Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Java
JavascriptAutomation Test Engineer
(UI Automation, API+UI Automation, UI+API+Mobile Automation)
Experience (4- 9) Yrs
N.P – Immediate - 25 Days
Location- Pan India
Skill Set-
Must Haves :
• Experience with QE for distributed, highly scalable systems
• Good understanding of OOPS concepts and strong programming skills in Java, Groovy or JavaScript
• Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage
• Proficient in writing SQL queries
• Familiarity with process of test automation tool selection & test approach
• Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model
• Integrate test suites into the test management system and custom test harness
• Familiar with implementation of design patterns, modularization, and user libraries for framework creation
• Can mentor team as well as has short learning curve for new technology
• Understands all aspects of Quality Engineering
• Understanding of SOAP and REST principles
• Thorough understanding of microservices architecture
• In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS
• Hands-on experience working with Postman or similar tool
• Hands-on experience in parsing complex JSON & XML and data validation using serialization techniques like POJO classes or similar
• Hands-on experience in performing Request and Response Schema validation, Response codes and exceptions
• Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar.
• Experience in defining API E2E testing strategy, designing and development of API automation framework
• Working experience on build tools Maven / Gradle, Git etc.
• Experience in creating test pipeline – CI/CD Preferred: (Mostly for people being hired at the Senior Associate Career Stage)
• Possess domain knowledge to identify issues across those domains, understand their impact, and drive resolution [(familiar / expert in domains like retail banking, automobile, insurance, betting, food-markets, hotel industry, healthcare)
• Used /Exposure to automation tool for automating mobile applications
• Expertise in creating test automation frameworks, implementing and maintaining them on a project Experience in the modern agile practices such as BDD/Cucumber , Devops
• Knowledge and experience in service virtualization and tools like CA Lisa
• Hands-on knowledge of setting up PACT Broker and writing PACT tests is desirable
• Experience in test management tools like Xray & Zephyr and integration of test framework with these tools
• Understanding of commonly used software design patterns like Builder, Factory, Singleton and Façade. Test Management: Must Haves
• Able to estimate for low and medium complexity applications and have used at least one of the estimation techniques.
• Able to handle/oversight a small team ranging from 2 -5 people and can guide them during the complete SDLC cycle starting from test case creation till test closure activities
• Well-versed with the most of the activities in defect management process, can define/enhance the defect documentation and TAR lifecycle process independently
• Have expertise to enforce/adhere defect or other processes in the team
Python
Django
Flask
Amazon Web Services (AWS)We are a tech venture which provides Product Engineering, QA Automation, Infrastructure, Data, and Market Research services.
Technical Proficiency :
Must have :
-
Strong development experience in Python in the environment of Unix/Linux/Ubuntu
-
Strong practical knowledge of Python and its libraries.
-
Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
-
Good knowledge of CI/CD and DevOps practices
-
Good Experience of Python with Django/ Scrapy/ Flask frameworks.
-
Good Experience in Jupyter/ Docker/ Elastic Search, etc.
-
Solid understanding of software development principles and best practices.
-
Strong analytical thinking and problem-solving skills.
-
Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.
Good to have : -
Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
-
Preferred if had an OpenEdx platform experience or any LMS platform.
Go Programming (Golang)
Angular (2+)
AngularJS (1.x)
React.js
PostgreSQL· Minimum 4+ years of experience as a Fullstack Developer with expertise in Angular, React, and Golang.
· Strong knowledge and hands-on experience in database technologies such as PostgreSQL, Redis, and Cassandra.
· Proficiency in front-end development using Angular and React frameworks.
· Solid understanding of server-side development using Golang and building RESTful APIs.
· Experience with database design, optimization, and query optimization techniques.
· Familiarity with version control systems (e.g., Git), issue tracking tools, and agile methodologies.
· Strong problem-solving and analytical skills.
· Excellent communication and collaboration abilities.
Ability to work effectively in a fast-paced, dynamic environment and meet project
Adobe IllustratorArtium Academy is India’s leading online music education platform that makes learning fun yet result-oriented using modern performance-driven methods, and accessible to people of all ages. Artium offers 1:1 personalized music learning to Indians across the globe, across both Vocals and Instruments. Artium is building the gold standard for music education, with the performance-based music curriculum designed and certified by music maestros such as Sonu Nigam, Shubha Mudgal, K S Chitra, Aruna Sairam, Ananth Vaidyanathan, Luis Banks, Raju Singh etc. We are backed by leading Venture Capitalists like Chiratae, and Anicut Capital and esteemed angels like Varun Alagh, Co-founder & CEO, Mamaearth, Mohit Gupta, Co-founder, and Zomato, to name a few.
What impact can you make…
We are looking for a Visual Designer who will work on Online and Offline marketing projects, all aimed at supporting marketing campaigns and offering users compelling and engaging visual experiences across touch points. You'll craft elegant visual solutions to solve abstract problems and work with marketing, content and product teams.
You may be a good candidate for this role if…
• You have 2+ years’ experience working on visual or graphic design projects for a consumer brand, in a fast paced high growth environment. You have a strong portfolio of work to showcase.
• You design creatives that are innovative and eye-catching, but at the same time, in line with the brand personality and visual guidelines.
• You are adept at designing marketing and promotional materials including digital ad creatives, emailers, social media creatives, newsletters, banners, posters and illustrations maintaining high productivity, quality standards and meeting turnaround time targets.
• You have an understanding of the basic principles of visual design and proficiency in Adobe creative suite (Photoshop & Illustrator). You will have an added advantage if you are comfortable with Canva and InDesign.
• You exhibit an ability to follow creative lead as expected, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
• You are a continuous learner, creative, analytical and comfortable coordinating with stakeholders working on the same projects.
What you get to work with…
• A diverse team with decades of experience in running music businesses and building digital-first products, both as entrepreneurs and operators. The leadership team comes from world-class companies like American Express, KKR, Amazon, Honeywell, Universal Music and OpenText to name a few.
• Opportunity to board a rocketship that is redefining the Indian music curriculum. We are building the gold standard of music education.
• A uniquely awesome team culture that rewards creative problem-solving, decision making, and experimentation.
• Opportunity to be a part of Artium’s 1 to many journey and build the Social and Content marketing functions ground up.
What We Offer You
• Hike on your Current CTC + Performance-Based Stock Options
• Become a part of the Pilot Batch and cherish the opportunity of witnessing and even contributing to the setting up of the systems & processes.
• Make consistent, significant opportunistic contributions, and be privileged to grow with the company at a rampant speed
• With a flat hierarchy, enjoy the liberty of working directly under the guidance of stellar leaders.
.NET
C#Net Engineer:
Job Descriptions: Senior .NET Cloud (Azure) Practitioner
Job Description Experience: 8-12 years (approx.)
Notice period : 15-20 days max.
Location :Chennai(1st preference),Bangalore and Hyderabad
Mandatory Skills
· Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#);
· Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
· Good working knowledge on Azure Functions, Docker, and containers
· Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
· Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
· Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
· Good knowledge of Object Oriented programming, including Design Patterns
- Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
· Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
· Solid analytical, problem-solving and troubleshooting skills
Desirable Skills:
· Certified Azure Solution Architect Expert
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o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-104-exam-preparation-microsoft-azure-administrator-1-1332%2F&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=U%2Fusuw7eB2%2BOcqrLLaFhFLUiPXKxsOFiMogcbeXk83o%3D&reserved=0" target="_blank">Microsoft Certified: Azure Administrator – Associate Exam AZ-104
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-204-exam-preparation-developing-solutions-for-microsoft-azure-1208%2F&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8NS7FvcbCzFhLiXHXvBVqSyC3e3ffjDNYH95UiQh1eY%3D&reserved=0" target="_blank">Microsoft Certified: Azure Developer – Associate Exam AZ-204
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23devops-engineer&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c69xXIJIf480QdSEQ8VuIpQZIK2YSm4iI2D6arpWKCU%3D&reserved=0" target="_blank">Microsoft Certified: DevOps Engineer Expert (AZ-400)
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23solutions-architect&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gnCQGt%2Bnu9MJNaLRde%2FuEve0K8V8EJpVmjAUTrJKSDE%3D&reserved=0" target="_blank">Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
· Good understanding of software architecture, scalability, resilience, performance;
· Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar
Roles & Responsibilities
· Defining best practices & standards for usage of libraries, frameworks and other tools being used;
· Architecture, design, and implementation of software from development, delivery, and releases.
· Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
· Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
· Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
· Should be able to work in an agile, dynamic team environment;
4+yrs of experience
Very Good Communication
Recruitment Management
Coordination Activities
Good Presentation skills
Event Management
Admin Activities
Overall HR function
● The individual will be responsible for developing manual test scripts.
● Responsible for executing automated and manual test cases.
● Responsible for tracking and logging defects during execution.
● Generate reports such as defect analysis report, project status report, etc.
● Should be able to understand customer/end user's requirements and should own the issue till
closure.
● Actively participate in requirement analysis and test design.
● Work with product team/designer on front end side UI design.
● Identify opportunities for continuous improvement.
● Provide proactive advice and feedback throughout the software testing lifecycle for prevention
and early correction of quality problem.
● Demonstrate relationship building and teamwork skills within all levels of the organization in a
collaborative effort
● Must be adaptable in a changing environment and be effective in many different business
settings.
Required skills
● 2 - 5 years' experience testing Web and Mobile Applications (either manual or automated)
● Good knowledge in Web/REST API testing
● Experience working on Agile based projects
● Good experience in writing clear and thorough test plans and test cases
● Good understanding of Software testing lifecycle
● Should have expertise in various test development and design methodologies
● A high standard of written and verbal English Desirable skills
● Working knowledge on REST API.
● Understanding of web and Mobile app design standards.
Nice-to-have
● 1+ year(s) experience writing automated test scripts (not record/replay)
● Experience in the design of great user experiences
● Knowledge of Postman or similar for WebAPI testing
● Robotic process automation (RPA) tool experience using UIPATH/Automation Anywhere/Blue
Prism
JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon