Real Estate Sales Manager

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Overview

We are looking for a Senior Analyst who has led teams and managed system operations.

Key Responsibilities

1. Lead and mentor a team of analysts to drive high-quality execution.
2. Design, write, and optimize SQL queries to derive actionable insights.
3. Manage, monitor, and enhance Payment Governance Systems for accuracy and efficiency.
4. Work cross-functionally with Finance, Tech, and Operations teams to maintain data integrity.
5. Build and automate dashboards/reports to track key metrics and system performance.
6. Identify anomalies and lead root cause analysis for payment-related issues.
7. Define and document processes, SOPs, and governance protocols.
8. Ensure compliance with internal control frameworks and audit readiness.

Requirements

We require candidates with the following qualifications:

1. 3–5 years of experience in analytics, data systems, or operations.
2. Proven track record of leading small to mid-size teams.
3. Strong command over SQL and data querying techniques.
4. Experience with payment systems, reconciliation, or financial data platforms.
5. Analytical mindset with problem-solving abilities.
6. Ability to work in a fast-paced, cross-functional environment.
7. Excellent communication and stakeholder management skills.

We are seeking an experienced Senior Golang Developer to join our dynamic engineering team at our Hyderabad office (Hybrid option available).

What You'll Do:

• Collaborate with a team of engineers to design, develop, and support web and mobile applications using Golang.
• Work in a fast-paced agile environment, delivering high-quality solutions focused on continuous innovation.
• Tackle complex technical challenges with creativity and out-of-the-box thinking.
• Take ownership of critical components and gradually assume responsibility for significant portions of the product.
• Develop robust, scalable, and performant backend systems using Golang.
• Contribute to all phases of the development lifecycle, including design, coding, testing, and deployment.
• Build and maintain SQL and NoSQL databases to support application functionality.
• Document your work and collaborate effectively with cross-functional teams, including QA, engineering, and business units.
• Work with global teams to architect solutions, provide estimates, reduce complexity, and deliver a world-class platform.

Who Should Apply:

• 5+ years of experience in backend development with a strong focus on Golang.
• Proficient in building and deploying RESTful APIs and microservices.
• Experience with SQL and NoSQL databases (e.g., MySQL, MongoDB).
• Familiarity with cloud platforms such as AWS and strong Linux skills.
• Hands-on experience with containerization and orchestration tools like Docker and Kubernetes.
• Knowledge of system design principles, scalability, and high availability.
• Exposure to frontend technologies like React or mobile development is a plus.
• Experience working in an Agile/Scrum environment.

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.

What We Are Looking For :

We are looking for a receptionist to be responsible for greeting clients, and visitors to our office and handling a variety of administrative tasks; including answering phones, receiving visitors, preparing meeting and training rooms, making travel plans, event coordination, vendor management etc.

Role &  Job Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Maintains security by following procedures, monitoring the logbook and issuing visitor badges
• Assisting with a variety of administrative tasks including copying, faxing, stay booking, food ordering, stationary and making travel plans. 
• Preparing meeting and training rooms.
• Performing ad-hoc administrative duties.

CITRIOT – Job Description for Tech Lead

Responsibilities:

• Determining project requirements and developing work schedules for the team that will be working in a hybrid environment (remote-in person).
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members and managing time effectively to ensure projects are completed to standard in a time-constrained environment of our startup Citriot.
• Identifying risks and forming contingency plans as soon as possible. Be able to update work schedules and performing troubleshooting as required. Example: coming up with an alternative hardware platform or a software tech stack very quickly if one fails or is unable to deliver results, and ensuring that the team is capable of delivering the results.
• Analyzing existing operations and being a mentor towards the interns. Being empathetic towards the employees and resonating well with their level of knowledge and skills; while at the same time encouraging them to achieve more.
• Keeping up-to-date with industry trends and developments (very important).
• Being transparent with the team about challenges, failures, and successes.
• Writing progress reports and delivering presentations to the relevant stakeholders (not required very often, but an important responsibility).

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field (preferably CS or ECE). The candidate we’re looking for should have a research mindset and can complete projects in strict “startup-friendly” deadlines.
• Experience with Scrum/agile development methodologies.
• 2-5 years experience as a software engineer, firmware engineer or a hardware engineer in lead positions who is familiar with the following software/tools:
  • Experience & expertise in one or more programming languages: Python, JavaScript and C++
  • Experience programming microcontrollers in Embedded C or MicroPython
  • Experience with two or more of the following prototyping environments: Arduino (boards and IDE), Raspberry Pi (headless setup, GPIO programming), Nvidia Jetson/TX1/TX2 boards with setup
  • Strong conceptual knowledge on networking topologies, communication technologies and interfacing protocols (SPI, I2C, CAN, etc.)
  • Have worked on a PCB design project at least once in their career/university
  • Have experience programming embedded boards from either Microchip or STM32 (let us know if you have experience with any others as well)
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.

If you are interested in the role, we request you to kindly attach a pdf/word file along with your resume(and/or cover letter) mentioning how well you would fit in our company based on the above points.

• Looking for a highly capable Node.js developer to optimize our web-based application performance.
• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Designing customer-facing UI and back-end services for various business processes.
• Qualification: Bachelor's degree in computer science, information science, or similar.
• Should have 4 years' experience as a node js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Salary is negotiable for right fit.