QA Automation test engineer

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

1. FIELD JOBS
2. COMMUNICATION SKILL
3. PRODUCT KNOWLEDGE
4. FIELD JOBS
5. COMMUNICATION SKILL
6. PRODUCT KNOWLEDGE
7. FIELD JOBS
8. COMMUNICATION SKILL
9. PRODUCT KNOWLEDGE
10. FIELD JOBS
11. COMMUNICATION SKILL
12. PRODUCT KNOWLEDGE

Responsibility:

∙Develop and maintain code following predefined cost, company and security

standards.

∙Work on bug fixes, supporting in the maintenance and improvement of existing

applications.

∙Elaborate interfaces using standards and design principles defined by the team.

∙Develop systems with high availability.

∙Attend and contribute to development meetings.

∙Well versed with Unit testing and PSR Standards.

∙Master Software Development lifecycle, standards and technologies used by the

team.

∙Deliver on time with high quality.

∙Write Automation tests before to API call to code it and test it.

∙Trouble Shooting and debugging skills.

∙Perform technical documentation of the implemented tasks.

Senior Software Engineer (Frontend) – Credit Card Platform (Team Lead)

What you'll do:

• Perform complex application programming activities with an emphasis on mobile development: Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
• Assist in the definition of system architecture and detailed solution design that are scalable and extensible
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
• Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
• Become a subject matter expert for our mobile applications
• Deliver amazing solutions to production that knock everyone’s socks off
• Mentor junior developers on the team

What we’re looking for:

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
• Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
• Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

• Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
• At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript
• At least 2 years of experience building iOS-based applications utilizing hybrid technologies
• At least 2 years of experience with AWS and/or Openshift
• Experience integrating with native device API’s (iOS)
• Experience with front-end and/or mobile-specific testing frameworks
• Strong experience in object-oriented design and development
• Knowledge of building and consuming RESTful APIs
• Excellent sense of web design, passionate about creating and refining great mobile user experiences.
• Ability to manage multiple tasks and consistently meet established timelines  
• Strong collaboration skills
• Excellent written and verbal communications skills

Preferred Qualifications:

• Proficient with Apache Cordova framework
• Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

• Understanding of Apple certificate and profile management
• Experience developing and deploying applications within Kubernetes based containers
• Experience in Agile and SCRUM development techniques

Experience: 3+ years of experience in Cloud Architecture

About Company:

Cloud Architect / Lead

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

About Us

Tbo Group has emerged as India's Leading B2B Travel Portal since its establishment in 2006. For over a decade now, we are enabling our partners to serve their customers efficiently, with the right pricing and inventory. Ever since our introduction, we are delivering a wide range of travel solutions for the travel agents and tour operators across India including metro cities like New Delhi, Bangalore, Mumbai, Chennai, and Kolkata to help them take their business to new heights.

Job Profile

We are seeking a Executive-HR to handle and assisting all HR related works.

Job Title: Executive-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Update and maintain employee information into System and personal files

• Generate monthly reports for Management review

• Childcare Leave/NS/Maternity Leave application & records management

• Responsible for staff leave and entitlement

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Work with Head-hunters and staffing agencies to identify talent

• Scour job search websites for potential recruits and contact those candidates personally

• Interview potential staff using industry standard techniques.

• Introduce new hires to the company and walk them through the hiring and training process.

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Generate monthly reports for Management review

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

• Preferably from travel background.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Researching and advising on diversity and inclusion issues and creating programs, training, and value around it.

• Identifying external trends and recognising best practice which will increase diversity among the workforces.

• Preparing and building relationship among colleagues through diversity and inclusion training.

• Reviewing the organization’s workplace, policies, and procedures, ensuring that these are all inclusive.

• Revise and update all communication on our website, social media pages, job descriptions and internal documents to ensure use of non-discriminatory language.

• Measure and forecast diversity metrics.

• Assess and anticipate human resources related needs.

• Manage promotions, transfers, and new hires in collaboration with department management.

• Identify training needs and create or procure a professional development curriculum. • Monitor training programs to ensure that training objectives are met.

• Provide input on workforce and succession planning as well as plans business unit restructuring.

• Develop and nurture partnerships through human resources to bridge the divide between management and employees.

• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.

• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions.

• Analyse data trends and metrics to inform business decisions.

• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.

• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

• Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary.

• Interpret human resources policy to company management.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

• To prospect new clients by fixing appointments, presenting company credentials, taking briefs, developing proposals.
• Researching markets to identify opportunities for events.
• Conceptualization of new ideas/themes on client requirement
• Designing Project Presentation for client pitching (in coordination with CS Manager)
• Developing Project Quotations in sync with the Production manager
• Coordination with the creative team for creative development for proposed or ongoing projects. Further achieving client approvals on it.

At BigRadar we automated consumer interactions using Chatbots. You'll be working in the backend to create services to make it happens. Obviously, we're looking for self-driven individuals who're proud of their code and do care about no more spaces.

Requirements:

• At least 3 years experience.
• Writing HTML, CSS, and JavaScript.
• Expertise in front end framework like Angular (preferred) or React.
• Expertise in back-end programming language JavaScript, TypeScript, NodeJs.
• Working with RDBMS such as Postgres or MySQL.
• Experience implementing testing platforms and unit tests.
• Proficiency with Git.
• Appreciation for clean and well-documented code.
• Understanding of microservices and distributed systems.
• Experience working with AWS infrastructure.
• Docker or Kubernetes.
• Message queues such as Kafka.
• CI/ CD tools such as Jenkins.

BigRadar is an early-stage SaaS company which delivers great customer satisfaction. Our monthly Monthly revenue rate is increasing rapidly which create great career opportunities for people working with us.

Since, our primary customer base in London, UK. We will soon launch our office there!