SEO Executive

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages (Python, PHP, Ruby, Perl, Node.js), web technologies (HTML, CSS, Javascript), and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SaaS at large scale)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note 1): Education can be ignored for candidates with proven experience in strong, reputed product companies

Mandatory (Note 2): This role is a balanced mix of individual contribution and leadership responsibilities (50–50)

Mandatory (Note 3): Avoid candidates from small startups (<100 employees), MNC, semi fintech like banks, BFSI, and services background

• Must be Commerce Graduate
• Should have completed graduation from regular college
• Freshers can apply
• To oversee the planning, tracking, and execution of day-to-day activities within our projects and operations.

ABOUT US. (https://www.ashnik.com/" target="_blank">https://www.ashnik.com/)

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Pune 
Experience: 2 yrs plus

Skills required – Javascript,Mongodb,Angularjs,Nodejs

Level:P1-Exp -1-2 years

Location – Pune

We are looking for a kickass MERN Stack developer to work on the next big thing. We are a team of innovators, creators, and believers working hard to digitize the $100Bn traditional industry & make it smart using advanced technologies like AI, AR, and Web3.0 (NFTs, Metaverse).

Come and Join the future.

This is an opportunity to work directly with Industry experts having 20+ years of experience in Technology and product development.

Roles and Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications

Desired Candidate Profile

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, and React JS.
• Proficiency with server-side languages like Nodejs, and Expressjs.
• Familiarity with database technology such as MySQL, Postgresql or MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Must Have Experience/Attributes -
Multi-year experience in Designing & Coding Applications of a successful Online platform
Experience in Designing Distributed Applications @ Scale
Proficiency with scalability and high availability strategies for Java Services & Microservices on distributed platform
Defining solution based on the set of Non Functional Requirements - security, reliability, performance, maintainability, scalability, and usability
Strong Debugging and Troubleshooting expertise
Strong desire and ability to look for and adopt best practices/community driven open source framework and technologies into design deliverables
Should be obsessed with code quality, performance optimization and tools usage to improve productivity/quality
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Experience of driving activities to influence code quality and process rigor
Enthusiastically follow technology trends, software engineering best practice and technologies while enjoying the challenge of solving complex problems
Experience of working on E-commerce platform
Experience in Dockers and container orchestration on Kubernetes
Working Experience in Integration Technologies / Middleware like Kafka, Rabbit MQ , ESB
Knowledge on Cloud Ecosystem - Added Advantage

We are looking for a React.js Developer. Your primary focus will be on developing user interface components and implementing them. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.

Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimising components for maximum performance across a vast array of web-capable devices and browsers

Requirements:

• Good knowledge of JavaScript, HTML and CSS
• Good understanding of React.js and its principles
• Good understanding of state management libraries like Redux
• Good understanding of newer specifications of EcmaScript like ES6 and ES7
• Good understanding of RESTful APIs
• Knowledge of modern authorisation mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Familiarity with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Good understanding of Git

Minimum Qualifications:

• At least 3 years experience in web development.
• Experience with HTML5 and CSS
• Experience with ReactJS, JavaScript, ES6
• Experience with state management libraries like Redux
• Experience working with Git
• Good written and verbal English skills
• Good attention to detail
• Ability to effectively communicate with internal departments, team members and partners
• Ability to effectively plan and organise
• Ability to work independently under limited supervision

Would be a plus:

• Experience in test automation and test-driven development (Jest, Enzyme)
• Experience with NodeJS and GraphQL
• Knowledge of PWA
• Familiarity with JIRA or any other project management tool
• Experience with AWS/EC2, or other cloud services