Key Responsibilities:
- Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
- Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
- Work with Business Units to perform value analysis (ROI) for the processes
- Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
- Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
- Identify and document best practices for ongoing RPA adoption
- Facilitate sessions with stakeholders to drive out requirements
- Consider change management implications for implementation of new RPA processes
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
- Document and diagram the existing environment and data-flows
- Gather non-functional requirements such as security, capacity performance and availability
- Act as a liaison between business and technical resources
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and business analysis requirements
- Conduct Process diagnostics & opportunity identification
- Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
- Help design, document and maintain system processes
- Creating Business Case and ROI which can be submitted for review and approvals
Qualifications
Essential Knowledge and Skills:
- Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
- Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
- Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
- Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
- Understand the needs of and support a company with global operations
- Ability to translate requirements into processes and controls
- Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
- Flexible and dynamic personality
- Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
- Experience of working on major projects
- Experience/knowledge of a range of technical platforms and solutions
- Work with individuals to understand and build detailed process maps and business requirements documents
- Ability to rapidly grasp processes and identify potential RPA solutions
- Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
- Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
- 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
- A team player that is willing to learn and adapt in a high pace delivery environment
- Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields
Desirable Knowledge and Skills:
- Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
- Experience in analyzing data to draw business-relevant conclusions
- Experience writing simple SQL queries for data analysis
Subodh Popalwar
Software Engineer, Memorres
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About us: www.devcare.com
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say, about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
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Cab: Pick and Drop Available
Dinner will provide in the company
Benefits
EPF
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Job Title: Telecalling Executive
Work from Office - Vaishali Nagar, Jaipur
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Functional Area: Telecalling, Client Communication, Lead
Employment Type: Full Time, Permanent
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Experience: 3 Months - 12 Months
Education: Graduation or relevant
About Company
Name: Techiegigs
Website: https://techiegigs.com/
Sector: Education
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Software Engineer, Memorres