QA Engineer

Location: Kolkata Work Days: Monday – Saturday Educational Qualification: Graduate in any discipline (Business/Marketing preferred) Compensation: Up To 4LPA (Inclusive of Variable Pay + Incentives) Reporting Team: Reports to Sales Manager / Business Development Head Experience: 6+ months of experience

You Are a Great Fit If You Are:

 A recent graduate or have up to 2 years of experience in B2C inside sales or telesales.

 Fluent in English, confident on the phone, and persuasive in communication.

 Motivated by targets and performance-linked rewards.

 Quick learner, coachable, and enthusiastic about working in a fast-paced startup environment.

 Familiar with CRMs and Excel (or a fast learner)

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Our client is looking for a dynamic & passionate Engineering Director who can lead

the tech-stack and drive teams with great leadership qualities.

Here is the JD for Director Engineering -

Responsibilities:

Completely responsible for product delivery, development process, and engineering

team performance. Provide overall direction to the engineering team.

Create a top-performing engineering team culture with high levels of team engagement

and satisfaction.

Work with the leadership team and product leaders to define engineering roadmaps and

solve business problems.

Drive engineering efforts to deliver releases with high quality and on time.

Communicate cross-functionally, hold your command in technical discussion, and have

strategic influence.

Work with the Talent Acquisition team to hire top talent, manage their performance,

and successfully mentor them to grow professionally.

Minimum Qualifications:

Hands-on technical expertise and management experience.

8+ years of people management experience.

Demonstrated experience to recruit and manage technical teams, including team

performance management.

Must have relevant experience in designing, building, maintaining, and extending large

scale production systems.

Have deep expertise in React.js, Node JS and MongoDB.

Strong software engineering skills and best practices including experience with a

modern agile development and deployment workflow.

Proven leadership skills; courage to challenge with candor, motivate and inspire teams.

Strong interpersonal and communication skills, for both technical and non-technical

audiences.

Bachelor’s Degree in Computer Science, Software Engineering, or related field.

Roles and Responsibilities:

·         Design and implement scalable web applications and platforms using technologies such as Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres

·         Good understanding of web and REST API design patterns

·         Experience with AWS technologies such as EKS, ECS, ECR, Fargate, EC2, Lambda, ALB will be an added advantage

·         Hands-on experience with unit test frameworks like Jest

·         Good working knowledge of JIRA, Confluence, Git

·         Basic knowledge of Kubernetes and Terraform for infrastructure as code

·         Basic knowledge of Docker compose and Docker

·         Strong understanding of microservices architecture and ability to implement components independently

·         Proven track record of problem-solving skills

·         Excellent communication skills

• Collaborate with teams to develop and support the smooth 24x7 operation of our service.
• Create prototypes and proofs-of-concept for iterative development.
• Stay updated with emerging tech cultures and implement them in production systems.
• Develop scalable, long-term strategies to aid the company’s 10X growth.
• Ensure content quality and consistency of the brand.
• Reduce technical debt with quality coding

• BTech degree in computer science or related field.
• 4-10 years of relevant work experience.
• Strong knowledge of any of the databases like MySQL, NoSQL, SQL Server, Oracle, PostgreSQL.
• Experience in Java and web technologies.
• Experience in scripting languages like Python, PHP, etc.
• Hands-on experience with systems that are asynchronous, RESTful and demand concurrency.
• Knowledge of best software engineering practices for all stages of software development life cycle

• Writing well-designed, stable and efficient code
• Building reusable components and libraries for future
• Troubleshooting and debugging to optimize performance
• Providing code documentation and other inputs to technical documents
• Participating in code reviews
• Troubleshooting and bug fixing
• Identifying bottlenecks and improving software efficiency
• Collaborating with the design team on developing micro-services