Business Development Manager

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Graphic Designer-3D Animation (Full-time)

Location: Sector 18, Noida, Onsite

Experience Required: 2+ Years

About the Role

We are looking for a creative Graphic Designer / 3D Animator with strong design skills to work on our blockchain and Web3-related projects. The role involves creating engaging visuals, 3D animations, and digital assets that simplify complex blockchain concepts and enhance user experience.

Key Responsibilities

• Design UI/UX elements, icons, and graphics for blockchain platforms (DApps, wallets, exchanges).
• Create 3D animations, explainer videos, and motion graphics to illustrate blockchain concepts.
• Develop NFTs, digital assets, and 3D characters/models for blockchain-based products.
• Work closely with developers and marketing teams to deliver creative visuals for branding, websites, and campaigns.
• Maintain design consistency and align with brand guidelines.

Requirements

• 3+ years of experience in graphic design and 3D animation.
• Proficiency in tools like Maya, Blender, 3ds Max, After Effects, Photoshop, Illustrator, Premiere Pro.
• Strong portfolio showcasing UI/UX, 3D animation, and digital asset design.
• Prior experience in blockchain, Web3, NFT, or gaming projects (preferred).
• Creativity, attention to detail, and ability to work in a fast-paced environment.

𝗚𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗼𝗽 𝟭𝟬 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿𝘀

Courses: Python, React, Node, ROR

Eligibility: BE, BTech, MTech, MCA students

Batch Passout: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026

1. The Full Stack batch (Python, React, ROR, Node) is starting from 3rd March.

2. The course fee is ₹30,000, which can be paid in 3 installments of ₹10,000 each.

3. The course duration is 3 months.

4. The training will be 8 hours daily, from 10 AM to 7 PM, Monday to Friday.

5. The training will be practical and hands-on, focusing on live projects using laptops and computers (no board teaching).

6. Each batch will have only 20 students, and the top 10 students will get guaranteed placement in BestPeers with a starting salary of ₹15,000 per month (fixed for 1 year, followed by an appraisal).

7. Before joining the course, we will conduct an interview to help identify your weak areas so that you can focus on improving them during the training.

We are actively seeking a passionate Developer to lead the design, development, and implementation of cutting-edge software solutions. The ideal candidate will excel in crafting high-quality, innovative, and fully functional software while adhering to coding standards and technical design principles. As a Developer, you will be a key player in our development team, actively contributing to the creation of clean and efficient code.

Job Requirements:

• Proficiency in HTML/CSS, Javascript, Tailwind/ANTD
• Solid experience with Next.js
• Solid Knowledge of redux/redux form/saga
• Additional experience with React Native/JS is a significant plus
• PHP is must

Additional Skills (a plus):

• Docker, Kubernetes (KS8)
• AWS knowledge

Database & Caching:

• Strong understanding of MySQL, including SQL queries and eager loading

Version Control & Project Management:

• Proficiency in Bitbucket
• Familiarity with Jira

Responsibilities:As a Developer, you will be responsible for the following:

• Strict adherence to and suggestions for coding standards
• Staying updated on the latest industry trends, tools, and technological advancements
• Active participation in all phases of the development lifecycle
• Conceptualizing, developing, testing, and deploying software applications and features
• Crafting clean, concise, and efficient code
• Managing code documentation and version control
• Operating in an agile environment, consistently delivering software on a predefined schedule
• Efficiently troubleshooting and debugging software
• Participating in an on-call rotation to promptly address production issues

About Us: 

At Growisto, we provide simplified solutions to complex business problems. Our strategies have helped companies build pathways to reach and earn their customers, the right way. As a team, we are obsessively passionate about technology and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting sales!

Objectives of this role:

We believe that HR is not a support function but is the core part of our business. We are looking for a person who can join our core team to help us grow the business further. With the increase in team size, we do feel the need of the expertise of an experienced person to achieve the following objectives:

1. Building the culture of the company and retaining it as we scale up further
2. Our policies are people-friendly
3. The team is motivated and committed
4. Hiring the right people
   
   

This role is about taking complete ownership of the above objectives.

Roles and responsibilities:

Although the roles and responsibilities will be governed primarily by the objectives mentioned above, here are the few activities which will surely be part of the role:

• Collaborate with senior leadership to understand the organization's goals and strategy related to HR planning, recruitment, employee engagement and development, C&B, Learning and Performance Management
• Plans, leads, develops, coordinates and implements policies, processes, training, initiatives and surveys to support the organization’s human resource compliance and strategy needs
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; Learning and organizational development
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system
• Monitors and ensures the organization’s compliance laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
• Maintains knowledge of trends, best practices in human resources and employment laws. Applies this knowledge to communicate changes in policy, practice, and resources to management
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management

Skills:

 Understanding of Edu-Tech Industry and ERP Sales and Business Development

 Ideation & implementation of new concepts

 Key Account Handling Capability (Schools, College, Institutions).

 Keen Interest in current Market trends.

 Go Getter, keen to learn and grow in the dynamic digital environment

 Excellent Communication Skills

 Sound Understanding of Tech based products

 Experience in sales/ EdTech industry

Role Requirement:

 New Business lead generation

 Driving & Managing Client Interaction & Educational ERP sales & marketing.

 Analyse market trends and provide insights for building future strategy.

 Identify Up-selling/Cross-selling business opportunities

 Ideation & implementation of new concepts for generating additional revenue

 Team handling, Co-ordination with the Area partners, Institutions, Channel Partners,

Product, Operations, Finance & Tech Teams.

 Revenue generation from educational institutions

 Implementation of Academic Management Systems (AMS) Services.

 Ensuring the set targets are being met.

 Manage Product presentations

 Virtual sales POC

 Key Account Management

SalesImplementation
ERP
Ideation
Insights
Sales And Business
Development
Key Account Handling
Client Interaction
MarketingStrateg

• Skills needed to architect and build enterprise-class Networking storage products.
• Networking Storage Architect must have expertise in Compute, Network, Storage, clustering, and Security.
• Be able to provide technical direction and lead a team
• Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc to address a goal.
• Identify, communicate and mitigate Risks, Assumptions, Issues, and Decisions throughout the full lifecycle
• Someone who has the self-drive, or initiative who will go out ‘get stuff done, without being prompted
• Ability to prioritize and address multiple tasks concurrently
• Must have developed software and firmware
• Knowledge of Linux, FreeBSD, Windows, VMware drivers
• Must have managed a group of at least 20 developers
• Very hands-on role
• Ability to scope and deliver to commitments
• Ability to motivate the team

Please note:

• Need candidates with a strong education background. (most of our Sr engineers are IIT and)
• Need someone who has to lead a team
• The candidate needs to be somewhat stable in his career
• Minimum 15years if exp is a must (most of our managers are close to 15 years of experience)

Job Title:  Sr. Test Engineer
Experience: 4 to 6 Years

Education: Bachelor's degree in engineering

Work Location: Bangalore

Detailed JD:

Must Have:

1. Should have knowledge of selenium frameworks.
2. Should have experience in python scripting for selenium using pytest in pycharm
3. Good knowledge of Manual testing
4. Profound knowledge of SDLC/STLC
5. Good knowledge of Test management tools like JIRA with Zypher
6. Basic knowledge of Azure or experience testing applications in cloud environments
7. Jenkins and CI/CD pipeline experience

• Rockstar Coworkers
• Friendly & Energetic Environment
• 21 paid leaves
• Reward Employees with Experiences
• Free Food & Coffee
• Team Outings from time to time
• Work From Home Option Available
• Treat all employees as equals

Tech Stacks used  by us : 

Frontend : VueJs 

Backend : NodeJs

Key skills: ReactJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.

Responsibilities:

• Participation in Company's product and implementation as a Frontend developer.
• Build the front-end for our mobile and web products
• Convert wireframes into working UI interfaces
• Write REST calls to interact with our back-end API
• Participation in research activities.
• Build reusable code and libraries for future use
  
  

Requirements:

• Keen design eye to translate wire frames into pixel perfect web pages
• Excellent JSON/DOM manipulation skills
• Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
• Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
• Experience in building Scalable Apps
• Experience with third- party libraries, social media integration and APIs.
• Work on building product from scratch and improving application performance.
• Should understand and have knowledge on the application security practices/vulnerabilities
• Understands Web Products and understand Performance of the application.
• Linux and Unix Skills
• Hands on experience in collecting and analyzing/improving Application analytics
• Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
• Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of code versioning tools, such as Git / SVN
• Good understanding of asynchronous request handling, partial page updates, and AJAX

Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.

Kindly apply if interested.