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📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Data Engineer

Brief Posting Description:

This person will work independently or with a team of data engineers on cloud technology products, projects, and initiatives. Work with all customers, both internal and external, to make sure all data related features are implemented in each solution. Will collaborate with business partners and other technical teams across the organization as required to deliver proposed solutions.

Detailed Description:

·        Works with Scrum masters, product owners, and others to identify new features for digital products.

·        Works with IT leadership and business partners to design features for the cloud data platform.

·        Troubleshoots production issues of all levels and severities, and tracks progress from identification through resolution.

·        Maintains culture of open communication, collaboration, mutual respect and productive behaviors; participates in the hiring, training, and retention of top tier talent and mentors team members to new and fulfilling career experiences.

·        Identifies risks, barriers, efficiencies and opportunities when thinking through development approach; presents possible platform-wide architectural solutions based on facts, data, and best practices.

·        Explores all technical options when considering solution, including homegrown coding, third-party sub-systems, enterprise platforms, and existing technology components.

·        Actively participates in collaborative effort through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, release, and customer technical support.

·        Develops technical documentation, such as system context diagrams, design documents, release procedures, and other pertinent artifacts.

·        Understands lifecycle of various technology sub-systems that comprise the enterprise data platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations, and dependencies; understands and advises of optimal upgrade paths.

·        Establishes relationships with key IT, QA, and other corporate partners, and regularly communicates and collaborates accordingly while working on cross-functional projects or production issues.

Job Requirements:

EXPERIENCE:

2 years required; 3 - 5 years preferred experience in a data engineering role.

2 years required, 3 - 5 years preferred experience in Azure data services (Data Factory, Databricks, ADLS, Synapse, SQL DB, etc.)

EDUCATION:

Bachelor’s degree information technology, computer science, or data related field preferred

SKILLS/REQUIREMENTS:

Expertise working with databases and SQL.

Strong working knowledge of Azure Data Factory and Databricks

Strong working knowledge of code management and continuous integrations systems (Azure DevOps or Github preferred)

Strong working knowledge of cloud relational databases (Azure Synapse and Azure SQL preferred)

Familiarity with Agile delivery methodologies

Familiarity with NoSQL databases (such as CosmosDB) preferred.

Any experience with Python, DAX, Azure Logic Apps, Azure Functions, IoT technologies, PowerBI, Power Apps, SSIS, Informatica, Teradata, Oracle DB, and Snowflake preferred but not required.

Ability to multi-task and reprioritize in a dynamic environment.

Outstanding written and verbal communication skills

Working Environment:

General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. 

physical requirements:                     

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. 

Mental requirements:

Employee required to organize and coordinate schedules.

Employee required to analyze and interpret complex data.

Employee required to problem-solve. 

Employee required to communicate with the public.

Job Role :

o Experience in Front-end web development using JavaScript jQuery,Angular, HTML5, CSS

o Responsible for handling end to end design & execution of all product web interfaces

o Develop new user-facing features & build reusable code and libraries for future use Work closely on UI/UX designs and back end engineers to implement versatile front-end solutions to web development problems

o Design, development, integration, delivery of different UI side modules of the product

o Develop and enhance modular, multilingual, cross-browser front-end applications using Angular, HTML, CSS, JavaScript, XML, JSON, etc.

o Experience in making responsive layouts

o Experience developing in Agile development processes

o Work closely with product management, customer support and SQA to continuously evolve and innovate the product.

o Involvement in the full development life cycle of projects. Working as a part of a team as well as on your own initiative

o Facilitate in the decision-making processes with team members both in terms of new system development and enhancement to current systems

o Experience of full software development life cycle and Agile Strong verbal & written skills required to interact with global teams. Highly motivated, analytical thinking individual

o Since this role involves working closely with users, the ideal candidate would have Knowledge of Relational database/SQL

o Ability to multi-task and work against deadlines/priorities

o Sense of ownership and desire to take on an expanded role over time. Eager to work with new technologies and apply them towards enterprise-level data solutions

o Capable of working with a global team and thriving in a team development environment. Advanced problem-solving skills and the ability to deal with real world business issues

JD- Senior Flutter Developer

We are seeking an experienced Senior Flutter Developer with 3-5 years of experience to join our dynamic team. The ideal candidate will have a strong background in mobile app development using Flutter, with a focus on building high-quality, performance-driven applications.

Key Responsibilities:

• Mobile App Development: Design and develop mobile applications using Flutter framework, ensuring high performance, responsiveness, and scalability.
• UI/UX Design Implementation: Translate UI/UX designs into high-quality code, with a focus on maintaining consistency and adherence to design guidelines.
• Cross-Platform Development: Leverage Flutter's cross-platform capabilities to develop applications that run seamlessly on both iOS and Android platforms.
• API Integration: Integrate with backend services and APIs to fetch and process data, ensuring seamless communication between the mobile app and server-side components.
• Code Optimization: Identify and address performance bottlenecks and optimize code for maximum efficiency and speed.
• Testing and Debugging: Conduct thorough testing and debugging to ensure the stability and reliability of the mobile applications.
• Version Control: Collaborate with the development team to manage code repositories using version control systems such as Git.
• Documentation: Maintain comprehensive documentation for codebase, APIs, and development processes to facilitate collaboration and knowledge sharing.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in mobile app development, with a focus on Flutter framework.
• Proficiency in Dart programming language and Flutter SDK.
• Strong understanding of mobile app architecture and design patterns.
• Experience with state management solutions such as Provider, Bloc, or Redux.
• Knowledge of RESTful APIs and asynchronous programming.
• Familiarity with mobile app testing frameworks such as Flutter Test or Mockito.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration abilities.
• Experience with agile development methodologies is a plus.

As a Flutter Developer, you will be in charge of reviewing the software specifications and UI mockups, developing a cross-browser mobile application from scratch, and leading the application testing effort. You'll work alongside a backend Developer, as well as a UI designer to ensure you create high-performing applications with a smooth user experience.

Roles and Responsibilities

1. Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language.

2. Developing user interface components and implementing them by following well-known Flutter / Dart workflows and 

  practices.

3. Communicating with product and engineering leads to implement business and project objectives.

4. Code review of team members' commits as part of CI/CD cycle.

5. Participate in testing, quality assurance and bug fixes as part of the CI/CD cycle.

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

• Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
• Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
• Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
• Drive technical initiatives and architectural service improvements.
• Be able to predict problems and implement solutions that detect and prevent outages.
• Mentor/manage a team of engineers.
• Design solutions with failure scenarios in mind to ensure reliability.
• Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
• Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
• Automate the build and testing processes to consistently integrate code
• Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

• Having experience in Hospitality/Travel/Internet/Online/Start-up/IT/Logistic/Courier/Cargo/ Transportation would be preferable.