Business Analyst/Upwork Specialist

We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities:

● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.

● Execute changes, rescheduling and modification as per customer requirements.

● Coordinated effectively with airlines and customers over the phone.

● Provide exceptional service by addressing inquiries and resolving issues.

● Research and compare fares to secure the best possible pricing for corporate clients,

considering negotiated rates and preferred airlines.

● Provide exceptional customer service to corporate clients, addressing inquiries, resolving

issues, and offering proactive solutions.

● Effectively communicate with clients, airlines, and other travel partners.

Requirements:

● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.

● Demonstrate proficiency in managing both international and domestic ticketing operations.

● Strong understanding of city codes, airport codes, and airline hubs.

● Excellent communication skill in both written and verbal formats.

● Willingness to work in rotational shifts, including nights and weekends.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

RESPONSIBILITIES:

• Design, build, execute financial, strategic, and operational analysis across the company and products
• Visa arrangement
• Assist in quarterly and annual budgeting, planning, and forecasting process 
• Assist in month-end finance process including closing books, audit, Invoicing, A/R report, etc
• Assist in managing the HRIS system including data updates of all employee information changes and additions; ensure integrity and accuracy of People data 
• Monitor and report on all key HR metrics; manage the design, implementation and tracking of all People team KPIs 
• Provide useful data to help guide decision-making, and allow the company to scale effectively and efficiently
• Identify and recommend methods to automate, simplify, and enhance processes, procedures, and technology to support the finance and operations team

REQUIREMENTS:

• Must have completed Chartered Accountancy (CA) course
• 1-3 years of experience in finance and operations, preferably in a high-growth tech environment 
• Must show documented proficiency in project management - from project design to evaluation 
• Attention to detail; experience with analytics, metrics and business consulting skills preferred
• Candidate must be able to effectively synthesize disparate quantitative and qualitative data sets to make data-driven decisions quickly for the organization
• Ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative preferred
• Strong communication and collaborative skills to effectively support and connect with a diverse team
• Obsessive around moving critical business metrics and products

What you need to have:

About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!

Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.

Job Overview:
Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analysing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality. An ideal
candidate would be someone who has proficiency in Flutter frameworks, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

Responsibilities:
● Write simple, efficient, and maintainable code.
● Develop, scale and maintain Mobile Applications written in Flutter.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the Mobile applications.
● Function well in a fast-paced, rapidly changing environment.
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.

Requirements: 
● Bachelor/Master degree in CS or related field from a reputed college.
● 2-6 years of experience in frontend software development.
● Sound knowledge of Dart & Flutter.
● Solid grip on the programming basics like DS and algorithms.
● Prior experience in start-ups or health-tech will be a plus.
● Highly effective communication and interpersonal skills
● Strong troubleshooting and debugging skills

• Engage in Node.js back-end development with MongoDB
• Work on Backend programming
• Work on databases
• Coordinate with front end teams for overall project overview
• Create User stories and UML, documentation of the business goals

• Must have knowledge of Node.Js, HTML, CSS
• Knowledge of git and AWS  
• Proficient in Data Structures and Algorithms  
• Good in Object oriented design
• Ability to work independently and manage the entire backend of all platforms associated with Rejolut
• Exemplary tasks – Explore something new every day!
• Responsibility – Bring in your own ideas and get supported in executing them. 
• Fun – Experience a family culture & celebrate with the founders & team.
• Team – Be a part of a high-performance & cultural diverse team

• Freshers can apply
• Students in their last semester or passed out in 2020 can also apply

• Working days: Monday to Friday
• Timings: 11:00 am to 7:00 pm
• Duration of internship: 6 months/PPO(Performance Basis)

• You are available for the above said duration.
• You prefer to work in a fast paced environment with growth & learning opportunities
• If you have not applied for an internship before with us.
•  have relevant skills and interests

•  Health Insurance
•  Work from Home
•  Fast growth and more visibility into the company
•  Experience to work on the latest technology
•  Competitive Learning Environment with supportive co-workers
•  Employee friendly HR Policies
•  Paid leaves up to certain limits
•  Liberal working atmosphere
• Get mentored by the best in the industry

• Strong experience in Java Development
• Deep expertise and hands-on experience with Web Applications
• Experience in programming languages such as HTML, CSS, JavaScript, JQuery, React JS, and API.
• Expertise in Java, Spring Boot is an added advantage.
• Hands-on design experience with Web Services (REST, SOAP, etc ..).
• Strong grasp of security principles.

Abilities:

• Developer with  strong ability to develop web application using Java and ReactJS
• Should be able to code, design, and implement
• Maintain code integrity and organization