Axienttech
http://www.axienttech.comAbout
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Key Responsibilities:
- Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
- Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
- Work with Business Units to perform value analysis (ROI) for the processes
- Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
- Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
- Identify and document best practices for ongoing RPA adoption
- Facilitate sessions with stakeholders to drive out requirements
- Consider change management implications for implementation of new RPA processes
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
- Document and diagram the existing environment and data-flows
- Gather non-functional requirements such as security, capacity performance and availability
- Act as a liaison between business and technical resources
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and business analysis requirements
- Conduct Process diagnostics & opportunity identification
- Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
- Help design, document and maintain system processes
- Creating Business Case and ROI which can be submitted for review and approvals
Qualifications
Essential Knowledge and Skills:
- Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
- Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
- Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
- Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
- Understand the needs of and support a company with global operations
- Ability to translate requirements into processes and controls
- Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
- Flexible and dynamic personality
- Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
- Experience of working on major projects
- Experience/knowledge of a range of technical platforms and solutions
- Work with individuals to understand and build detailed process maps and business requirements documents
- Ability to rapidly grasp processes and identify potential RPA solutions
- Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
- Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
- 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
- A team player that is willing to learn and adapt in a high pace delivery environment
- Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields
Desirable Knowledge and Skills:
- Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
- Experience in analyzing data to draw business-relevant conclusions
- Experience writing simple SQL queries for data analysis
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MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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