SAP MDM Consultant

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

female only, presentable

Facebook / instagram / linked posts

Prepare creatives as well,

graphics Knowledge and experience of BRAVO software is must

send emails to clients, promotional mails, prepare flyers, collaterals, to increase the reach of indo nippon among the clients and increase footfall through social media, prepare PPT

Experience - 1-2 years

Salary - 25 - 30K

Timing - 10 - 6 PM Mon to saturday (2nd and 4th saturday -work from home)

JOB DETAILS:

Job Role: Android Developer

Experience: 6-8 years

Location: India (remote)

JOB DESCRIPTION:

1.            Handson exp in Kotlin and Android studio

2.            Good understanding of Core Java

3.            Experience in JSON parsing

4.            Experience in REST API

5.            Experience in Junit test cases

6.            Well versed in Latest Android API version.

7.            Experience in publishing apps to the App Store.

8.            Social Networking site integration

9.            Code version tool – Git and JIRA

10.          Architecture understanding - MVVM, MVP

11.          Strong analytical and debugging skills/ Unit test coverage

12.          Ability to do design and high level architecture

JD-HR Intern

Company Description:

Welcome to Salt Technologies! We specialize in software development and provide services such as web development, UI/UX design, custom software development, DevOps, digital transformations, and software testing. We work with businesses of all sizes, and our team of experienced and skilled developers is able to tackle any project and deliver high-quality results. Our approach to software development is focused on collaboration and clear communication, and we offer a full range of software development services, including consulting and guidance to help businesses make informed decisions about their technology needs.

Role Description:

This is a full-time on-site role in Pune for a Human Resources Intern. The Human Resources Intern will be responsible for day-to-day tasks associated with HR management and admin tasks. The HR intern is also responsible for technical hiring, managing employee attendance and benefits.

Qualifications:

● HumanResources(HR)andHRManagement skills

● 1month of training will be provided for a basic day-to-day task.

● Excellent communication and interpersonal skills

● Ability to work independently and in a team environment

● Bachelor's degree is required.

Industry : Software Development

Employment Type Full: Time Internship

OfficeTime: 9 AM-6:30PM

Working Days: Monday- Friday

Requirements:

• Should have done MBA in HR
• Should be well versed with the concepts of Recruitment, HR Operations-Payroll, Attendance, Time Management etc.
• Excellent Communication Skills
• Good if has an experience of HR Operations Internship

Details About Internship:

• 3 months of internship under our lead consultants
• Will be trained into KRONOS (KRONOS product) initially for the 3 months.
• On boarding will be based on the performance in the internship.

Location : Mumbai

Experience:6 months to 1 year

Joining: Immediate/ 30 days or less

• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries 
• Knowhow of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.

NET Developer Responsibilities:

• Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements.
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Check your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Ensuring that outputs are visually appealing, user-friendly, and engaging.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.

Skills: Microsoft. Net, Win forms, LINQ, Entity Framework, Integrating REST Ful APIs, SQL

Good to have: ElectronJs, Electron. Net