SALES EXECUTIVE

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Becker Alliance is the leading global dental technology organization originating from US with its branch in Panchkula (India), we are seeking a hardworking, determined, talented individual with the passion to be innovative. This role offers an opportunity for candidates to expand their talents by participating directly in the design, development, deployment and maintenance of customer-facing as well as internal web services. Individual visibility within the team is high, and opportunities for rapid advancement exist. All Becker Alliance developers work directly in a fast-paced, results-oriented environment on products with a rapid time to market but still maintaining quality deployments.

Responsibilities:

   Understanding the server architecture and design pattern

   Developing features to enhance the user experience

   Building reusable code for future use

   Optimizing web pages for maximum speed and scalability

   Utilizing a variety of markup languages to write web pages

   Developing Web services (WEB API) & Windows services

   Developing application development skills utilizing .NET, HTML, JavaScript, Angular

Requirements:

   Must have past experience as full stack developer working on .NET  

   Overall Experience Level: 3 to 8 Years

   Database experience with MS SQL

   Proficiency with HTML, CSS, JavaScript and jQuery

   Understanding of server-side CSS

   Understands Relational Database Management Systems (RDMS)

   Expertise in Entity Framework and LINQ for interaction with database

   Expertise in SQL Stored procedures development.

   AJAX Javascript libraries such as jQuery

Where will you be working?

IT Park Panchkula, Haryana (Near Chandigarh), 5 days a week work from office.

Why work with us?

A mix of Indian & US culture where you could achieve sky high.

Your voice and opinion are important to us.

We operate with honesty, transparency and fairness in all we do.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Good work/life balance - We have strong work ethics towards our customers; at the same time, we also value your life outside of work.

Competitive salary and access to great hardware.

With all this in mind, a career at our company can be an ongoing journey of personal discovery. So, take success into your own hands and bring your curiosity to life as part of our team.

Who are you?

Curiosity and love of self-learning, adopting new technologies

Effective and supreme communication skills.

Collaborative and open-minded exchange ideas among the team members.

Professional and positive attitude.

Work in alignment with company policies and procedures

Job Responsibilities (Daily task performed)-

• Handling end-to-end sales activities.
• Doing cold calling for new leads daily.
• Schedule meetings with clients/architects, Interior Designers and PMC.
• Managing Sales discussions with clients.
• Following up on generated leads.
• Visiting on-site if required and understanding the client's needs.
• Working on Monthly Sales targets.
• Taking Client confirmation on design & quote.
• Keep track of changes done after confirmation given by the client.
• Look after the Site execution with the installation team when required
• Planning, proposing and executing the expansion of sales channels through B2B sales.

Experience: 2 to 4 years- experience in the field of Corporate Office Furniture, and should have good contacts with Corporate Designer and Architects.

• Team building skills
• Ability to relate to Creative people
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Excellent Communication Skills ( in English)
• Below 32 yrs. preferred
• Male Candidates Prefeed

Responsibilities:

- Develop high quality Ruby code for web applications.

- Understanding of core concepts like OOP, design patterns, algorithms and how to run Ruby on a production server.

- Coordinate with the engineering team to accomplish tasks on agile processes.

- Optimize application for maximum speed and compatibility.

- Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.

- Incorporate engineering best practices, methodologies & standards in all deliverables.

- Build customer facing technology products for global customers.

- Work with a performance oriented team driven by ownership and open to experiments.

- Develop a deep understanding of the start-up ecosystem.

Requirement:

- A minimum of 0.6months of experience in software design & development.

- Experience with Ruby & Rails framework.

- Good knowledge on OOPS concepts

- Should have a good understanding of design patterns

- Strong knowledge on Rest API, SOAP, CSV, JSON and XML

- Experience in relational databases and data modeling.

- Experience with designing and rolling out distributed systems at medium scale.

- Experience in agile teams with working knowledge on how work gets from ideation to production.

- Strong focus on clean code and robust design with a focus on reusability and iteration.

- Excellent written and verbal communications skills.

Hiring for Anahad Pharmacy (Division of HelpNow)

About Anahad:

Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni. 

At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by the earliest investors of Uber, SpaceX and some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.    

Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry. 

About this role

We’re seeking a Head of Engineering to work closely with our technical team and engineers to design and scale our product infrastructure and architecture. You will partner with cross-functional stakeholders across engineering, AI, product management, QA, design, operations and sales to lead the technology vision and direction.

This role reports directly to the CEO and will involve working closely with him and the product team to refine and iterate on the product and engineering roadmaps.

Requirements

• 6-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early stage start-up environment.
• Strong expertise in systems architecture and a service based codebase.
• Strong expertise in designing highly available, fault-tolerant, scalable systems.
• Experience building and leading engineering teams that took products from idea to launch (0 to 1), and launch to scale (1 to 10).
• Strong communication and leadership abilities especially in the current remote environment.
• Strong developer who can give the best in their team a run for their money!
• A passion for building impactful products.
• Deep knowledge of backend and frontend technologies such as NodeJS, Java, PHP (Laravel), Postgres/MySQL, ReactJS, Docker, and Kubernetes.
• Experience with mobile development: Android and/or React Native.

Building the Engineering Team and Culture

The power of a good engineering leader is to build out the engineering team and set a start-up’s engineering culture, especially when the organization gets to the size where that middle layer of management is required. A strong head of engineering should therefore be able to determine who will be good leads for the team, hire them, and be able to groom that skill set over time.

Product Planning

Not only the ability to execute, but the leader’s role prior to development is also critical to the product-planning phase. While product management/marketing will provide insight into the features, market size, pricing etc. the engineering leadership needs to provide feedback into the resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader brings sanity to this process with a unified view of broader objectives.

Execution

Ultimately, the output of any engineering organization is the product. A well-functioning organization will not only build a high-quality product, but also hit pre-determined dates and accurately forecast updates to the timeline as it changes. One has to have a command of the software development process, and ensure the correct process is in place and followed.

Handling Chaos

When a product launch goes right and catches the world on fire, the feedback from the market can be overwhelming. Even with marginal success, engineering will be inundated with customer escalations, feature requests etc. All of this must be addressed while continuing to drive the product forward. A hallmark of a strong engineering leader is to maintain composure while navigating this chaos.

Why you’ll LOVE this job

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs. We can promise:

• You will be a part of founding team and work closely with the founders on the vision 
• We care about you. We offer competitive health insurance for employees. 
• Our co-workers are a close-knit, intelligent, and motivated team.

Compensation

Commensurate with experience (Cash + Bonus + Equity).

• 3+ years of extensive experience in developing the Single Page Application with Web responsive design for mobile and web using Angularjs or Nodejs / React JS, HTML 5, CSS 3 and Bootstrap.
• Thorough understanding of React.js and its core principles.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience with common front-end development tools such as Babel, Webpack, NPM, yarn, etc.
• Node JS & software engineering experience
• Familiarity with newer specifications of EcmaScript (ES6)
• Knowledge of AWS services like Lambda, RDS and Dynamo
• Understanding of non-relational databases such as CouchDB and MongoDB
• Working experience with MySQL