SEO & Web Content Writer

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

• 6+ years of experience in building web applications using ASP.net, web API, SQL Server, and Testable code.
• C# with Strong in OOPS,
• Hands on experience in React JS or Node JS,
•Experience of architecting and designing web applications and services
• Must have at least 1+ year experience using React or Node JS.
• Passion for building and delivering great software with a strong sense of ownership, while working closely with junior team members.
• Conceptual knowledge of middleware architecture.
• Strong experience with Agile processes.
• Exposure to tools to optimize web application performance-MH
• Understanding and experience of working with Product Management, Design and DevOps teams

• Experience in building applications on .NET Core, is a great plus
• Experience working with CRM Products 

Requirements:

• New account acquisition and achievement of sales targets in the US/European market.

• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.

• Develop deep, robust and qualified sales pipeline.

• Planning and overseeing new marketing initiatives.

• Developing quotes and proposals for clients.

• Contacting potential clients to establish rapport and arrange meetings.

Required Candidate profile:

• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.

• Familiar with the trends and ability create sales opportunities.

• Proficient to work on Tenders and RFP’s.

• Bachelor’s degree in business, marketing, or related field.

• Excellent organizational skills.

• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field

About Us:

Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.

Check us out at www.heymath.com

We plan to work mainly from home in 2022 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.

What we are looking for:

Experience in building and re-engineering cloud based solutions on AWS.

Strong knowledge of Object Oriented Programming(OOPS) and design patterns is a must. Hands-on development on Spring MVC framework.

Experience working on Java 8 or above.

Must have very good knowledge of RDBMS such as MySQL and performance tuning of the same.

Exposure to server-side and client-side caching mechanisms. Ability to debug the applications and provide instant workable solutions.

Experience working on Elastic Search / Kafka / Kubernetes or all is a nice to have.

Looking Data Enginner for our Own organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise 

1. Expertise in Python programming.
2. Proficient in Pandas/Numpy Libraries. 
3. Experience with Django framework and API Development.
4. Proficient in writing complex queries using SQL
5. Hands on experience with Apache Airflow.
6. Experience with source code versioning tools such as GIT, Bitbucket etc.

 Good to have Skills:

1. Create and maintain Optimal Data Pipeline Architecture
2. Experienced in handling large structured data.
3. Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
4. Experience with any cloud platform (GCP is a plus)
5. Experience with JQuery, HTML, Javascript, CSS is a plus.

∙ Computer Science related Bachelor's Degree or equivalent experience 

∙ Min 2 years of experience on GCP / AWS / Azure cloud system ( Overall 5+ years of experience) 

∙ Familiarity with LAMP stack technologies, experience supporting 

∙Must be capable of working on Linux System. 

∙ Familiarity with SQL, Apache, File storage, Load Balancers and Agile methodologies ∙ Knowledge of shell scripts, Linux system administration. 

∙ Strong DNS management and automation background 

∙ Strong scripting (bash, php, perl) skills 

∙ Good understanding of TCP/IP networking and troubleshooting 

∙ Clear communication and documentation of projects and procedures 

∙ Strong problem solving skills 

∙ Demonstrated ability to manage timelines, dependencies, deliverables, milestones and resource allocation and management in projects. 

∙Strong Cloud Architecture experience. 

∙Cloud Security 

∙Added Advantage with knowledge of Microservices/API/ Queue systems 

∙knowledge of cloud computing technologies and current computing trends. ∙Understanding and willingness to embrace CI/CD and automation tooling such as Jenkins and GIT 

Responsibilities: 

∙ Set up technical server infrastructure, providing technical assistance to development teams, monitoring site performance, and troubleshooting issues when they arise.

∙ Set up and maintain a development server environment and a live server environment with a process for testing and deploying changes to live sites. 

∙ Take an active role in designing, implementing and maintaining a scalable and robust enterprise server environment. 

∙ Administer Apache web server, Load balancer and MySQL Server 

∙ Work on System Security and IPTable configuration 

∙ Optimize servers for high traffic, security, and other system issues. ∙ Evaluate and propose new or improved system architecture. 

∙ Document system configuration, processes, and procedures. 

∙ Share responsibility with team members for rotating on-call duties.