Quality Check Role

Job Title: Manager - Retail Analyst and Communication (Apparel Retail)

Experience: 6-8 years in Retail Business Management Information System

Location: Gurgaon

Salary: Negotiable

Industry: Retail/ Apparel/ Fashion

This role is responsible for managing the end-to-end Retail Business Management Information System (MIS). It involves handling internal communication channels, ensuring adherence to reporting processes and implementing weekly actions based on data insights.

Key Deliverables (Essential functions & Responsibilities of the Job):

·        Own and manage all aspects of the MIS and data systems, including report and dashboard generation.

·        Coordinate with cross-functional teams for data collection, reporting, and timely store projects.

·        Lead monthly, quarterly, and annual target setting for sales and key retail performance metrics.

·        Monitor weekly, monthly, and seasonal performance, and circulate actionable insights and reports to stores and leadership.

·        Deliver weekly retail communications, ensuring clarity on actions required.

·        Support ad hoc data requirements with advanced Excel capabilities.

·        Work with tools like SAP, OneDrive, Tableau, Power BI, etc.

Key Skills Required:

·        Strong multitasking and time management skills.

·        Self-driven, organized, and goal-oriented.

·        Analytical mindset with the ability to convert data into actionable insights.

·        Proficiency in Microsoft Office Suite, particularly Excel; familiarity with data visualization tools preferred.

mail updated resume with current salary-

email: etalenthire[at]gmail[dot]com

satish: 88 O2 74 97 43

website: www.glansolutions.com

Job description

Position Type: In-office (Okhla)

Salary: 3-3.5 LPA

Experience Required: 1-5 yearsPlease do not apply for this position if you face grammar issues in your writing. YMGrad is a fast-paced study abroad consulting firm. The post is for the position of customer support executive. We are looking for people with experience in working with students on their journey to study abroad in countries like the USA, Canada, Germany, and more. You will often find yourself shortlisting universities for students, guiding them on how to improve your profile, and learning more every day along the way. Training is available for candidates who need the same. However, we will still need people without grammar issues in their writing.

Responsibilities

• Inform interested candidates about our services.
• Work closely with students and the consulting team
• Optimize client relationship and improve reviews.

Industry

• Consumer Services

Employment Type

• Full-time

Please note: This job is full-time in office. No hybrid or remote position offered.

We are seeking a talented and creative Motion Graphic and Video Editor with expertise in video editing, motion graphics, and preferably VFX.

The ideal candidate should have a Bachelor’s degree in Motion Graphics or a related field and a strong passion

for creating engaging and visually captivating content.

Key Responsibilities:

Edit and assemble raw video footage into polished final products for social media and campaigns.

Design and create motion graphics for promotional, educational, or commercial projects.

Collaborate with the creative team to develop storyboards, visual concepts, and design elements.

Incorporate animations, transitions, and effects to enhance video presentations.

(Optional) Utilize VFX skills to add special effects and elevate the visual quality of projects.

Manage multiple projects simultaneously while meeting deadlines.

Ensure all content aligns with the brand’s vision and objectives.

Qualifications:

Bachelor’s degree in Motion Graphics, Animation, or a related field.

Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro).

Advanced knowledge of motion graphics tools (e.g., After Effects, Cinema 4D).

Strong understanding of VFX techniques (preferred but not required).

Excellent storytelling skills and creative problem-solving abilities.

Attention to detail and ability to work both independently and within a team

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

Digital marketing executive job duties include:

• Prepare social media marketing strategy and campaign by coming up with content

ideas, planning the budget, and implementing it.

• Utilize various social media channels to promote the company’s products and

services.

• Increase the visibility of the company’s social content by optimizing individual

company pages on social media platforms.

• Utilize the digital marketing aspects of the social media marketing roadmap to

increase website traffic, audience engagement, and revenue.

• To achieve certain goals, you must generate leads, qualify leads, develop

marketing communications, build your brand image, and convert sales leads.

• Taking steps to improve campaigns and other marketing efforts by monitoring

their performance and evaluating their effectiveness.

Requirements for Digital marketing executive

• A graduate degree in marketing or a related field is required.

• 1-3 Years of experience in digital marketing.

• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns,

social media campaigns, and display advertising campaigns.

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization

• Initiate New campaigns across various channels.
• Launch and optimization of PPC Campaigns.
• Overseeing Accounts related to Search platforms as well as inspecting Budgets.
• Providing necessary reports and monitoring KPIs.
• Have the highest possible Return of Investments towards Online Marketing Efforts.  

• Managing Large Keyword list creation.
• Formation of Effective and optimum paid strategies.
• Launching of numerous PPC campaigns Monitoring accounts related to Search engine Platforms (Google AdWords, Bing etc) Rightful Targeting of the required Audiences.
• Timely working on Budgets and Bids towards gaining better Return of Investments (ROIs) Generate attractive and concise advert copies.
• Maintain and Coordinate Partnerships with Vendors and PPC Ad Platforms. Enhance and adapt Modern trends related to SEM and PPC

• Smart & quick learners.
• Min 12th Pass
• Excellent communication skills 
• Proficient in computer operation
• Age between 18-22 years