Business Analyst/Upwork Specialist

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support  ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

Position Summary:

We are seeking a detail-oriented and experienced Quality Control person to join our team, a

designer and manufacturer of high performance elastomeric seals. The primary responsibility of

this role is to ensure the quality of incoming and outgoing materials, as well as inspect in-process

plastic and metal components to maintain the highest product standards.

Key Responsibilities:

1. Incoming and Outgoing Material Inspection:

- Inspect and verify the quality of raw materials, elastomers, plastics, and metal components.

- Compare incoming materials to specifications, purchase orders, and certifications.

- Prepare and maintain detailed records of material inspections and test results.

2. In-Process Inspection:

- Monitor production processes to ensure compliance with quality standards.

- Conduct dimensional and visual inspections of plastic and metal components during

manufacturing.

- Identify and report non-conformities and initiate corrective actions.

3. Final Product Inspection:

- Conduct detailed inspections of finished elastomeric seals and other components before

shipment.

- Verify compliance with customer specifications and regulatory requirements.

4. Documentation and Reporting:

- Maintain detailed inspection records, test reports, and calibration logs.

- Prepare and submit quality reports to the Quality Manager and production team.

5. Collaboration and Continuous Improvement:

- Work closely with production, engineering, and purchasing teams to address quality issues.

- Assist in root cause analysis and corrective action plans for identified defects.

- Participate in continuous improvement initiatives to enhance product quality and process

efficiency.

6. Equipment Maintenance and Calibration:

- Ensure inspection tools and equipment are calibrated and in good working condition.

- Schedule regular maintenance and calibration of measurement devices.

Qualifications and Skills:

- Education: A Bachelor’s degree in Science (preferably Physics) or a B.E Degree (Mechanical /

Industrial) or a related field is preferred.

- Experience: Minimum 1-2 years of experience in quality control, preferably in the elastomeric

seals, plastics industry.

Technical Skills:

- Proficiency in using inspection tools such as calipers, micrometers, CMMs, and gauges.

- Strong understanding of technical drawings, specifications, and GD&T.

- Familiarity with ISO 9001 and other quality management systems.

Soft Skills:

- Strong attention to detail and analytical skills.

- Excellent communication and documentation abilities in English is a must.

- Proficiency in Microsoft Excel, Powerpoint and Word.

- Ability to work independently and as part of a team in a fast-paced environment.

- Knowledge of Lean Six Sigma and 5S is preferred.

Role: SEO/Digital Marketing Expert

Exp: 3-4 Years

Budget: up to 30K

Location: Ahmedabad, WFO

Qualifications:

• 3-4 years of experience in SEO and digital marketing.
• Proven track record of success in achieving SEO and digital marketing goals.
• Strong understanding of SEO principles, including on-page, off-page, and technical SEO.
• Experience with Google Analytics, Google Search Console, and other relevant SEO tools.
• Experience with social media marketing platforms and advertising tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Greeting from Uplogic Technologies Pvt Ltd!!!

We are looking for a dynamic and organized professional to our team in Madurai Branch who are excel in everything he or she do and interested in learn and grow along with Uplogic Team and enhance their hands in the development of Organization. If you are interested, share your updated profile.

Experience: 1 to 5 years

Designation: SEO Analyst

Job Location: Madurai

Job Description

• Must have sound Knowledge in On-page Optimization and Off-page Optimization
• Should have hands-on experience in Link building strategies
• Must be strong in Organic SEO
• Exposure in content writing and Blog writing is added value
• Knowledge in overall Digital marketing is good to have
• Should have strong interpersonal and communication skill

And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

Us: At https://www.bito.co" target="_blank">Bito, we are on a mission to help developers get work done and collaborate like never before. 

You: Hungry, results-driven with a startup mindset.

Our company is a very early-stage startup that hopes to dramatically improve how developers collaborate, especially in a remote world. Our founders have started, built, and taken a company public worth over $2B.  We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. We are on that initial dreamy, crazy journey of finding product market fit. Although the early journey will be difficult, we can assue you that it will be incredibly rewarding too!

We are looking for software engineers who enjoy solving challenging and complex problems. Design and write code which is easy to understand and support with good understanding of algorithms and data structures. You will work in the team leading our efforts to bring our app to developers around the world. 

We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India.

Requirements:

• Minimum 3+ years of hands-on development experience
• Strong in Java, Go, JavaScript.
• Having hands on experience with programming in other languages is a plus
• Strong understanding and experience with high scale and high-performance distributed systems
• Well versed with REST and micro services as well API design experience
• Basic knowledge of spring and AngularJS
• Hands on experience with Git, CI/CD frameworks
• Hands on experience with NO SQL, SQL data stores
• Making complex technical and design decisions
• Conducting performance tests and performance improvement
• Being a part of and supporting our user community
• Critical thinker and good problem-solver.
• Prior experience with building extensions/plugins for browsers, IDEs is a plus
• Prior experience with AWS, Docker, Kafka is a plus

About Us:

Varivas is a community that allows users to create, support, and recommend content. The mission of Varivas is to give community freedom, ease, and complete control of their content.

Varivas is an early-stage startup looking for its first few members.

 https://www.varivas.community/

Become part of a core team of an upcoming startup building an exciting product from scratch.

Your Responsibilities:

• Write scalable backend code and audit existing backend code for sanity, performance and security
• Design and implementation of on-demand scalable, and performant applications.
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Incidence management and root cause analysis
• Selecting and deploying appropriate CI/CD tools for various test automation frameworks
• Monitoring the processes during the entire lifecycle Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Achieve repeatability, fast recovery, best practices, and delegate proper ownership permissions to teams
• Analyzes the technology currently being used and develops plans and processes for improvement and expansion for better cost and efficiency
• Collaborate with and assist QA in performing load tests and assessing performance optimization
• writing and maintaining the DevOps processes in tools such as confluence

We are looking for someone who is:

• Ready to take complete ownership of the whole infra at Varivas
• Has previous experience in building and maintaining live production app
• You have an eye for detail.
• You’re a problem solver and a perpetual learner.
• You possess a positive and solution-oriented mindset.
• Good Problem-solving skills and troubleshooting
• Build high-performing web and native applications that are robust and easy to maintain

Our Current DevOps stack:

• Github/bitbucket
• Azure cloud storage
• MongoDB Atlas
• JIRA
• Selenium, cypress test automation
• Heroku/digital ocean
• GoDaddy
• Google Analytics/search console
• SendGrid
• sentry.io
• hotjar

What we can offer:

• Payment for work done (of course 🙂)
• Remote work from anywhere
• part time or full time engagement
• Complete flexibility of working hours
• Complete freedom and ownership of your work
• No meetings, standups, or daily status group calls. (We prefer asynchronous communication like slack)

At Olegacy, we build applications connecting people to Web3. Our office is in Bengaluru and Dubai. We are expanding to our Dubai office and would love to invite all individuals who are passionate about the blockchain space to apply. We are currently seeking a Blockchain Engineer to help develop and build a decentralized finance application. The ideal candidate is a self-inspired individual who is passionate about blockchain technologies and disrupting current potential financial norm.

Responsibilities

• Work with the team to achieve product update milestones within the set time frames
• Design, develop, program, test, debug and maintain smart contracts code for a decentralized application
• Apply the latest cryptography techniques to protect digital transaction data against cyberattacks and information hacks

• Evaluate scalability, security, performance and gas optimization of the decentralized application
• Collaborate with the team on API design
• Collaborate with the team on planning and implementing frictionless user experiences

Qualifications

• Bachelor's / Master's degree in Computer Science
• Strong proficiency in Cryptography
• Strong proficiency in smart contracts written in Solidity
• Strong proficiency in JavaScript, NODE.js and C++
• Experience with blockchain technology​
• Bonus: Understanding of the intricacies of iOS and Android
• Bonus: Experience developing NFTs on Ethereum

Soft Skills

• Team Player
• Strong English language communication skills
• Self-starter
• Enjoys working in a fast-paced start-up culture
• Growth mindset

Java
J2ee
working experience with one or more clouds

Understanding of design architecture

Experience with Traditional databases and nosql databases

Sound in Algorithms,data structures and problem solving 

Good at coding and design