Quality Engineer @ Mumbai

• 8+ years of experience in Vertex
• Hands on consulting experience on SAP Indirect Taxes / Taxes on Sales & Purchase
• Must have fundamental knowledge / understanding on Indirect tax regulation and standard within CE, NAM, LATAM
• Must have implementation & support experience on Vertex O series On Demand.
• Mush have knowledge on integration of Vertex with other system like SAP S/4HANA, Ariba, Concur etc
• Experience in Automobile industry preferable.
• Customize Vertex settings to support business-specific tax needs and scenarios.
• Perform regular system checks and updates to maintain tax compliance and accuracy.
• Analyze current tax processes and recommend improvements to enhance efficiency and accuracy.
• Work closely with finance, IT, and compliance teams to ensure smooth integration and operation of tax automation systems
• Strong understanding of SAP modules (e.g., SAP FI, SAP SD, SAP MM, etc.) and their integration with Vertex.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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We are looking for a Business Development Executive with strong sales skills in software products, packages, and IT services to join our growing sales team.

Key Responsibilities

• Handle and convert inbound & outbound leads into confirmed sales.
• Identify potential clients, understand their needs, and recommend suitable software/IT packages.
• Maintain a strong sales pipeline and follow up regularly with prospects.
• Negotiate pricing and terms to close profitable deals.
• Work closely with the technical and marketing teams to ensure client satisfaction.
• Maintain accurate CRM records of leads, opportunities, and conversions.
• Meet and exceed monthly and quarterly sales targets.

About the Role

We are seeking an enthusiastic and motivated Female Tele Sales Executive to join our e-pharmacy team. The role involves engaging with customers over phone calls, promoting healthcare and pharmacy services, assisting with medicine orders, and ensuring excellent customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote pharmacy products, health packages, and e-pharmacy services.
• Handle inbound customer queries related to medicine orders, availability, discounts, and delivery timelines.
• Maintain daily/weekly call logs, sales targets, and conversion records.
• Upsell/cross-sell relevant medicines, wellness products, and diagnostic services.
• Provide accurate information regarding prescriptions, offers, and order status.
• Build and maintain a positive relationship with customers to ensure repeat business.
• Coordinate with the operations and delivery team to resolve customer issues.
• Achieve monthly sales and telecalling targets set by management.

Key Skills & Competencies

• Excellent communication and persuasion skills (Hindi, English, Bengali preferred for Kolkata region).
• Confidence in handling outbound telesales calls.
• Ability to explain healthcare services/products clearly.
• Good computer knowledge (MS Office, CRM tools, order management software).
• Strong customer handling and relationship management skills.

Eligibility Criteria

• Education: Minimum 12th Pass / Graduate (any stream). Pharma background is an added advantage.
• Experience: 0–3 years in telesales / telemarketing / pharmacy sales / BPO voice process. Freshers with good communication skills are welcome.
• Gender Preference: Female candidates.
• Age: 20–35 years preferred.

Job Description

C# .NET developer to work on the design and development of web application that works across all commercial browsers and mobile devices.

The Responsibilities

• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

• Write clean, scalable code using .NET programming languages.

• Coordinate with other software professionals and developers.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Provides information by collecting, analysing, and summarizing development and service issues.

 Benefits

• Strong Design and Development Experience building highly secure and performing web applications, API.
• Opportunity to upgrade as a full stack engineer.
• Flexible to learn new technologies.

At Appleute, we're not just developing software; we're shaping the future of technology by partnering with startups and SMEs to bring groundbreaking ideas to life. From sculpting Minimum Viable Products (MVPs) to scaling full-fledged platforms for millions of users, we engage in projects that challenge the status quo, powered by a blend of innovative technology, visionary founders, and transformative business models. Our work is driven by a passion for creating market-leading products that redefine industries.

Why Join Us?

Global Remote Culture: Embrace the freedom to work from anywhere in the world. Our remote-first approach ensures you have the balance and flexibility to work where you thrive.

Results-Driven Environment: We value outcomes over hours. Focus on making a significant impact, with the flexibility to manage your schedule around what works best for you.

Flat Organizational Structure: Say goodbye to bureaucracy. Our flat hierarchies mean your ideas and contributions are valued and can make a direct impact from day one.

A Team of A-Players: Join an elite team of tech enthusiasts and innovators. Our selective hiring process ensures you're working among the best in the industry, fostering an environment of learning and growth.

Innovative Tech Stack: Dive into cutting-edge technologies and tools. From JavaScript and TypeScript to AWS, Docker, and React/Express, you'll have the opportunity to work on exciting projects using the latest in tech.

You're a perfect fit if you're dedicated to:

Excellence in Code Quality: You understand that great products are built on clean, maintainable code.

Collaborative Problem Solving: You thrive in open discussions and enjoy brainstorming solutions with your team.

Continuous Learning: Your curiosity drives you to stay on top of new technologies and coding practices.

Taking Ownership: You take pride in your work, from concept to deployment, ensuring excellence every step of the way.

Your Impact:

Build Scalable Solutions: Develop software that's ready to grow from thousands to millions of users, focusing on performance and scalability.

Drive Integrations and Deployment: Implement seamless software integrations and efficient deployment strategies to enhance product capabilities.

Enhance Mobile Experience: Craft mobile-optimized applications and features that deliver exceptional user experiences.

Ensure usable Documentation: Hone your skills in improving documentation to be clear and concise that supports your team and project needs.

Technologies You'll Work With:

Frontend and Backend: JavaScript, TypeScript, React/Express, React Native, Node.js

Database Management: MySQL, Postgres and Prisma

Deployment and Version Control: AWS, Docker, Git/Gitlab, NPM

Salary Range - ₹30L – ₹40L

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools