SEO Specialist

Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you'll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business.

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

Hello to the Amazing Devs out there,

We're ToastApp. We're on a mission to revamp the Dine-In experience for the customers as well as for the restaurants.

We're growing rapidly and this search for a new techie is to enable us and push for exponential growth. This is where you come in. You're a proactive, sharp and self-motivated individual who is eager to learn and take ownership across our applications. You love communicating and working with others in your team towards success, taking us from where we are now to where we want to be!

Our ideal candidate has:

Strong knowledge of Python (3+ years)

Experience with Redis and queues (Celery/Dramatiq)

Strong knowledge of MongoDB and PSQL DBs

Experience with modern APIs based on REST (Flask, FastAPI)

Fluent English and excellent communication skills

Passion for writing clean code and tests

Nice to have:

Experience creating products for developers, data engineers and/or data consumers

Experience with ElasticSearch

Hands-on approach and is proactive

A keen eye for detail, striving for perfection

Our tech stack:

Python, Flask

Redis

RabbitMQ

Mongo, MySQL

Github

On a typical day, you will:

Uphold our high engineering standards and bring consistency to our product development

Create and develop new functionalities as well as maintain existing ones

Write clean and scalable code

Write code-reviews

Learn best practices from other team members

Benefits:

Our team is based out of Hyderabad. We believe the best work happens when given lots of uninterrupted time that's free of distractions.

8L - 28L Based on experience

ESOPs

22 days holidays

Performance-based Quarterly Bonus

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score