Site Reliability Engineer

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

Position Summary:

As a QA Engineer at LimeChat, you will play a crucial role in ensuring the quality and performance of our messaging and communication applications. You will primarily focus on manual testing to identify issues, validate product functionality, and provide feedback to our development teams. Additionally, you will be involved in automation testing to enhance efficiency and test coverage.

Key Responsibilities:

• Execute test cases, identify defects, and report issues accurately.
• Collaborate with cross-functional teams to ensure product requirements and user expectations are met.
• Conduct manual testing of LimeChat's messaging applications to verify product functionality and user experience.
• Develop and maintain test plans and test cases for both new features and regression testing.
• Participate in design and implementation reviews to provide input on potential issues.
• Perform exploratory testing to uncover hidden defects and ensure a robust product.
• Automate test cases using testing frameworks and tools.
• Maintain and update automated test scripts as necessary.
• Execute automated test suites to improve test efficiency and coverage.
• Continuously monitor the quality of our applications and participate in the release process.
• Collaborate with developers to isolate and reproduce defects for faster resolution.
• Maintain and document testing processes and procedures for reference.
• Contribute to a culture of continuous improvement in quality assurance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a QA Engineer, with a strong emphasis on manual testing.
• Familiarity with automation testing tools such as Selenium, Appium, or similar.
• Proficiency in writing and executing test cases.
• Strong analytical and problem-solving skills.
• Knowledge of software testing methodologies and best practices.
• Experience with mobile and web application testing.
• Ability to work independently and as part of a team.
• Excellent communication and documentation skills.
• Detail-oriented with a commitment to quality.
• Experience with testing APIs is a plus.

Job Requirements

Minimum Requirements:

To perform this job successfully, the individual must have the following experience:

1. Bachelor’s degree in management information systems, computer science, and/or business, or equivalent work experience.
2. You have experience with developing, maintaining and supporting production applications which have live users using Angular.
3. You have experience with State managment and NgRx (ideally) or any other framework
4. You are NOT a fresh graduate with no production experience
5. You have excellent English speaking skills
6. Strong understanding of the DOM, HTML5, CSS3 and JavaScript
7. 3+ years of in-depth experience with Angular (2/4/8/x)
8. 1+ years of experience with additional web libraries and frameworks. Preferred: NgRx, Rx.js.

Additional Skills Desired

1. Ability to be empathetic and form strong working relations with your team members.
2. Strong understanding of debugging and ability to quickly debug code, find problems and produce fixes.
3. Experience with Responsive Web Design (RWD) patterns
4. Experience with unidirectional data flow patterns (Redux, etc.)
5. Experience with RxJS or other Reactive programming techniques/libraries
6. Experience using ES2015 (ES6) and TypeScript 2.x
7. Indepth experience in using GIT and understanding of GIT workflows Experience in building and maintaining a reusable components library in angular
8. An excellent eye for detail to bring our products designs to life using pixel perfect styling, interactions and animation.
9. Familiarity with agile development practices (a/b testing,unit testing,continuous deployment,continuous integration,scrums) and worked in a product driven environment.
10. Excellent written and verbal communication skills to communicate technical concepts to a wide variety of audience.
11. Proven ability to work with designers and other non-technical and technical team members (wireframes, rapid prototypes, PoC’s, white boarding)

• Take the lead of scrum teams as the Product Owner
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product 
• Define product vision, roadmap, and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories 
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
• Lead the planning product release plans and set the expectation for delivery of new functionalities 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals 
• Research and analyze market, the users, and the roadmap for the product 
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

• Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner. 
• Bachelor’s in Engineering 
• In-depth knowledge of Agile process and principles 
• Outstanding communication, presentation, and leadership skills 
• Excellent organizational and time management skills 
• Sharp analytical and problem-solving skills 
• Creative thinker with a vision 
• Attention to details