Site Reliability Engineer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Description:

·  working with databases, spreadsheets, documents, and other information that a company produces to get a picture of what the company is doing and how it's performing

·   You may also link databases to spreadsheets and train employees on new software.

·    Fetching the Data

·    Data Extraction & Data Research

·    Good In Excel
    Data processing (text-to-cloumn, VLOOKUP, HLOOKUP, CountyIf & such other formulas)

Urgent Hiring Senior Manager Internal audit 

Location - Mumbai

Qualifications- CA/ ICWAI/ MBA in Finance.

Key Responsibilities -

• Contribute to the Internal Audit function by identifying risks associated with business objectives and evaluating the controls in place to mitigate those risks in order to improve the effectiveness of risk management, control, and governance processes.
• Conduct audit discussions with business management to identify the root cause to obtain sustainable management action plans.
• Preparation of a concise and informative audit report to effectively communicate the findings.
• Develop a risk-based test plan by selecting appropriate audit approach, test procedures and sampling criteria based on professional judgment and departmentally defined internal audit methodology.
• Perform audit tests and prepare board reports as may be required from time to time.
• Identification of Audit universe, risk assessment of audit entities development of the annual Internal Audit plan.
• Keep abreast on the change in risk environment within / outside the organization.

Desired Candidate - 

• Work experience of 4-5 years in internal audit department in banking/ financial services industry is mandatory.
• Ability to take ownership of the task assigned and work successfully under minimum supervision
• Possess a good eye for detail and ability to work effectively under pressure
• Candidate must be aware about data management via use of MIS, certain software
• Should be well versed in MS Excel & other office suite of products
• Excellent communication skills - verbal, and written (including report writing)

Interested candidates can apply asap.

thanks & regards 

Neetu Dhiman 

Total Experience: 3 to 15 Years

Notice period: Immediate to 30 Days.

Responsibilities:

Implementation of Manufacturing, Costing, Planning Central, Demand Management, Sales and Operation Planning in Oracle ERP.

Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and postproduction support for above applications.

Perform configuration/Application setups.

capturing solution design, configuration, documentation, and post-production support.

Responsible for roll out of all Oracle modules for new State operations.

Training the new users and preparation of user manuals

InVideo is looking for a content associate to take charge of their internal content creation process. The candidate will be responsible for the production of video templates for the InVideo tool that has 5000+ templates currently. 

An ideal candidate should have: 

- An in-depth understanding of global content trends. 

- Strong authority and presence on all social media platforms.

- Understanding of video as a medium and how to communicate using the same

- Excellent command over the English language - verbal and written. 

- 2 to 4 years of experience in content creation on digital and most social domains.

- Experience in working with a medium-size creative team.

The duties of the candidate would be, but not limited to: 

- Conceptualising content for the templates along with creative product and growth leads.

- Curating scripts for templates and social media, in line with the current trends.

- Foreseeing emerging content trends and leveraging them in the platform strategy. 

ensuring that the design team is able to visually convert content into templates.

- Growing & Managing our network of external content providers to ensure quality and in-time delivery of video templates. 

- Working with creative leads to design and build compelling high-quality digital content that can be converted into extraordinary templates.

- Researching and Understanding the digital medium overall and various use cases that dominate the domain.