- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
Data Integration Developer Role
Responsibilities:
§ As a Data Integration Developer/Sr Developer, be hands-on ETL/ELT data pipelines, Snowflake DWH, CI/CD deployment Pipelines and data-readiness(data quality) design, development, implementation and address code or data issues.
§ Experience in designing and implementing modern data pipelines for a variety of data sets which includes internal/external data sources, complex relationships, various data formats and high-volume.
§ Experience and understanding of ETL Job performance techniques, Exception handling,
Query performance tuning/optimizations and data loads meeting the runtime/schedule time SLAs both batch and real-time data uses cases.
§ Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions.
§ Demonstrate strong collaborative experience across regions (APAC,EMEA and NA) to come up with design standards, High level design solutions document, cross training and resource onboarding activities.
§ Good understanding of SDLC process, Governance clearance, Peer Code reviews, Unit Test Results, Code deployments, Code Security Scanning, Confluence Jira/Kanban stories.
§ Strong attention to detail during root cause analysis, SQL query debugging and defect issue resolution by working with multiple business/IT stakeholders.
Educational Qualifications:
BTech in Computer Science or other technical course of study required.
Experience:
§ A minimum of 4-10 years of experience into data integration/orchestration services, service architecture and providing data driven solutions for client requirements
§ Experience on Microsoft Azure cloud and Snowflake SQL, database query/performance tuning.
§ Experience with Qlik Replicate and Compose tools(Change Data Capture) tools is considered a plus
§ Strong Data warehousing Concepts, ETL tools such as Talend Cloud Data Integration tool is must
§ Exposure to the financial domain knowledge is considered a plus.
§ Cloud Managed Services such as source control code Github, MS Azure/Devops is considered a plus.
§ Prior experience with State Street and Charles River Development ( CRD) considered a plus.
§ Experience in tools such as Visio, PowerPoint, Excel.
§ Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus.
§ Strong SQL knowledge and debugging skills is a must.
Java
Spring Boot
Python
Go Programming (Golang)Inflection.io is a venture-backed B2B marketing automation company, enabling to communicate with their customers and prospects from one platform. We're used by leading SaaS companies like Sauce Labs, Sigma Computing, BILL, Mural, and Elastic, many of which pay more than $100K/yr (1 crore rupee).
And,... it’s working! We have world-class stats: our largest deal is over 3 crore, we have a 5 star rating on G2, over 100% NRR, and constantly break sales and customer records. We’ve raised $14M in total since 2021 with $7.6M of fresh funding in 2024, giving us many years of runway.
However, we’re still in startup mode with approximately 30 employees and looking for the next SDE3 to help propel Inflection forward. Do you want to join a fast growing startup that is aiming to build a very large company?
Key Responsibilities:
- Lead the design, development, and deployment of complex software systems and applications.
- Collaborate with engineers and product managers to define and implement innovative solutions
- Provide technical leadership and mentorship to junior engineers, promoting best practices and fostering a culture of continuous improvement.
- Write clean, maintainable and efficient code, ensuring high performance and scalability of the software.
- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to coding standards.
- Troubleshoot and resolve complex technical issues, optimizing system performance and reliability.
- Stay updated with the latest industry trends and technologies, evaluating their potential for adoption in our projects.
- Participate in the full software development lifecycle, from requirements gathering to deployment and monitoring.
Qualifications:
- 5+ years of professional software development experience, with a strong focus on backend development.
- Proficiency in one or more programming languages such as Java, Python, Golang or C#
- Strong understanding of database systems, both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra).
- Hands-on experience with message brokers such as Kafka, RabbitMQ, or Amazon SQS.
- Experience with cloud platforms (AWS or Azure or Google Cloud) and containerization technologies (Docker, Kubernetes).
- Proven track record of designing and implementing scalable, high-performance systems.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment.
.NET
C#.NET Developer - Healthcare
About the Role
We are seeking an experienced .NET Developer with healthcare industry experience to join our team. In this role, you will be responsible for designing, developing, and maintaining healthcare applications using Microsoft .NET technologies.
Key Responsibilities
Develop and maintain healthcare applications using C#, .NET Framework, .NET Core, and ASP.NET
Design and implement database structures for healthcare data using SQL Server
Integrate with healthcare systems and standards (HL7, FHIR, DICOM, etc.)
Ensure HIPAA compliance and data security in all applications
Collaborate with cross-functional teams including product managers, UX designers, and QA engineers
Participate in code reviews and maintain high-quality coding standards
Troubleshoot, debug, and optimize application performance
Stay current with emerging technologies and healthcare IT trends
Requirements
3-5 years of professional experience in .NET development
Proven experience developing healthcare applications
Strong knowledge of C#, ASP.NET, MVC, Web API, and Entity Framework
Experience with SQL Server and database design
Familiarity with healthcare data standards (HL7, FHIR, DICOM)
Understanding of HIPAA compliance requirements
Experience with frontend technologies (HTML5, CSS3, JavaScript, Angular or React)
Knowledge of Azure or AWS cloud services
Bachelor's degree in Computer Science, Information Technology, or related field
Preferred Qualifications
Experience with healthcare EHR/EMR systems
Knowledge of medical terminology and healthcare workflows
Experience with Agile/Scrum methodologies
Certifications in Microsoft technologies or healthcare IT
Experience with DevOps practices and CI/CD pipelines
JavaSpring Boot
LeadershipLead Java Developer (Spring Boot)
Job Type: Full-Time
Location: Bangalore / Hyderabad / Pune / Chennai
Work Mode: Hybrid
Experience: 6+ Years
Key Responsibilities:
Lead the design and development of scalable backend applications using Java (Spring Boot).
Mentor and guide a team of developers to ensure high-quality deliverables.
Take ownership of solution architecture, coding standards, and design patterns.
Develop and manage RESTful APIs and integrate third-party services.
Collaborate with front-end teams, QA, and stakeholders to align technical implementation with business goals.
Oversee deployments in hybrid cloud environments in coordination with DevOps teams.
Conduct code reviews, lead design discussions, and manage agile development processes (Scrum/Kanban).
Monitor application performance and drive improvements proactively.
Troubleshoot and resolve complex software issues across systems and services.
Required Skills:
8+ years of professional experience in Java development, with at least 2 years in a lead role.
Strong hands-on expertise in Spring Boot and microservices architecture.
Working knowledge of Node.js and JavaScript/TypeScript.
Experience with REST APIs, SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB).
Familiar with CI/CD pipelines, Git, and modern DevOps practices.
Proven ability to lead distributed teams and manage deliverables in a remote/hybrid work setup.
Strong communication, leadership, and problem-solving skills.
React.js
Javascript
Redux/FluxAbout Incresco:
At Incresco, we help startups and enterprises to build their MVP and for their digital transformation.
Job Description/ Responsibilities:
We are looking for a frontend developer who is well-versed in React /React Native/Next.js. You will be responsible for architecting and developing a web or mobile application. You will be joining a talented, collaborative team that is very passionate about solving this massive problem.
Below is a list of several skills required to deliver on responsibilities for this role:
- 0-1 years of experience in React /Next.js/ React native development
- Should be able to write reusable, testable, and efficient code. Should be able to design and implement low-latency, high-availability, and high-performance applications. Architect & design technically robust, flexible, and scalable solutions
- You should be able to build pixel-perfect, amazingly smooth UIs across both web and mobile platforms. Experience In building design system is an added advantage
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.
- Rock-solid at working with third-party dependencies and debugging dependency conflicts.
- Good to know GraphQL, AWS Appsync, Firebase, and offline storage
Benefits:
1. Competitive pay.
2. Flexible timing
3. Macbooks
4. Continuous learning and solving real challenges across the globe
Immediate joiners are preferred.
Docker
Kubernetes
Amazon Web Services (AWS)Skills required:
Strong knowledge and experience of cloud infrastructure (AWS, Azure or GCP), systems, network design, and cloud migration projects.
Strong knowledge and understanding of CI/CD processes tools (Jenkins/Azure DevOps) is a must.
Strong knowledge and understanding of Docker & Kubernetes is a must.
Strong knowledge of Python, along with one more language (Shell, Groovy, or Java).
Strong prior experience using automation tools like Ansible, Terraform.
Architect systems, infrastructure & platforms using Cloud Services.
Strong communication skills. Should have demonstrated the ability to collaborate across teams and organizations.
Benefits of working with OpsTree Solutions:
Opportunity to work on the latest cutting edge tools/technologies in DevOps
Knowledge focused work culture
Collaboration with very enthusiastic DevOps experts
High growth trajectory
Opportunity to work with big shots in the IT industry
- Essential Skills and Experience
- Experience in designing and implementing verification environments for complex RTL designs
- Well-versed in the use of hardware verification languages e.g. SystemVerilog or Specman e
- Verification methodologies such as UVM
- Understanding of end-to-end verification processes, from test plan creation through to verification closure
- Ability to quickly understand and apply complex specification detail
- Understanding of the fundamentals of computer architecture, with an emphasis on pipelining, exception handling, memory systems
- Practical experience of working on microprocessor designs
- In-depth understanding of memory protection, memory translation, vector processing in CPUs, exception and interrupt handling.
- Understanding of constrained random stimulus, the goals and general usefulness of different types of coverage in hardware, as well as checking methodologies and behavioral functional models.
- Knowledge of assembly language (preferably Arm), and/or C/C++
- In-depth technical reviewing of others work
React NativeJavascript- React Native Developer with 2 years of experience
- Experience in either iOS(Swift, Objective C, XCode) or Android(Android Studio, Java, Kotlin)
- Solid understanding of Javascript, NodeJS fundamentals
- We encourage all our devs to have base level of DevOps skills & Full stack understanding w.r.t CI/CD systems, Cloud Services such as AWS, Firebase, GCP
**Job Description :**
* Required skills:
- Minimum 2 years of experience in mobile app development
- Must have experience in either android or iOS app development
- At least 2 year of experience in React Native app development
- Ability to implement designs and functionality provided by UI/UX teams
- Strong knowledge of JavaScript ES6
- Programming experience with Typescript
- Understanding of production deployment of the app in the App Store and Play Store
*** Key Skills:**
- React, React - Native, iOS(swift, objective C, XCode) or Android(Android Studio, Java, Kotlin)
- NodeJS , Typescript
- Base Database design & concepts
* Good to have:
- Familiarity with Analytics integrations
- Conversant with deploying and AWS web hosting
- Knowledge of server-side technologies like Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
- willing to explore and work on other tech stacks
*** Responsibility:**
- Complete ownership of building and maintaining APP
- Deliver across the entire app life cycle design, build, deploy, test, release to app stores and support
- Open to work on both Android and iOS front end
***** What you get:****
- Amazing workplace and colleagues to work with
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies
Javascript
AngularJS (1.x)React.js
HTML/CSSJob Location- Pune
Experience – 4 to 7 Years
Notice Period - Immediate preferred
The Ideal Candidate-
This position is for UI Developers with hands-on experience in leading-edge technologies, looking to mark a niche in the software Industry
Essential Skills-
.
- Strong Command on Core Javascript, Core Java
- Strong Command on Angular JS and React JS
- Strong Knowledge of HTML5, CSS3
- Highly Preferred, experience in D3, Canvas API
- Ability to work on advanced javascript frameworks
If you are interested in an exciting role with learning and rewards, do apply.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon