Deliverables and Performance Measures:
- Team Leadership:
- Lead, mentor, and grow a high-performing team of QA professionals.
- Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities.
- Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts.
- Quality Assurance Strategy:
- Develop, implement, and maintain comprehensive QA processes and standards.
- Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality.
- Identify and mitigate risks in the testing cycle.
- Client Collaboration:
- Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded.
- Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement.
- Testing Management:
- Oversee the planning, design, and execution of manual and automated test cases.
- Ensure thorough testing of enhancements, bug fixes, and new features.
- Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria.
- Process Improvements:
- Continuously improve workflows and tools to increase efficiency.
- Stay updated on emerging QA technologies and trends.
- Reporting and Documentation:
- Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage).
- Document and communicate test results, defects, and resolutions to stakeholders.
What Will Make You Successful:
- Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM).
- Proficiency in creating and managing QA processes and documentation.
- Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail).
- Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality.
- Life Insurance and Annuities proficiency or similar industry experience.
- Ability to mentor and coach team to develop skill growth, retention, and innovation.
- 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET.
- Insight into nonfunctional testing.
Highly Desirable Experience:
- Firelight/Foresight experience.
- Experience with QA automation tools and automated testing.

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