Business Development Representative

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

Position Overview:

We are seeking a highly skilled and experienced Senior Visual Designer with a deep understanding of UI principles and a proven track record of excellence in the field. As a key member of our creative team, the ideal candidate will bring a wealth of design expertise, strategic thinking, and innovative solutions to enhance the user experience across various digital platforms. If you are passionate about creating visually stunning and user-friendly interfaces and have a minimum of 5 years of professional experience, we invite you to apply for this exciting opportunity.

Qualifications:

1.    Bachelor's degree in Design, Visual Arts, Communication, or a related field.

2.    Minimum 3- 5 years of professional experience as a Visual Designer, with a strong emphasis on UI design.

3.    Proven track record of successful projects showcasing your design and copywriting skills.

4.    Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.

5.    Strong understanding of UI principles, design thinking, and user-centered design.

6.    Excellent copywriting skills with the ability to craft clear, concise, and compelling messaging.

7.    Exceptional portfolio demonstrating your design and copywriting capabilities.

8.    Strong communication and collaboration skills

Responsibilities:

●     Collaborate with cross-functional teams, including product managers, developers, and fellow designers, to understand project goals and requirements.

●     Design and conceptualize visually appealing user interfaces for various digital platforms, ensuring a seamless and delightful user experience.

●     Integrate strategic copywriting skills to create engaging and persuasive content that complements the visual design and enhances the overall user experience.

●     Develop and maintain design systems and guidelines to ensure consistency across all digital touchpoints.

●     Stay current with design trends, industry best practices, and emerging technologies, and apply these insights to your work.

●     Conduct user research, analyze feedback, and iterate on designs to continuously improve user satisfaction.

●     Provide mentorship and guidance to junior members of the design team.

🚀 We’re Hiring! | AI/ML Engineer – Computer Vision

📍 Location: Noida | 🕘 Full-Time

🔍 What We’re Looking For:

• 4+ years in AI/ML (Computer Vision)

• Python, OpenCV, TensorFlow, PyTorch, etc.

• Hands-on with object detection, face recognition, classification

• Git, Docker, Linux experience

• Curious, driven, and ready to build impactful products

💡 Be part of a fast-growing team, build products used by brands like Biba, Zivame, Costa Coffee & more!

Responsibilities:
Creative Content Writer with experienced and good writing skills like Web Pages Content writer, blogs etc
Writing, editing and publishing engaging posts for social media networks (e.g. Facebook, Instagram and Twitter etc)
Optimizing social media content (language, message, tone) on the basis of the behavior of our target audience
Selecting appealing graphics and videos for complementing text
Responding to comments and questions on  social media channels in a respectful and timely manner
Tracking and reporting on social media insights (e.g. traffic, engagement, conversion rates, shares etc.)
Applying advertising techniques for increasing brand awareness (e.g. promotions, competitions)
Updating our social media with the latest news
Coordinating with internal teams for creating advertising posts (e.g. for product releases, events and open roles)

Requirements:
At least a Bachelor’s degree in Marketing, , Journalism or a relevant field
Proven work experience as a Senior Content writer or Copywriter
Experience of working with MS Office and design software (e.g. Illustrator, Photoshop, InDesign, etc.)
Experience with various social networks and platforms for advertisement purposes
Sound knowledge of keyword research, SEO and analytics tools, especially Google Analytics
Ability to create innovative web content, supported by relevant images and videos
Familiarity with paid advertisement
Proficiency in English
Strong verbal as well as written communication skills
Exceptional time-management and organizational skills
A keen eye for details
An analytical mind with a problem-solving attitude
Presentable

• End-to-end full-stack development experience
• Full hands-on experience with at least one of the following languages Java, PHP, Python, .NET and code repositories like GIT, SVN
• Expertise with HTML5, JQuery, CSS
• Proficiency with front-end JavaScript frameworks like Angular, React, etc.
• Experience of designing and developing APIs in a micro-service architecture
• Experience with webserver technologies like Node.js, J2EE, Apache etc.
• Good understanding and working experience with either relational or non-relational databases like Oracle, MySQL, PostgreSQL, Mongo DB, Cassandra
• Good understanding of the changing trends of user interface guidelines for mobile apps and be able to transform apps to newer form factors
• Hands-on with Native UI Components
• Familiar with Cloud components & deployment procedures.
• Familiar with code repository

• Analytical skills, problem-solving skills, Strong communication and domain knowledge.
• Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
• Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
• Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
• Exceptional analytical and conceptual thinking skills.
• Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.

• Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
• organizing the stories, splitting epics into user stories, and ensuring a complete description of the
• solution.
• Studies the software application domain, prepares software requirements, and specification
• (Software Requirements Specification) documents.
• Works with the stakeholders to analyze and document business processes for the system to be
• developed
• Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
• Determine functional requirements and features and prepare a wireframe for user interface screen
• Advise the product owner and coach the team, as well as other business analysis considerations
• Communicates with both the developers and stakeholders in such a manner until the project ends.
• Co-facilitate trainings/workshops client-side.

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ