Lead - Quality Analyst
About us :
ImpactGuru.com was incubated at Harvard Innovation Lab, USA in 2014. We at ImpactGuru strive to empower people and help them raise funds for their causes. Whether it’s for patients facing medical emergencies such as Covid-19, cancer, organ transplants, or for nonprofits fundraising for their programs, or for individuals raising money to fund animal causes, education expenses, or any other cause that they are passionate about, we have got you covered.
In the last 7 years, ImpactGuru has been providing fundraising assistance. We along with our global partners have been successful in mobilizing over Rs 1,500 crores / $200mm and have touched more than 1 crore / 10mm lives.
Website - link : https://www.impactguru.com/about-us">https://www.impactguru.com/about-us
Job Description :
- Review and analyze system specifications
- Design/Execute test cases (manual or automated) and analyze results, cross-browser / cross-device
- Test REST APIs using Postman, automation scripts
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Manage bug and support queues for internal customers
- Help troubleshoot issues with strong analytical and problem-solving skills
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle.
Requirements :
- Proven work experience in software quality assurance
- Proven experience as an automated QA tester is a plus
- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
- QA experience in Android / iOS apps
- Experience testing API/REST services
- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
- Familiarity with Agile frameworks and regression testing
- Knowledge of using NoSQL/SQL, JMeter, Selenium
- Experience working in an Agile/Scrum development process
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
- Experience with performance and/or security testing is a plus
- Excellent communication skills
- Analytical mind and problem-solving aptitude
- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred
Perquisites & Benefits :
- Opportunity to be part of a diverse working environment, valuable social sector work experience
- Mentorship on career development and progress
- Fun, casual, relaxed, and flexible work environment
- Fun Zone & Music
- Flexible 9 hours shift between 9.00 am to 8.00 pm
Location: Andheri, Mumbai
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We would love to hear from you if :
- You have 2+ years of experience as a Python engineer at a SaaS or technology company
- You have hands-on experience with various Python technology such as Flask, FastAPI, and the latest python frameworks
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Why Tartan?
- Brand new Macbook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
- Minimum of 1 year experience in Call center / freshers can also apply
- 12th or any degree
- Languages : Tamil, Malayalam , Basic English
We're looking for candidates with experience with IT services sales only for this role. The candidate will be responsible for generating IT (Information Technology) sales and business, developing relationships with new clients, making sales visits and presentations, maintaining advanced knowledge of services, and establishing and meeting sales goals. The official designation would be Customer Success Executive.
Job Responsibilities
- Assist the sales team in lead generation and prospecting by using various online and offline tools and methods like cold calling, emails, events etc.
- Identify potential clients and establish relationships to understand their needs and requirements.
- Schedule appointments and demos for the sales team with qualified prospects.
- Provide excellent customer service by responding promptly to inquiries and concerns.
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- Remain in tune with trends in consumption to ensure that our offerings remain relevant.
Mandatory Skills:
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- MBA in marketing, business administration, or similar.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Should be good with decision-making and problem-solving skills
- Strong organizational and time-management skills.
- Ability to generate revenue by identifying pain points and suggesting suitable services.
- Great networking skills.
Benefits:
- Fantastic company culture.
- No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Lots of creative freedom!
- Lots of fun at the workplace.
- Frequent fun activities to make work even more enjoyable :)
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We are looking for a React JS/React-Native developer interested in building performant and pixel-perfect web applications. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
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quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
Experience: 2 to 5 years
Skills: UI Development, Javascript, ES6, Typescript, D3, HTML5, CSS3, Angular js, React js
Notice Period: Immediate/ 15 days