Quality Assurance Manager

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

EMI Solutions Private Limited

Job Description: Operational Manager

· Oversee end-to-end plant operations.

· Ensure smooth EMI filter manufacturing and all the processes.

· Drive production planning and ensure achievement of daily, weekly, and monthly targets.

· Control and improve process stability by monitoring critical parameters affecting product performance.

·  Manage procurement activities for raw materials, components, and consumables ensuring timely availability.

·  Ensure cost-effective purchasing while maintaining quality and vendor performance standards.

· Control stores operations including inventory management, stock accuracy, and material flow to production.

· Daily reviews for reducing downtime, rejection, process variation, and material delays.

· Lead root cause analysis (RCA) for production, process, and material-related issues.

· Implement CAPA across all operational areas and ensure effective closure.

· Coordinate with engineering and quality teams for process improvement and product compliance.

· Monitor all the KPIs of all the departments.

· Review daily operational reports (production, inventory, procurement) and take corrective actions.

Qualification

· Bachelor’s Degree in Electrical Engineering (Mandatory)

Experience

• Minimum 15 years in electrical / electronic manufacturing industry
• Proven experience in handling Production, Process, Procurement, and Stores

Key Skills

• Production and operations management
• Procurement and vendor management
• Inventory and stores management
• Root cause analysis (8D, 5 Why, Fishbone) and Lean Manufacturing.
• CAPA implementation and Cross functional leadership.

KPIs (Performance Metrics)

1. Overall production achievement and efficiency
2. Reduction in rejection and process variation
3. Inventory accuracy and stock turnover ratio
4. Procurement cost savings and vendor performance
5. Material availability and zero line stoppage due to shortage
6. On-time delivery (OTD) performance
7. Reduction in operational cost per unit
8. CAPA effectiveness and closure rate.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

Desired Candidate Profile

We are looking for experienced Full Stack Web Developers. Web Application developer who possesses a passion for pushing web technologies to the limits and will work with our team of talented engineers to design and build the next generation of our web applications.

Responsibilities

• Design and build scalable, mobile-first web applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills

• BS/MS degree in Computer Science, Engineering or a related subject.
• 3 to 5 years of industry experience as a Full Stack Developer with focus in React.js and Node.js 
• Experience with Express.js and Node.js is a must.
• Experience with third-party libraries and APIs is required.
• Experience using Google Firebase is an asset.
• Experience in UI/UX design is preferred.
• You should also be up to speed on practices like TDD, CI/CD, and pair programming.
• You should be very comfortable working with Agile, Lean and Continuous Delivery practices -- and love it as much as we do.
• Understanding and playing a part in the entire cycle of software consulting and delivery (ideation, project conception, UX, code, testing, deployment, and around again).
• Working knowledge of the general web application landscape, architectures, trends, and emerging technologies.
• Solid understanding of the application development life cycle.

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

• You’re fanatical about customer success and tenacious at driving long-term customer value.
• You have impressive verbal and written communication skills
• You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
• You have tremendous work ethic with a passion for results
• You have an exceptional level of drive and dedication coupled with a positive attitude
• You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

• Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
• Lead regular status meetings with project team, customers, sponsors, and stakeholders
• Have a strong focus on overall customer success and delivering successful customer outcomes
• Scope out project engagements and formalize this scope in a Statement of Work
• Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
• Create documentation to meet customers new ways of working and facilitate change management and training initiatives
• Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
• Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
• Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

• Proven track record of managing programs, projects, deadlines, and scope in SaaS
• Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
• Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
• Exemplary and proactive communication skills (verbal and written)
• Ability to build and maintain lasting customer relationships
• Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
• Ability to work in a fast-paced environment
• Experience with Project Management tools and methodologies
• Strong collaboration and relationship management skills
• Tech oriented and understands market trends, particularly with enterprise software
• Understanding of sales processes and hands on familiarity with salesforce.com
• Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
• Experience at Big Five consulting firm as a senior consultant or manager highly desirable
• Bachelors of Science in Computer Science or in Business preferred
• 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.