SPARE ASSISTANT

Salesforce Service Max Administrator

Location - remote

 REQUIRED QUALIFICATIONS

  Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

  6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

  Salesforce ServiceMax & Service Cloud experience is required

  Experience on full-cycle implementation of ServiceMax

  Experience on designing solutions within the ServiceMax platform and Salesforce

  Salesforce analytics configuration experience is required

  Salesforce flow configuration experience is required

  Understand data integrations between various enterprise applications (e.g. SAP)

  Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

  Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

  Hands-on Experience with Contracts, Warranties, Entitlements Management.

RESPONSIBILITIES

  Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

  Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

  Assist with solution design and implementation of Salesforce configurations based upon business requirements

  Support Salesforce security and data integrity across the platform

  Document “as-built” configurations to build a configuration portfolio

  Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

  Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

  Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

  Understand data flows and integrations between various enterprise applications

  Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

  Provide insightful technical recommendations to address specific business needs

  Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

  Develop reports and dashboards to support end user analysis

  Provide training as required to support the end user adoption of the application.

The Role

Working in our Integrations Engineering team, you’ll play a key role in building products for healthcare . You’ll design and implement integrations with EMRs/EHRs and healthcare APIs, ensuring our technology fits seamlessly into clinical workflows.

What You’ll Do

• Build and maintain integrations between our products and healthcare systems, following interoperability standards like HL7, FHIR, SMART on FHIR.
• Extend Azure Health Data Services (AHDS) enabling conformance with Australian FHIR standards.
• Work with APIs and distributed systems that power product core features, ensuring performance, security, and scalability.
• Improve the reliability and accuracy of data pipelines.
• Champion best practices for building robust, maintainable systems in healthcare contexts.

What We’re Looking For

• 5+ years of professional software engineering experience.
• Prior experience integrating with healthcare systems (Cliniko, Halaxy, MediRecords, Epic, Cerner, athenahealth, Meditech, etc.).
• Familiarity with healthcare interoperability standards (FHIR, HL7, SMART on FHIR, etc.).
• Proficiency in a prominent programming language such as Python, C++, Rust, C#, Java, Javascript, Typescript etc., with experience building APIs and backend services (preferably with FastAPI).
• Experience working with datastores such as MongoDB and Redis
• Experience with integration design, including RESTful APIs, authentication/authorization (OAuth2, OpenID Connect), and event-driven systems.

Bonus points

• Previous experience in digital health startups or companies building EHR/EMR solutions.
• Knowledge of medical terminology or curiosity about speech-to-text systems.
• Full-stack experience with backend services (Python, FastAPI) and frontend frameworks (React.js) is a plus.
• Passion for improving healthcare and clinician experience. 

Software Tester with overall knowledge of testing lifecyle.

Good analytical skills

Preparing test scenarios and reports

Excellent communication skills.

Worked on selenium and test automation tools.

Client co-ordination, requirement understanding and mapping.

• Develop and implement sales strategies for IT staff augmentation and consulting services.
• Identify and engage with potential clients, including IT firms, enterprises, and startups.
• Build and maintain long-term client relationships with hiring managers, procurement teams
• Understand client requirements for contract, contract-to-hire, and full-time IT staffing.
• Work closely with the recruitment team to ensure the timely delivery of qualified IT professionals.
• Negotiate contracts, pricing, and service agreements in line with business goals.
• Monitor market trends, competitor activities, and emerging IT staffing needs.
• Maintain an up-to-date sales pipeline, providing reports on revenue forecasts and client engagement.

bout the Role

We are seeking an experienced Python Data Engineer with a strong foundation in API and basic UI development. This role is essential for advancing our analytics capabilities for AI products, helping us gain deeper insights into product performance and driving data-backed improvements. If you have a background in AI/ML, familiarity with large language models (LLMs), and a solid grasp of Python libraries for AI, we’d like to connect!

Key Responsibilities

•   Develop Analytics Framework: Build a comprehensive analytics framework to evaluate and monitor AI product performance and business value.

•   Define KPIs with Stakeholders: Collaborate with key stakeholders to establish and measure KPIs that gauge AI product maturity and impact.

•   Data Analysis for Actionable Insights: Dive into complex data sets to identify patterns and provide actionable insights to support product improvements.

•   Data Collection & Processing: Lead data collection, cleaning, and processing to ensure high-quality, actionable data for analysis.

•   Clear Reporting of Findings: Present findings to stakeholders in a clear, concise manner, emphasizing actionable insights.

Required Skills

•   Technical Skills:

o   Proficiency in Python, including experience with key AI/ML libraries.

o   Basic knowledge of UI and API development.

o   Understanding of large language models (LLMs) and experience using them effectively.

•   Analytical & Communication Skills:

o   Strong problem-solving skills to address complex, ambiguous challenges.

o   Ability to translate data insights into understandable reports for non-technical stakeholders.

o   Knowledge of machine learning algorithms and frameworks to assess AI product effectiveness.

o   Experience in statistical methods to interpret data and build metrics frameworks.

o   Skilled in quantitative analysis to drive actionable insights.

What will you be doing at Enalo?

• Understand the problem statement and derive potential product solutions.
• Conduct market research, competitor analysis and user research.
• Collaborate with multiple teams to take the product forward.
• Participate in product strategy, build a roadmap and execute to bring products to life.
• Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
• Lead the development and QA teams at the appropriate times to realise the goals of the product.
• Own scrum and all the related activities like sprint planning, and release.
• Create user stories and use cases for product features.
• Look for roadblocks and mitigate risks.
• Organize daily stand-ups, brainstorming and review sessions.
• Maintain backlogs and prioritize them effectively.
• Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
• Craft product presentations and do demos.
• Define product metrics and speak through data.
• Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
• Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
• Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
• Efficiently manage agile development of the product.
• Contribute to the product's 'Go To Market' Strategy.

Skills required :

• Strong familiarity with product development, user flows and UI experience.
• Proven ability to successfully manage all phases of the product development lifecycle.
• Expertise with web/mobile analytic tools.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Strong understanding of agile management (Scrum).
• Ability to break the ground through research and data analysis.
• Good collaboration, design thinking and presentation skills.
• Affinity to marketing.
• Preferred experience in product development as an engineer
• Preferred experience in a product company
• Experience in building or working with an early-stage tech product startup would be a plus.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Experience in B2B SaaS/Payments will be added advantage.

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing