SEO and PPC Executive

We’re Hiring: React Native Developer Intern

Duration: 1-3 months (Paid internship)

Start Date: Immediate

Location: We are based in Hong Kong but this role is remote so you can work anywhere in the world.

We are looking for a student intern React Native Developer who will be working very closely with our founding engineer to polish and improve the current product.

Key Requirements:

•⁠ ⁠Hands-on experiences with React Native and Expo

•⁠ ⁠Familiar with Firebase (Firestore, Auth, Cloud Functions) and Google Cloud Platform

•⁠ ⁠Good knowledge of Node.js

•⁠ ⁠Able to debug and maintain existing mobile app

•⁠ ⁠Experience launching iOS and Android apps

•⁠ ⁠Good understanding of AI integration in an cost effective manner (DeepSeek experience is a plus)

•⁠ ⁠Bonus: experience with Next.js and Tailwind CSS

•⁠ ⁠Good communication and can work independently

Work Mindset:

•⁠ ⁠Comfortable with an intensive workload and delivering under tight deadlines—Memora’s pace is fast, and we expect you to keep up.

•⁠ ⁠Push Impossible Limits. We don’t want “it’s too hard” or “it can’t be done”—we want you to explain why it’s challenging, why it’s risky, and quantify it so we can decide together if it’s a risk worth taking.

•⁠ ⁠Ability to prioritize and execute in a high-pressure, early-stage startup environment.

Why Join Us?

Our mission to solve forgetfulness is our core driving force. What began as a personal frustration we faced, turns out to be a universal and growing problem everyone can relate to: forgetfulness in our daily life. Forgetfulness may seem like a minor inconvenience, but we believe it is a silent epidemic affecting everything from productivity, well-being, and mental clarity; and only worsens as we age. You have a chance to be an early member in a startup. Expect long hours, tough challenges, and the thrill of building something impactful from scratch. We’re here to push boundaries, and we want you to grow with us—learning, improving, and succeeding together.

Values of Memora:

Belief in Yourself – Every success story starts from somewhere. Regardless of your background or starting point, what truly matters is your unwavering belief in your potential. Embrace the mindset that your journey is about proving something to yourself, not to others. Even when you're not the most knowledgeable in the room, hold fast to the conviction that you have the potential to overcome challenges and achieve greatness. This belief drives you to push your limits and continuously learn, becoming the best version of yourself.

Humility in Success and Growth – Recognize that pride can be the greatest obstacle to progress. The philosophy here is to remain grounded both before and after success. By keeping your ego in check and being open to learning, you create room for personal and professional growth while valuing the contributions of others.

Selfless Team Mindset – Understand that no one can succeed alone. Your strength and progress are connected with those of your team. By surrounding yourself with people who elevate and inspire you, you contribute to a culture where collective success is celebrated. Our achievements are the result of shared effort, not individual success.

Mission-Driven Work Ethic – Let the impact and vision of our mission be the force that propels you forward. You don’t need external pressure to push you; instead, your internal drive and passion for what we’re building are what fuel your dedication. This mindset of continuous improvement and relentless commitment to our goals is at the heart of everything we do.

We are reviewing on a rolling basis. Successful candidates will receive an email invitation to online interviews. We’re excited to hear your story.

·      Support and fix issues in the IT infrastructure, end-user devices and applications.

·      Manage tickets and provide helpdesk support.

·      Perform desktop troubleshooting for end users.

·      Aid with remote computer deployments.

·      Install and maintain network infrastructure.

·      Provide support for Azure/AWS/Google Cloud resources.

·      Handle support escalations.

Develop and document SOPs to streamline support processes

MANDATORY TECHNICAL SKILLS

SSRS, PowerBI, SQL Server 2008/2012, TSQL, Stored Procedures, Views, UDF’s, Triggers, Charts

EXPERIENCE

• 7+ years professional experience in database development using SQL Server 2008/2012(T-SQL, SSRS)

• Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine

• processing flow, user requirements and inter-dependencies of multiple information systems.

• Experience with SDLC required

• Excellent verbal and written communication skills.

• Strong in performance tuning especially tuning complex queries, procedures and indexing strategies

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

• Must be from good companies and have been working on high Scale of Traffic.
• Proficiency in engineering practices and writing high quality code, with expertise Go Langauge
• Experience building microservices.
• Strong knowledge of data structures, algorithms, and designing for performance
• Good knowledge of cloud technologies like AWS/Google Cloud/Azure Proficient with RDBMS

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.