Ensuring that orders are executed smoothly and timely.
Communicate and coordinate with foreign customers for artworks and documents approvals.
Coordinate with Logistics, Production and purchase team to full file the orders timely.
Provide support to customers with timely reply’s and provide required information/ Documents.
Resolving customer complaints quickly and efficiently.
Dealing with people of different backgrounds and temperaments.
Solving customer issues and complaints.
Offering exceptional customer service to customers.
Maintaining good relationships with customers.
Taking feedback from customers to ensure they are satisfied with the service.

Requirements

Bachelor’s degree in Business Administrator, Marketing or a relevant field.
3 years of experience working as a Customer Relationship Executive or a similar role in the Customer Service department.
Demonstrate the ability to work in teams and independently.
Excellent organizational and interpersonal skills.
Outstanding in English oral and written communication skills.
Good customer service skills.
Proficiency in Microsoft Office Tools.
Ability to maintain sensitive and confidential information.
Ability to maintain a positive attitude.
Exceptional people and problem-solving skills.
Exceptional time and task management skills.

Responsibilities

Ensuring that orders are executed smoothly and timely.
Communicate and coordinate with foreign customers for artworks and documents approvals.
Coordinate with Logistics, Production and purchase team to full file the orders timely.
Provide support to customers with timely reply’s and provide required information/ Documents.
Resolving customer complaints quickly and efficiently.
Dealing with people of different backgrounds and temperaments.
Solving customer issues and complaints.
Offering exceptional customer service to customers.
Maintaining good relationships with customers.
Taking feedback from customers to ensure they are satisfied with the service.

Requirements

Bachelor’s degree in Business Administrator, Marketing or a relevant field.
3 years of experience working as a Customer Relationship Executive or a similar role in the Customer Service department.
Demonstrate the ability to work in teams and independently.
Excellent organizational and interpersonal skills.
Outstanding in English oral and written communication skills.
Good customer service skills.
Proficiency in Microsoft Office Tools.
Ability to maintain sensitive and confidential information.
Ability to maintain a positive attitude.
Exceptional people and problem-solving skills.
Exceptional time and task management skills.

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About Bansal Fine Foods Pvt Ltd

Founded :

1984

Type :

Product

Size :

100-500

Stage :

Profitable

About

Bansal FineFoods Pvt. Ltd. is a renowned exporter of Basmati rice in India with an impressive legacy of 83 years in the industry. Our commitment to quality and customer satisfaction has enabled us to forge strong relationships with 2037 importers across the globe, leading to our products being exported to 43 countries. Our unwavering dedication to excellence has resulted in the export of over 1 million tons of Basmati rice in the last 25 years, securing a prominent position in the international market. Operating from two state-of-the-art factories, we pride ourselves on our yearly production capacity of 65,000 tons. This formidable capacity, combined with our skilled workforce of 400 employees, allows us to consistently deliver the finest Basmati rice to our valued clients. Our attention to detail and adherence to the highest standards has not only contributed to our own success, but also to the success of our clients. Over the last 10 years, we have generated $330 million in revenue, and helped our clients generate a profit of $49.3 million collectively. Ghazal, our flagship product, is a testament to the impeccable quality that Bansal FineFoods is known for. This premium Basmati rice is currently available in 17 countries, offering consumers an unmatched culinary experience. Our continuous pursuit of perfection, along with the latest technology and sustainable practices, ensures that we remain at the forefront of the Basmati rice industry. At Bansal FineFoods Pvt. Ltd., our mission is to uphold our reputation as a leading exporter of Basmati rice by consistently providing superior products to our customers. We believe that this commitment to excellence is the key to sustaining our long-standing relationships with importers and securing our position as a trusted partner in the global marketplace.

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