
Lead - Quality Analyst
About us :
ImpactGuru.com was incubated at Harvard Innovation Lab, USA in 2014. We at ImpactGuru strive to empower people and help them raise funds for their causes. Whether it’s for patients facing medical emergencies such as Covid-19, cancer, organ transplants, or for nonprofits fundraising for their programs, or for individuals raising money to fund animal causes, education expenses, or any other cause that they are passionate about, we have got you covered.
In the last 7 years, ImpactGuru has been providing fundraising assistance. We along with our global partners have been successful in mobilizing over Rs 1,500 crores / $200mm and have touched more than 1 crore / 10mm lives.
Website - link : https://www.impactguru.com/about-us">https://www.impactguru.com/about-us
Job Description :
- Review and analyze system specifications
- Design/Execute test cases (manual or automated) and analyze results, cross-browser / cross-device
- Test REST APIs using Postman, automation scripts
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Manage bug and support queues for internal customers
- Help troubleshoot issues with strong analytical and problem-solving skills
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle.
Requirements :
- Proven work experience in software quality assurance
- Proven experience as an automated QA tester is a plus
- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
- QA experience in Android / iOS apps
- Experience testing API/REST services
- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
- Familiarity with Agile frameworks and regression testing
- Knowledge of using NoSQL/SQL, JMeter, Selenium
- Experience working in an Agile/Scrum development process
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
- Experience with performance and/or security testing is a plus
- Excellent communication skills
- Analytical mind and problem-solving aptitude
- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred
Perquisites & Benefits :
- Opportunity to be part of a diverse working environment, valuable social sector work experience
- Mentorship on career development and progress
- Fun, casual, relaxed, and flexible work environment
- Fun Zone & Music
- Flexible 9 hours shift between 9.00 am to 8.00 pm
Location: Andheri, Mumbai

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• Competitive salary and benefits
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If you're passionate about blockchain technology and want to work on cutting-edge projects, this is the role for you!.
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Design and develop smart contracts and decentralized applications (dApps).
Work with Ethereum, Solana, or other blockchain platforms.
Write secure, optimized, and efficient code for blockchain-based applications.
Experience in MLM & Matrix Plan logic.
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Experience in blockchain development.
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Job Description :
- Deliver all reports to clients as per pre-agreed schedule
- Obtain client approvals for ad hoc jobs and ensure proper documentation of the same
- Coordinate all ad hoc activities like Postal Ballot, Annual reports dispatch, dividends & AGM etc.
- Client master updates
- Follow up with clients' dividend bankers for paid / unpaid data
- Client Visit
- Any other task assigned from time to time.
- Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
- Should have experience in cloud computing
- Has an ability to quickly learn and contribute in multiple codebase
- Overcomes roadblocks and requires minimal oversight
- Takes initiatives to fix issues/tech debts before assigned to him/her
- Able to deep dive into codebase and advise QA of possible regression impact
- Communicates tech decisions through design docs and tech talks
- Has delivered projects with end-to-end accountability
- Keeps track of industry trends and introduces right tech/tools for a given job
- Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
● Mentor and lead a team of SDETs and QAs across multiple business units
● Lead programmatic best practices by example, be a hands on programmer and
should be able to actively participate in technical discussions
● Bringing industry best practices in QA processes
● Define and monitor quality assurance metrics for continuous quality & process
improvements across multiple engineering tracks
● Manage the automation projects and ensure their success
● Communicating clearly and openly with internal and external stakeholders
regarding progress, roadblocks, and timelines
● Hiring and training of team members
Our Requirements
● BTech/MTech in Computer Science or equivalent
● Highly skilled in writing test cases, test scripts and handling corner cases
● Should have worked on developing tools or frameworks to test complex
micro-services, client applications, systems at scale.
● Expert level knowledge in one or more programming languages(preferably in
JavaScript/Java)
● Good knowledge on the Infrastructure, CI/CD toolchains and ecosystem
● Excellent knowledge of databases and querying language
Qualification: BCA / MCA /Btech.
Good coding and designing skills.
Good knowledge of database, SQL Queries, procedures & functions.
Minimum 5 year experience in Software Development.
Good knowledge of cloud concepts and CI/CD.
Ability to ramp up quickly and assimilate technical and functional knowledge of solutions for effective interactions with clients.
Highly self-motivated employee with the ability to work in a challenging, fast-paced, high-growth environment.
Able to help/mentor junior developers in day to day activities.
Ability to review and deliver quality.
Knowledge of unit testing with mock.
Experience working in sprints(Agile)
Experience using TFS/GIT source control.
Pl share resume to lakshmivipparthi9(at)gmail.com
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!









