Telesales Executive

Position Title:

SDE Intern – Mobile Application

Location: Remote

Duration: 6 months (with potential for full-time conversion based on performance)

About PGAGI:

At PGAGI, we believe in a future where AI and human intelligence coexist in harmony, creating a world that is smarter, faster, and better. We are not just building AI; we are shaping a future where AI is a fundamental and positive force for businesses, societies, and the planet.

Key Responsibilities:

• Develop and maintain cross-platform mobile applications using Flutter or React Native.

• Collaborate with UI/UX designers and backend developers to deliver seamless app experiences.

• Integrate RESTful APIs and work with JSON data parsing, asynchronous programming, and real-time data handling.

• Participate in regular code reviews and follow best practices in mobile development.

• Debug and troubleshoot issues, optimize app performance, and write unit tests.

• Learn and apply Git-based version control, task tracking, and agile workflows.

⸻Required Skills & Knowledge :Programming & Frameworks:

• Proficiency in Dart (Flutter) or JavaScript/TypeScript (React Native).

• Good understanding of OOP and functional programming principles.

• Experience with:

• Flutter: Widgets, navigation, state management (Provider, Bloc, etc.)

• OR React Native: Components, Redux, Context AP

IComputer Science Fundamentals:

• Basic understanding of data structures (arrays, stacks, queues, hash tables).

• Knowledge of basic algorithms (sorting, searching).

• Awareness of time complexity and code efficiency.

• Solid grasp of programming concepts like variables, loops, conditionals.

Mobile Development Concepts:

• Experience in building and deploying cross-platform mobile apps.

• Understanding of responsive design, Material Design, and iOS Human Interface Guidelines.

• Familiarity with asynchronous operations (async/await, Promises) and REST API integrations.

Networking & APIs:

• Basic knowledge of HTTP/HTTPS, request methods, and status codes.

• Hands-on experience using Postman or similar tools for API testing.

• Understanding of API security, including authentication and SSL basics.

Tools & Technologies:

• Familiarity with Git (GitHub, GitLab, Bitbucket).

• Experience using IDEs like Android Studio, VS Code, or Xcode.

• Awareness of unit testing frameworks (e.g., Flutter test, Jest).

• Understanding of build tools such as Gradle or Metro bundler.⸻

Preferred Qualifications:

• Pursuing or recently completed a B.E./B.Tech in Computer Science, IT, or related fields.

• Portfolio of previous mobile app projects (GitHub/Play Store link preferred).

• Willingness to learn, experiment, and work in a collaborative environment.

⸻What We Offer:

• Opportunity to work on real-world projects with direct mentorship from industry experts.

• Certificate of Internship and potential PPO (Pre-Placement Offer) based on performance.

• Exposure to modern product development practices and cross-functional team collaboration.

Key Responsibilities

Backend Development

• Design, develop, and maintain scalable backend services using Rust, Python, and TypeScript.
• Build high-performance microservices and APIs for AI-driven products.
• Develop fault-tolerant, secure, and maintainable distributed systems.
• Design event-driven architectures and asynchronous processing pipelines.
• Implement caching, message queues, and database optimization strategies.

AI & Machine Learning Integration

• Build and maintain backend infrastructure supporting LLMs, Generative AI, RAG systems, and AI Agents.
• Integrate models from providers such as OpenAI, Anthropic, Gemini, and open-source LLMs.
• Develop vector search solutions using Pinecone, Weaviate, Qdrant, or similar technologies.
• Build AI workflows for content generation, summarization, sentiment analysis, and conversational intelligence.
• Optimize AI inference pipelines for performance and cost efficiency.

System Architecture

• Design scalable architectures capable of handling high traffic and large volumes of data.
• Develop real-time processing systems and data pipelines.
• Implement observability, monitoring, logging, and alerting mechanisms.
• Drive performance tuning and latency optimization across services.

Cloud & DevOps

• Deploy and manage applications on AWS, GCP, or Azure.
• Work with Docker, Kubernetes, CI/CD pipelines, and Infrastructure as Code.
• Ensure system reliability, security, and scalability. 

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

We are looking for a Purchase Executive to manage software ordering, vendor coordination, and licensing processes. The role involves working closely with the sales team, distributors, and OEMs to ensure timely order processing and smooth delivery.

Key Responsibilities:

• Process purchase orders for software licenses (OEM / distributor).
• Coordinate with vendors for pricing, availability, and order confirmation.
• Ensure accurate order placement as per approved quotations.
• Track order status and ensure timely delivery / activation of licenses.
• Maintain records of orders, invoices, and licensing details.
• Work closely with the sales team for order closure and dispatch updates.
• Handle vendor communication for any issues, delays, or escalations.
• Verify invoices and ensure proper documentation for billing.
• Support renewal orders and subscription tracking.

Required Skills:

• Basic understanding of software licensing (EDR, XDR, Cloud, etc.)
• Good communication and coordination skills
• Attention to detail and accuracy
• Knowledge of MS Excel and documentation
• Ability to handle multiple orders simultaneously

iNFX is a set of micro-services that (mainly) will run on our embedded Linux devices – our payment terminals and edge devices. The purpose is to provide key software building blocks for the things our customers need to do on their retail sites – like processing payments, integrating with devices on the forecourt (petrol dispensers, EV chargers, Tank gauges, price signs), running the workflow on payment terminals and providing for mobile payments & customer engagement. 

 The team we are looking for would be working on the C++ based microservices. Experience with payments processing would be very beneficial. 

While we ideally want C++ developers, it is important to note this is Application development rather than traditional “embedded” development. We want people who understand APIs, protocols, and ideally payments. Ideally having worked with Linux, although Kernel driver development experience is not so important. Neither is bare-metal / low-level firmware experience. The software is also intended to be portable to Windows environments - so experience in cross platform development is important. 

No need to target Assembler skills for the Application Engineer, good C++ & Linux Application development skillsets are important but experience in the payment domain is an truly an advantage some of payment domain experience/expertise would be - understanding of ISO8583 type messaging, payment transaction types, payment software development exposure, EMV understanding, Payments security and certification etc

Job Summary:

We are seeking a highly skilled Enterprise Architect with expertise in Artificial Intelligence (AI), Microservices, and a background in insurance and healthcare to lead our organization's AI strategy, design AI solutions, and ensure alignment with business objectives. The ideal candidate will have a deep understanding of AI technologies, data analytics, cloud computing, software architecture, microservices, as well as experience in the insurance and healthcare sectors. They should be able to translate these concepts into practical solutions that drive innovation and efficiency within our enterprise. Additionally, this role will involve setting up monitoring systems to ensure the performance and reliability of our AI and microservices solutions.

Responsibilities:

AI Strategy Development:

• Collaborate with senior management to define and refine the AI strategy that aligns with the organization's goals and objectives.
• Identify opportunities to leverage AI and machine learning technologies to enhance business processes and create value.

Solution Design:

• Architect AI-driven solutions that meet business requirements, ensuring scalability, reliability, and security.
• Collaborate with cross-functional teams to define system architecture and design principles for AI applications and microservices.
• Evaluate and select appropriate AI technologies, microservices architectures, and frameworks for specific projects.

Data Management:

• Oversee data strategy, including data acquisition, preparation, and governance, to support AI and microservices initiatives.
• Design data pipelines and workflows to ensure high-quality, accessible data for AI models and microservices.

AI Model Development:

• Lead the development and deployment of AI and machine learning models.
• Implement best practices for model training, testing, and validation.
• Monitor and optimize model performance to ensure accuracy and efficiency.

Microservices Architecture:

• Define and implement microservices architecture patterns and best practices.
• Ensure that microservices are designed for scalability, flexibility, and resilience.
• Collaborate with development teams to build and deploy microservices-based applications.

Monitoring Systems:

• Set up monitoring systems for AI and microservices solutions to ensure performance, reliability, and security.
• Implement proactive alerting and reporting mechanisms to identify and address issues promptly.

Integration and Deployment:

• Work with IT teams to integrate AI solutions and microservices into existing systems and applications.
• Ensure seamless deployment and monitoring of AI and microservices solutions in production environments.

Compliance and Security:

• Ensure that AI solutions, microservices, and monitoring systems comply with relevant regulations and data privacy standards.
• Implement security measures to protect AI models, data, and microservices.

Stakeholder Communication:

• Collaborate with business stakeholders to gather requirements and provide regular updates on AI and microservices project progress.
• Translate technical concepts into non-technical language for various audiences.

Research and Innovation:

• Stay up-to-date with emerging AI, microservices, and cloud computing trends, technologies, and best practices.
• Identify opportunities for innovation and propose new AI and microservices initiatives to drive business growth.

Requirements:

• Bachelor's or Masters degree in computer science, Data Science, or a related field.
• Proven experience (X+ years) as an Enterprise Architect with a focus on AI, Microservices, and machine learning.
• Strong knowledge of AI technologies, including deep learning, natural language processing, computer vision, and reinforcement learning.
• Proficiency in data analytics, cloud computing platforms (e.g., AWS, Azure, GCP), big data technologies, and microservices architecture.
• Experience with AI model development, deployment, and monitoring, as well as microservices design and implementation.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and drive innovation.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of regulatory requirements and data privacy standards related to AI and microservices.

Preferred Qualifications:

• AI-related certifications (e.g., AWS Certified Machine Learning – Specialty, Google Cloud Professional Machine Learning Engineer, etc.).
• Experience in industries such as insurance and healthcare, with a deep understanding of their specific challenges and requirements.
• Previous experience with enterprise architecture frameworks (e.g., TOGAF).

This Enterprise Architect with AI, Microservices, Insurance, and Healthcare Experience role offers an exciting opportunity to shape the AI strategy, microservices architecture, and drive innovation within our organization, particularly in the insurance and healthcare sectors. Additionally, you will play a key role in setting up monitoring systems to ensure the performance and reliability of our AI and microservices solutions. If you have a passion for AI, microservices, and a strong background in these industries, we encourage you to apply and be part of our dynamic team.

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.