Customer Experience Executive (Retail Store Sales)
Location: Bandra & Prabha Devi, Mumbai
Job Description
• Providing customers information on the retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and giftwrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store
Skill & Qualifications:
•Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask
Reporting Manager: Store Manager
Shubham Vishwakarma
Full Stack Developer - Averlon
About Burgundy Hospitality pvt ltd
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About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 2+ years of full-time experience in Customer Success / Key Account
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic customers and managing stakeholders across regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
PythonWhat We’re Looking For:
- Strong experience in Python (4+ years).
- Hands-on experience with any database (SQL or NoSQL).
- Experience with frameworks like Flask, FastAPI, or Django.
- Knowledge of ORMs, API development, and unit testing.
- Familiarity with Git and Agile methodologies.
- Familiarity with the Kafka tool (Added Advantage)
iOS App Development
Swift
Objective C- Having good knowledge of iOS SDK & interface builders
- Proficient in Objective C, iOS, X-Code etc.
- Continuously updating the expertise on latest releases of iOS products
- Should have developed at least 5 applications as per Apple standards
- Experience with Database in Mobile Apps like SQlite & Core Data.
- Experience in integrating Webservices like SOAP, REST and POST with Mobile App.
- Experience with Google Map & GPS Integration
- Hands on experience of Xcode, Objective C, JSON & Sqlite on iOS platfor
- Develop Native& Hybrid mobile applications
- Implementing Mobile Payments, Mobile Shopping & Security
Android Development
Kotlin
JavaWe are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.
Welcome aboard if:
- You have done Android development with Kotlin and some state management frameworks for at least 1 year
- You push the code to Git before you leave the office
- You take pride in building the features and take end-to-end ownership
- You love Agile and believe in writing more than enough tests, code reviews, and iterative development
About the Role
You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.
Enterprise Sales Manager Responsibilities:
- Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
- Conduct market research to find trendsetter ideas and identify new markets and customer needs
- Promote the company’s products/services addressing or predicting clients’ objectives
- Locate new leads and arrange business development meetings with prospective clients
- Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
- Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
- Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
- Build and maintain long-term relationships with existing and new customers
- Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines
Requirements:
- 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
- Proven sales track record with references
- Strong market knowledge of enterprise SaaS and technology
- Strong Interpersonal skills (outgoing and personable)
- Excellent communication and negotiation skills (verbal, written & presentation)
- Excellent organization, prioritization and time management skills.
- MBA, BSc/BA in business administration, sales or relevant fields
Objective C
Position open for Sales professional who has experience in sales and business development for Set Top Boxes /OTT services/IPTV for Cable TV Operators, Broadcasters and Content Aggregators. Person should take of full responsibility of entire Cycle of Sales in organisation and report to CEO.
• He/She must be able to handle team from different location and also work as a sole player in sales department. • Making Sales presentations, collateral and other marketing materials to maximize sales acquisition effectiveness and conversation rate of qualified leads to become customers. • Generate sales pipeline, qualifying opportunities, and accurately forecast pipeline via all channels that convert into new customer acquisitions including trade shows, email, social media, website, and direct mail. • Maintain quality service by establishing and enforcing organization standards, to be a perfect representation of organisation • Business case creation and presentation to CXO organization within organisation. • Contribute to team’s effort by accomplishing related results as needed. • Maintain knowledge and awareness of competitors' products, pricing, discount structures and overall strengths and weaknesses • Generate business opportunities and manage the sales process through to closure of the sale and meet the quarterly sales goals. • Work on Client meeting / solution pitch / RFP response / RFI response / presentation / proposal writing. • Brainstorm new and creative growth strategies and conducts research on the clients, market, vendor competition, possible tie-ups and go-to-market strategies Business
Skills Required: • Good communication Skills, Lead generation and case qualification, nurture sale and effective closing Skills; • Motivation for Sales, Prospecting Skills, Sales Planning, address and/or create Customer Needs and sell related products, • Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism.
Industry: Broadcast Media
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon