SALES & MARKETING

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Account Executive

Key Responsibilities:

Maintain daily accounting records and entries.

Assist in invoice processing, expense tracking, and reconciliations.

Support GST, TDS, and tax filing activities.

Contribute to monthly closings and reporting.

Work with internal and external teams for smooth financial operations.

What You’ll Need:

Basic knowledge of accounting tools like Tally, Zoho Books, or similar.

Strong command of MS Excel and documentation.

Eagerness to learn and grow in a structured finance environment.

Good communication and time management skills.

What We Offer:

A chance to build your accounting career in a modern workspace.

Hands-on learning, mentoring, and exposure to various finance functions.

Friendly team culture with continuous growth opportunities.

We're seeking a Generalist Software Engineer with a passion for the art and science of building software. The ideal candidate excels in technical execution and possesses the versatility to quickly adapt to new technologies. You'll be expected to deliver high-quality solutions across various tech stacks while maintaining a commitment to

continuous learning and improvement.

You Would Be a Good Fit If

• You're a back end developer with strong expertise in at least one programming language and have experience building and deploying production applications.
• You excel at problem-solving and apply first-principle thinking to complex challenges
• You communicate effectively, both in writing and verbally
• You're passionate about crafting high-quality, pragmatic software solutions
• You're self-driven, adaptable, and quick to learn new technologies
• You're excited to help shape both the code and the organization

You would not be a good fit if

• Prefer traditional office settings over remote work
• Require constant supervision or struggle with self-motivation
• View software development as just a job rather than a craft
• Prefer sticking to a single tech stack or strongly identify with specific technologies
• Specialize exclusively in frontend development or DevOps
• Seek a purely managerial position without hands-on coding responsibilities

Big Picture (The Opportunity) : 

Do you take pride in your web development ability? Would you like to use your skills in an energetic atmosphere? Are you dedicated to the craft, write code that they are proud of and can hit the ground running , you’re in the right place.

What do we want from you ? (Our Expectations) : 

• To manage our back-end services and ensure a seamless interchange of data.
• You will be responsible for developing and coding all server-side logic and also to maintain the central database and respond to requests from front-end developers. 

What are you required to do ? (Your Responsibilities) 

• Writing back-end code and building efficient modules.
• Produce detailed specifications
• Developing back-end portals with an optimized database.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Updating and altering application features to enhance performance.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Develop and deploy new features to facilitate related procedures and tools if necessary
• Work closely with the IT team in completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set 

Azure DeVops

On premises to Azure Migration

Docker, Kubernetes

Terraform CI CD pipeline

9+ Location

Budget – BG, Hyderabad, Remote , Hybrid –

Budget – up to 30 LPA

Job Summary :
We are hiring a passionate Angular Front-End Developer to join our team at the earliest.
- You will be responsible for delivering a streamlined experience for our users.
- You will be a good fit if you like building top-notch codebase using the best practices of Angular.

Know your work :
- Create and deploy the front-end application.
- Optimize for high-performance on both mobile and web.
- A passionate front-end developer who can combine the latest open source technologies to provide the best -visualization reports using modeling tools.
- Writing and deploying clean and documented codes on Angular v2 and above, JavaScript, HTML5, and CSS3.
- Coordinate between graphic designers and HTML developers.
- Optimize application for maximum speed and scalability.

What you need to apply:
- Working experience on HTML5/CSS3/JS/Bootstraps/Angular v2 and above is a must.
- Minimum 2-year work experience in Angular v2 and above.
- Strong knowledge of Angular 8 and Ivy Engine.
- Aware of any Object-Oriented JavaScript Frameworks (Backbone, Ember).
- Working experience of Node.js would be a plus.
- Working experience in any NoSQL database would be a plus.
- Experience in working out with RESTful APIs would be a plus.
- Aware of Firebase APIs.
- Previous experience on messaging queues - Redis/RabbitMQ/Kafka would be plus.

Good to have additional skills :
- Previous experience with elastic search.
- An interest in ML with experience in the same(though totally optional) is highly appreciated.
- Working knowledge of Docker/Ansible.

What you get :
- Amazing workplace and colleagues in the IT corridor of Bangalore.
- Competitive salary at par with the best in the industry.
- Immense exposure to new technologies.

Notice Period: Immediately or within two weeks
Location: Bengaluru/Bangalore, Pune

#angularfrontenddeveloper #SeniorAngularDeveloper #AngularIVYDeveloper #AngularIvy

Desired Candidate Profile

• 5+ years technical writing experience
• Proven ability to build a culture of documentation within a company
• Proven understanding of modern software development concepts; the closer your experience level is to being a software developer, the better
• Ability to organize information into an easy-to-understand hierarchy
• Strong time management and prioritization skills
• Ability to learn new technologies quickly, as well as understand why they’re important to our users
• Ability to collaborate cross-functionally with people in all ranks, teams and disciplines across the company