Social Media Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible

Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build a high-performance sales team to ensure customer satisfaction

Responsibilities

• Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines
• International Sales (Inbound / Outbound)
• Solution Sales
• Business Consulting & Account Management
• Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities.
• Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
• Quarterly/Annual revenue goal setting and resource planning to achieve them.
• Gathering requirements to understand the needs of clients, and their problem statements.
• Demonstrating solutions to stakeholders and getting closure by negotiating on price.
• Key Account Management for bigger revenue and becoming strategic partners
• Create effective strategies to target new markets after researching and analyzing competitor behavior, change in the market, etc.
• Work with the marketing team to increase engagement in target demographics
• Handle customer relations issues, enabling quick resolution and client satisfaction
• Managing and defining Outbound lead channels which includes data research on targeted companies, campaign management, and follow-up management.
• Attend networking events, community events, and hearings to generate leads
• Upsell additional products as the need arise

Desired Skill

• Knowledge of legalities and compliances in staff augmentation in the IT industry
• Proven ability to influence cross-functional teams
• Good communication skills

Only Local Candidates

Candidates should be from Edutech Companies/ Fintech Company/ Real Estate

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• To understand comprehensive knowledge of products and services offered by the company.
• Setting a sales target and developing a marketing strategy for the same.
• Calling existing and potential customers to update them about the recent launches.
• Updating the database with all the customer’s information.
• Ensuring that customers are satisfied by the services offered to them.
• Using a sales script to handle the customers efficiently.
• Building strong relationships with old, existing and potential customers.
• Taking and processing customers’ orders in a professional manner.
• Creating monthly sales reports and presenting them to the Business development Executive
• Adhering to all the company’s rules and regulations.

React.JS JD:

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

Meeting with the development team to discuss user interface ideas and applications.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Writing application interface codes using JavaScript following react.js workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

React.js Developer Requirements:

Bachelor’s degree in computer science, information technology, or a similar field.

Previous experience working as a react.js developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Excellent troubleshooting skills.

Good project management skills.

Position: React JS Developer

Location: Chennai/Bangalore

Experience: 3-5 Years

Job Responsibilities:

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Building reusable code and libraries for future use
• Collaborating with other team members.
• Supporting software deployment and provide post production support (as and when needed)
• Documenting application changes and developing updates.

Required Skills:

• 3-5 years of experience developing and implementing software applications.
• Previous experience working as a React.js Developer.
• Knowledge in e-Commerce domain will be a plus.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with REST API's 
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Knowledge of modern authorization mechanisms, such as JSON Web Token. 
• Experience with user interface design.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with browser-based debugging and performance testing software.
• Proficient understanding of code versioning tools, such as Git, Github.
• Excellent troubleshooting skills.

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

We are hiring for the position "Intern-Inside Sales" in our organization. We need someone who is young and enthusiastic, creative and think out of box, ready to work in start-up culture and should have passion to build efficiency into the system.

The "Inside Sales Intern" would be part of the B2C function and work as a Sales Support Executive. He/she would drive the new customer acquisition, customer relationship, management, operations & reporting. He/she is responsible for generating new prospects by interacting with existing and prospective customers to garner their interest and convert them into qualified leads.

Key Responsibility Areas:

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Contact the consumers from the given database and promote the product.
• Understand the customer requirement thoroughly and pitch LearnCab product/service accordingly.
• Meet the daily/weekly/monthly and quarterly targets.

Requirement:

• Degree/Master Degree holders in any discipline with good fluency in English.
• Responsible for making Service Calls, Sales Calls (Cold Calling), Lead Generation Activity, etc.
• This internship program is for a period of 3 months.
• If we find the intern is passionate and good during his/her engagement with us in 3 months, they will be absorbed for Inside Sales team as permanent on-roll employee.
• The intern’s overall performance would be gauged over 3 months engagement with us and if we find he/she is moderate/acceptable but not satisfactory, may continue their internship for further 3 months with mutual agreement.
• The intern not meeting the organisational demands would not be absorbed on full-time roll, however will be provided an experience certificate on completion of internship for the respective engaged months with us.
• The engaged intern would be provided stipend and internship certificate at the end of the successful internship program completion with us.
• The intern must use their personal Laptop and Phone for the work (SIM Card would be provided).
• Willing to explore the E-learning space/ EdTech industry.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Demonstrate ability to learn & adapt.
• Willing to join us on immediate basis.

Stipend: Paid Internship

Work timings: Standard Corporate Working hours

Job Location:

Nagarbhavi, Bengaluru (Currently WFH)