Director Engineering - Java and GoLang

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)

Company: OneSpider Technologies LLP

Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview:

We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities:

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements:

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Apply Now !

About the Company:
Our client is an Entertainment Network that owns 73 frequencies and is an advertising partner for another 3, across 63 cities, making it India's largest private FM radio broadcaster. With the highest listenership across the country and a track record of developing innovative content, it has been expanding and retaining its audiences and advertisers through the years.

ROLE/SKILLS:

• Design, estimate, and code new features. This is primarily a coding position.
• Architect new applications, and expand existing ones.
• Collaborate on enterprise architecture with other teams at Internet Brands.
• Investigate and fix production issues.
• Define, document, and enforce engineering standards.
• Perform code reviews of your team members’ work.
• Mentor junior engineers.
• Participate in software design discussions.
• Participate in sprint planning and other project management meetings.
• Ensure all code that goes to production is of top quality.
• Ensure existing applications are scaled to meet expected demand.
• Identify and fix gaps in system reliability, such as production monitoring.
• Continuously improve the software infrastructure, such as the deployment process.

REQUIRED EXPERIENCE:

• 4+ years with object-oriented programming in PHP.
• 4+ years with front-end technologies such as JavaScript, HTML, and CSS.
• Complex SQL queries and database schema design.
• MVC frameworks (Laravel, Yii).
• Experience with modern server components (Memcache, Redis, ActiveMQ, Solr)
• Working in a collaborative team environment using tools like JIRA and Git.
• Consuming and creating web services.
• Stable work history and an ability to collaborate effectively.

Midas is a fintech company that specializes in building state-of-the-art technological solutions for algorithmic trading, investments, and analytics for global financial markets. Headquartered in Mumbai, Midas aims to establish a strong presence in GIFT City (Gandhinagar), London, New York, and Singapore in the near future.

Our team consists of highly motivated and skilled individuals who serve sophisticated clients across various segments, including affluent individuals, high-net-worth individuals, ultra-high net-worth individuals, family offices, and institutions. We offer an excellent platform for personal and professional development within a highly committed and collaborative team in a mission-driven and results-oriented environment.

1. The ideal candidate should possess expert-level knowledge in technologies such as JavaScript, TypeScript, Node JS, MongoDB, Redis, Linux servers, and networking protocols (TCP and UDP). This includes understanding how to use these technologies to develop and deploy backend systems, as well as troubleshooting and optimizing them.
2. Proficient in automation technology, the candidate should be able to optimize existing infrastructure, identify and implement design patterns, and understand data structures and algorithms. This includes an ability to evaluate and recommend new technologies that can improve the performance and scalability of the system.
3. The candidate should be familiar with version control and project management tools such as GIT, JIRA, etc. and be able to use them effectively to manage and collaborate on code development.
4. Strong understanding of multithreading and multiprocessing concepts, and the ability to make tweaks and optimizations in similar domains for the purpose of improving performance and scalability.
5. Understanding of clustering and load balancing, including the ability to design and implement solutions that can improve the availability and scalability of the system.
6. Understanding of cyber security protocols and their application in the development and deployment of backend systems. This includes knowledge of best practices for securing systems, as well as the ability to identify and mitigate potential security threats.
7. Ability to implement CI/CD pipelines when needed. This includes an understanding of the various steps involved in creating, testing, and deploying code, as well as knowledge of the tools and technologies used to automate these processes.
8. Familiarity with tools such as NGINX or HAProxy and understanding how they can be used to improve the performance and scalability of the system.
9. Eagerness to learn and upgrade skills as per the demands of the product. This includes an ability to stay current with new technologies and best practices in the field, as well as a willingness to continuously improve one's own skills.
10. Proven experience in the industry and ability to work in a fast-paced environment. The candidate should have a solid understanding of the financial markets and the technology used to support them.
11. Strong problem-solving and analytical skills, ability to work independently and as part of a team. The candidate should be able to identify and solve complex problems and work effectively with others to achieve common goals.
12. Strong communication and interpersonal skills. The candidate should be able to effectively communicate with both technical and non-technical stakeholders, and work well in a team environment.

Job Responsibilities:-

Build relationships with customers over calls.

- Responsible for customer relationships after the sale process is complete.

- Call Customers to keep them up to date on products and launch new products to maintain that relationship.

- Ensure a high customer satisfaction level by proactively understanding customer needs.

- Taking Feedback, and suggestions from customers.

Requirements-

Highly motivated and target-driven Individual

- Good communication and negotiation skills.

- Prioritizing time management and organizational skills.

- Fresher / Experienced in any domainFresher / Experienced 1 to 2 years

-Kannada & English and basic knowledge of Hindi

Desired Candidate Profile

• Looking for someone Smart, having a great personality, effective communication skills, and new-age Human Experience & Engagement Accelerator skills.
• Some who really loves this role and are excited about making people's life easier at work.
• Some regularly learn and make necessary changes that add value to their responsibility & outcomes.

What you will be doing:

• Opportunity to Spearhead and drive the people's strategy in synergy with business strategy.
• Contributing to Designing the organizational structure and makes required changes to support the required talent demand and engaging in making them effective for smooth operations as per business plan.
• Building employer branding, running community activities & operations thus attracting & retaining great talent and controlling potential risks and attrition.
• Forecasting talent requirements and overseeing hiring.
• Conceptualizing, strategizing & driving Employee Engagement
• Work closely with all functions & business units to address employee issues and resolving them proactively
• Building a great culture and making the Organization a Great Place to Work.
• Leading and leveraging Human Resourcing processes within the business (Performance Management, Salary Planning/Reward Management, Succession Planning, and Talent Management).
• Responsible for Handling Entire HR Operations.
• Lead the leadership development interventions in line with future talent strategy.
• Analyzing compensation policies, government regulations, and prevailing wage/salary rates for developing competitive compensation plans and maintaining an equitable compensation system; implementing rewards & recognition programs
• Develop and implement innovative engagement schemes and Human Resourcing interventions to achieve and sustain the highest engagement score.
• Ensure all back-end HR operational processes are managed well in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery.