Collaborate with business stakeholders to define and translate requirements into technical solutions
• Analyze large volumes of conversational data to improve chatbot accuracy and performance
• Develop automation workflows for data handling and refinement
• Train and optimize chatbots using historical chat logs and user-generated content
• Ensure solutions align with enterprise architecture and best practices
• Document solutions, workflows, and technical designs clearly

Required Skills

• Hands-on experience in developing virtual agents (chatbots/voicebots) and Natural Language Processing (NLP)
• Experience with one or more AI/NLP platforms such as:
• Dialogflow, Amazon Lex, Alexa, Rasa, LUIS, Kore.AI
• Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein, Converse.ai
• Strong programming knowledge in Python, JavaScript, or Node.js
• Experience training chatbots using historical conversations or large-scale text datasets
• Practical knowledge of:
• Formal syntax and semantics
• Corpus analysis
• Dialogue management
• Strong written communication skills
• Strong problem-solving ability and willingness to learn emerging technologies

Nice-to-Have Skills

• Understanding of conversational UI and voice-based processing (Text-to-Speech, Speech-to-Text)
• Experience building voice apps for Amazon Alexa or Google Home
• Experience with Test-Driven Development (TDD) and Agile methodologies
• Ability to design and implement end-to-end pipelines for AI-based conversational applications
• Experience in text mining, hypothesis generation, and historical data analysis
• Strong knowledge of regular expressions for data cleaning and preprocessing
• Understanding of API integrations, SSO, and token-based authentication
• Experience writing unit test cases as per project standards
• Knowledge of HTTP, REST APIs, sockets, and web services
• Ability to perform keyword and topic extraction from chat logs
• Experience training and tuning topic modeling algorithms such as LDA and NMF
• Understanding of classical Machine Learning algorithms and appropriate evaluation metrics
• Experience with NLP frameworks such as NLTK and spaCy

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Basic Qualification: BE / Btech Computer Science

Desirable Skills:

1.Software development using Embedded C, C++ with programming standards (MISRA)

2.Knowledge of bus systems, which are used in the automotive industry, like CAN, LIN, I2C, SPI, etc)

3.Software development processes –A-SPICE V-cycle

4.Experience with development of control units for the automotive industry, especially experience with the development based on AUTOSTAR basic software.

5. Experience in the automotive industry according to common development and parameterization tools (i.e. Vector CANoe).

6.Knowledge of standards for safety-critical software (ISO 26262) is a plus.

Contract Review and Lifecycle management is no longer a niche idea. It is one of the fastest growing sectors within legal operations automation with a market size of $10B growing at 15% YoY. InkPaper helps corporations and law firms optimize their contract workflow and lifecycle management by providing workflow automation, process transparency, efficiency, and speed. Automation and Blockchain have the power to transform legal contracts as we know of today; if you are interested in being part of that journey, keep reading!

InkPaper.AI is looking for passionate DevOps Engineer who can drive and build next generation AI-powered products in Legal Technology: Document Workflow Management and E-signature platforms. You will be a part of the product engineering team based out of Gurugram, India working closely with our team in Austin, USA.

If you are a highly skilled DevOps Engineer with expertise in GCP, Azure, AWS ecosystems, and Cybersecurity, and you are passionate about designing and maintaining secure cloud infrastructure, we would love to hear from you. Join our team and play a critical role in driving our success while ensuring the highest standards of security.

Responsibilities:

• Solid experience in building enterprise-level cloud solutions on one of the big-3(AWS/Azure/GCP)
• Collaborate with development teams to automate software delivery pipelines, utilizing CI/CD tools and technologies.
• Responsible for configuring and overseeing cloud services, including virtual machines, containers, serverless functions, databases, and networking components, ensuring their effective management and operation.
• Responsible for implementing robust monitoring, logging, and alerting solutions to ensure optimal system health and performance
• Develop and maintain documentation for infrastructure, deployment processes, and security procedures.
• Troubleshoot and resolve infrastructure and deployment issues, ensuring system availability and reliability.
• Conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential threats.
• Implement security controls and best practices to protect systems, data, and applications in compliance with industry standards and regulations
• Stay updated on emerging trends and technologies in DevOps, cloud, and cybersecurity. Recommend improvements to enhance system efficiency and security.

An ideal candidate would credibly demonstrate various aspects of the InkPaper Culture code –

1. We solve for the customer
2. We practice good judgment
3. We are action-oriented
4. We value deep work over shallow work
5. We reward work over words
6. We value character over only skills
7. We believe the best perk is amazing peers
8. We favor autonomy
9. We value contrarian ideas
10. We strive for long-term impact

You Have:

• B.Tech in Computer Science.
• 2 to 4 years of relevant experience in DevOps.
• Proficiency in GCP, Azure, AWS ecosystems, and Cybersecurity
• Experience with: CI/CD automation, cloud service configuration, monitoring, troubleshooting, security implementation.
• Familiarity with Blockchain will be an edge.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail

At InkPaper, we hire people who will help us change the future of legal services. Even if you do not think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Benefits

• Hybrid environment to work from our Gurgaon Office and from the comfort of your home.
• Great compensation package!
• Tools you need on us!
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplemental for all employees and dependents
• 15 planned leaves + 10 Casual Leaves + Company holidays as per government norms

InkPaper is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from diverse backgrounds, not just because it is the right thing to do, but because it makes us stronger. We are an equal opportunity employer and does not discriminate against candidates based on race, ethnicity, religion, sex, gender, sexual orientation, gender identity, or disability

Location: Gurugram or remote

Desired Candidate Profile

• Graduate/Postgraduate with 1-2 years of relevant HR experience in a diverse and multicultural work environment
• Strong interpersonal, communication(written and verbal) and problem solving skills
• Ability to work both independently and as an integral member of various teams
• Strong organization skills - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
• Comprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint

We are looking for a motivated React js developer to come join our team.

Roles & Responsibilities:

• React.js developers (about 3-5 years of experience) are involved in the interface
• component design from implementation to testing.
• Implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem.
• Should have proficiency in front end languages HTML, CSS, JavaScript, and JavaScript
• frameworks like REACT, Angular JS.
• Have knowledge in REACT tools such as react.js, Webpack, Enzyme, Redux, and Flux. Previous experience in user application.
• interface design is essential.
• Must have hands-on experience in payment gateway,3rd party API integration, Security encryption & decryption experience.

Skills:

• A good attitude toward work, Strong problem-solving skills
• Desire to work in a fast-paced environment along with project and time management skills
• Ability to work independently or with a group