QA Engineer

Review Criteria

* Strong Technical Project Manager / Program Manager / Implementation manager profile

* 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

* Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

* Strong communication, stakeholder management, and executive-level reporting capability

* (Company) -B2B SaaS

* Not looking for implementation engineer but someone who handles the implementation projects

Role & Responsibilities

We are seeking a dynamic and detail-oriented Technical Project Manager. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a product or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement.

Project Management & Delivery Oversight:

* Plan and manage multiple concurrent technology projects across multiple teams.

* Collaborate with teams to define project plans, timelines, and resource allocations.

* Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.

* Generate reports and maintain dashboards on project status, risks, and timelines.

* Facilitate daily stand-ups, sprint planning, and retrospectives.

Process Definition & Governance:

* Design and implement processes for Agile delivery, ticket management, and support workflows.

* Conduct audits, spot checks, and process reviews to ensure compliance.

* Identify delivery bottlenecks and drive continuous improvement.

Stakeholder Communication:

* Serve as the bridge between Engineering, QA, Support, and Product teams

* Regularly update leadership on delivery progress, risks, and process gaps

* Simplify technical progress and status for executive-level reporting

Ideal Candidate

* 3+ years of experience in Project Management / program management / Delivery Excellence roles within technology or SaaS organizations.

* Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.

* Hands-on experience in any technical function (QA, development, testing, or project coordination).

* Ability to lead process governance, including documentation, audits, and stakeholder alignment.

* Excellent communication, analytical thinking, and stakeholder management skills.

* Self-driven, highly organized, and outcome-focused.

Desirable Qualifications:

* Certifications such as PMP, CSM, or CMMI-related are a plus.

* Exposure to process maturity models or experience contributing to CMMI audits is preferred.

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Role Overview

We are looking for a Senior Marketing Analytics professional with strong experience in Marketing Mix Modeling (MMM), Attribution Modeling, and ROI analysis. The role involves working closely with marketing and business leadership to deliver actionable insights that optimize marketing spend and drive business growth.

Key Responsibilities

• Analyze large-scale marketing and customer datasets to deliver actionable business insights.
• Build and maintain Marketing Mix Models (MMM) to measure media effectiveness and optimize marketing investments.
• Design and implement attribution models (multi-touch, incrementality, lift analysis) to evaluate campaign performance.
• Perform ROI, CAC, ROAS, and funnel analysis across marketing channels.
• Write complex SQL queries to extract, combine, and analyze data from multiple sources.
• Use Python for statistical analysis, regression modeling, forecasting, and experimentation.
• Develop and publish Tableau dashboards and automated reports for leadership and stakeholders.
• Work with marketing platforms such as Google Analytics (GA4), Adobe Analytics, Salesforce Marketing Cloud, Marketo, or similar tools.
• Collaborate with cross-functional teams to define KPIs, reporting requirements, and analytics roadmaps.
• Present insights and recommendations clearly to senior leadership and non-technical stakeholders.
• Ensure data accuracy, consistency, and documentation of analytics methodologies.

Required Skills & Qualifications

• 8+ years of experience in analytics, with a strong focus on marketing or digital analytics.
• Hands-on expertise in Marketing Mix Modeling (MMM) and Attribution Modeling.
• Strong proficiency in SQL and Python for data analysis.
• Experience with Tableau for dashboarding and automated reporting.
• Working knowledge of Google Analytics / GA4, Adobe Analytics, and marketing automation or CRM tools.
• Strong understanding of data modeling, reporting, and ROI measurement.
• Excellent stakeholder management, communication, and data storytelling skills.
• Ability to work independently in a fast-paced and ambiguous environment.

Good to Have

• Experience with Power BI / Looker / BigQuery
• Exposure to A/B testing, experimentation, or econometric modeling
• Experience working with large marketing datasets and cloud platforms

Role Overview

We are looking for a Senior Marketing Analytics professional with strong experience in Marketing Mix Modeling (MMM), Attribution Modeling, and ROI analysis. The role involves working closely with marketing and business leadership to deliver actionable insights that optimize marketing spend and drive business growth.

Key Responsibilities

• Analyze large-scale marketing and customer datasets to deliver actionable business insights.
• Build and maintain Marketing Mix Models (MMM) to measure media effectiveness and optimize marketing investments.
• Design and implement attribution models (multi-touch, incrementality, lift analysis) to evaluate campaign performance.
• Perform ROI, CAC, ROAS, and funnel analysis across marketing channels.
• Write complex SQL queries to extract, combine, and analyze data from multiple sources.
• Use Python for statistical analysis, regression modeling, forecasting, and experimentation.
• Develop and publish Tableau dashboards and automated reports for leadership and stakeholders.
• Work with marketing platforms such as Google Analytics (GA4), Adobe Analytics, Salesforce Marketing Cloud, Marketo, or similar tools.
• Collaborate with cross-functional teams to define KPIs, reporting requirements, and analytics roadmaps.
• Present insights and recommendations clearly to senior leadership and non-technical stakeholders.
• Ensure data accuracy, consistency, and documentation of analytics methodologies.

Required Skills & Qualifications

• 8+ years of experience in analytics, with a strong focus on marketing or digital analytics.
• Hands-on expertise in Marketing Mix Modeling (MMM) and Attribution Modeling.
• Strong proficiency in SQL and Python for data analysis.
• Experience with Tableau for dashboarding and automated reporting.
• Working knowledge of Google Analytics / GA4, Adobe Analytics, and marketing automation or CRM tools.
• Strong understanding of data modeling, reporting, and ROI measurement.
• Excellent stakeholder management, communication, and data storytelling skills.
• Ability to work independently in a fast-paced and ambiguous environment.

Good to Have

• Experience with Power BI / Looker / BigQuery
• Exposure to A/B testing, experimentation, or econometric modeling
• Experience working with large marketing datasets and cloud platforms

Required experience:

• Minimum 1 year of experience in Web & Backend Development using Python

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
4. Experience in using libraries such as Numpy and Pandas
5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar
6. Hands on experience with RDBMS such as Postgres or MySQL
7. Experience building REST APIs using DRF or Flask
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Roles & Responsibilities

● Generating a pool of prospects by identifying the need for up-skilling depending on the student’s area of interest.

● Helping prospective students with detailed information about the programs offered through phone & creating a strong pipeline.

● Ensure meet daily deliverables & achieve weekly/monthly enrolment target.

• Help them understand the importance of navigating a career.

● Must be a good listener and be trained in matching candidate needs to a future career. 

• Design & build a highly scalable, robust backend architecture for our cloud services
• You will be part of a software development team for developing and enhancing SaaS applications.
• Take responsibility of entire module/feature set and develop, test, debug and maintain the application software throughout the product lifecycle
• Working with the Product Management Team to validate and plan new features
• Working with cross-functional teams to deliver stellar end user experience
• Research new technologies and tools that help in building the next generation of our services
• Test, debug and maintain the application software throughout the product lifecycle

• Must have experience with web development in Java 8+, Spring/J2EE or similar frameworks and technologies. (Mandatory)
• Must have worked on REST API (Mandatory)
• Should be an enthusiast for writing clean, reusable code, willing to learn new things as a self-starter person
• 2+ years of strong relevant experience in developing Object-oriented technologies.
• Strong working experience with any of the following DBs - Postgres / MySQL / Oracle or MSSQL
  

Roles and Responsibilities

• Lead the delivery of high quality, innovative, flexible, cost-optimized and scalable technical solutions that meet business requirements
• Design, Develop, test and maintain software applications with MVC architectures, Micro services and scalable cloud native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross functional team along with client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate into the Evaluation Review of your team member

Desired Candidate Profile

• Experience in building enterprise web application using ReactJS as the frontend framework
• Experience with Redux and React Hooks
• Expert in HTML5, CSS3
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
• Strong knowledge of best practices and modern web design trends is necessary.
• Some experience with modern web-based typography.
• Excel at rapid prototyping and at writing good code.
• Experience with testing/debugging in multiple browsers and platforms.
• Expertise in using Javascript
• Should have worked on REST client and WebSockets
• Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest , Enzyme or any other similar framework.
• Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
• Low-Latency UI, Page optimization, and bundle build+caching
• Problem-solving and debugging skills
• Component-based architecture

Job Summary: --

• Should be fluent in English (Written & Verbal)
• Create high-quality content
• Create and Execute Social Media strategy and roadmap.
• Proficient in handling Social Media platforms (Facebook, Twitter, Instagram, Linkedin, G+, Youtube)
• Interact with Followers daily
• Well versed with various KPIs, Reports.
• Well versed with latest Social Media Tools and Trends
• Must be Creative Thinker, Detail Oriented, Smart & Hardworking

• Responsibilities and Duties: --

• Must be able to manage Multiple Brand's Pages
• Able to build trending content for social media
• Use of Social Media monitoring tools (Hootsuite, Instagram followers, Crowdfire, etc)- Daily, Weekly, and Monthly Reporting
• Goal to increase the number of followers, brand awareness, and website visitors- Should be detailed focused.

Required Experience, Skills, and Qualifications: -
- Handling Social Media platforms, Able to build trending content for social media, Social Media monitoring tools.
Benefits: -
- Fast Growth
- Metro Connectivity (Walking Distance from Noida sec 15 or sec 16 Metro)
- Friendly Culture
- Minimum 1 Year Contract