

About Revolution Software Services
About
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Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies
Job Responsibilities
✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.
✓ Be the thought leader and champion for above mentioned technologies.
✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.
✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.
✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.
✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.
✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.
✓ Conduct technical interview to staff open positions in the backend team.
✓ Delegate work and assignments to team members
✓ Collaborate with their team to identify and fix technical problems
✓ Analyze users' needs and then finding applications to serve them
✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.
✓ Guiding their team through technical issues and challenges
✓ Prepare Technical design documents which would help the team to understand the technical flow
✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.
Required Experience:
✓ Backend Lead around 14 years of experience
✓ Server less Computing Architecture
✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies
✓ Good knowledge of AWS Cloud
✓ Full cycle AWS implementation experience
✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations
✓ Experience leading teams of up to 10 + professionals
Ability to manage multiple tasks and projects in a fast-moving environment
Educational Qualifications:
Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

Urgent requirement for the role of PHP Developer for a US-based company
Please apply only if you are willing to work from the office.
Experience: 2+ years.
Location: Noida, sector1
Notice period:15 days to 20 days
Skills: Laravel, PHP, Javascripts, rest API, My SQL, HTML, CSS.
Roles and responsibilities
• Hands-on 2-3 years of programming experience in PHP-MySQL
• Knowledge of object-oriented PHP programming
• Experience in integration of REST API
• Excellent in JavaScript and jQuery
• Good Knowledge in JSON, XML, HTML5 and CSS3
• Hands-on experience in MYSQL database in writing DDLs, DMLs, Stored Procedures, Views, Functions and Indexing
• Strong analytical and problem-solving skills
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Job Description:
- Strong Coding skills in C#, .NET with Windows for 4 to 8 years is mandatory
- Experience in OOPS, Design Patterns, UML Modelling is a must
- Experience working in Agile/Scrum environment is needed
- Basic Knowledge of SAFe, its Jargons minimally in theory
- Ability to build Ramp up Plans and Bring Teams up to Speed
Roles and Responsibilities
- Develop data analysis and processing engines using Python
- Develop server-side applications
- Develop and deploy applications on AWS
- Individually manage multiple projects with end-to-end oversight
- Undertake POCs on new tech stacks and integrate them in applications on a functional level
- Design small and large applications on an enterprise level
- Understand business requirements and translate them into applications
- Plan projects with complete details such as efforts, timelines, and wireframes
- Work under tight timelines
- Assist in project management of micro-innovation projects
- Create tools, templates, SOPs / training manuals, process documents etc
- Work with cross-functional / domain teams
- Work in a fast-paced and agile development environment
Desired Candidate Profile
- 3+ years of relevant experience with Object Oriented Programming.
- Expertise in Web frameworks: Django, Flask.
- Should have working knowledge in Programming: Python Advanced.
- Hands on knowledge on Source Control: GIT.
- And RESTFul Services.
- Strong knowledge of MVC / MVT framework, Apache Web Server/IIS/nginx, Docker, etc
- Proficiency in writing Web APIs / Rest APIs
- Ability to develop client server architecture applications
- Excellent understanding of relational databases such MySQL, MS SQL, and NoSQL(Mongodb)
- Strong understanding of how to connect a database with a chosen back-end language, with adequate grip over architecture
- Understanding of security-related concepts / within a server-side application
- Adequate knowledge on SDLC
Job description
The Role
We're looking for a Technical Project Manager to help us deliver a wide variety of projects. This includes in-house tech products, as well as tech consulting projects for our clients (building apps, implementing cloud solutions, developing APIs etc).
You will be fully entrusted in seeing a project from initiation to close with decisiveness, judgment, and great enthusiasm. You'll be working on projects and pitches for new business as well as existing clients. You should be comfortable with principles of Project Management methodologies, processes and tools and strategically develop and support digital solutions for clients.
Key Requirements
- Currently fulfilling the role of a Technical Delivery/Project Manager.
- Experience leading the delivery of technical projects from inception into production (either as a technical lead or technical delivery manager)
- Project Management, Ability to coach teams in Agile ways of working.
- Experience setting up management reporting and team structures for Agile delivery.
- Ability to motivate teams in environments where Agile delivery needs to work within an overall framework of timeline/dependency driven programmes.
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Understand, advocate and document customer’s use case, architecture, and roadmap
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services
What you’ll bring
- Master’s or Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
- 2+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Familiarity with common project management tools, e.g., Trello, Slack, etc
- Strong business acumen in project planning and management
- Native or near-native fluency in written and spoken English
- Prior experience working for a technology start-up (plus)
Location: Ghatkopar,Mumbai.
- Experience working on Linux based infrastructure
- Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
- Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
- Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
- Configuration and managing databases such as MySQL, Mongo
- Excellent troubleshooting
- Working knowledge of various tools, open-source technologies, and cloud services
- Awareness of critical concepts in DevOps and Agile principles
To achieve the mission, Kenyt.AI is looking for sales geniuses to help it increase the client base and reach newer cities, within India and abroad. The business verticals we are focusing on are real estate, retail, hotels and hospitals. So, if you enjoy the challenge of finding early customers for a brand-new technology, sell value proposition to senior management of businesses, establish deep connects in the industry, and have what it takes to succeed, we would love to hear from you.
What you will get :
- A competitive salary based on your experience and skills
- Experience of expanding the company sales in a new geographies (India and abroad)
- Talking to client's senior management, pitching to them and closing the sales
- Exposure to AI technology and business around it which is in great demand in market
- Opportunity to work directly with an experienced team of founders having a combined industry experience of 30+ years
- Potential to make tons of money (We believe in sharing success; For every sale you make, you will get % commission of revenue)
Responsibilities :
- Identify business opportunities by doing market research and identifying right prospects
- Sell products by establishing contact with client's senior management and pitching and selling the product to them
- Follow and execute on monthly and quarterly sales targets
- Establish sales pipeline and sales funnel
- Prepare reports by collecting, analysing and summarizing information
Requirements :
- Experience : 2-6 years industry experience in Sales
- Excitement : Selling brand-new technology products
- Passion : Sales
- Attitude : Do what it takes
What will you do?
- You will be responsible for the design and development of large-scale, multi-tenant, distributed systems using scalable, fault-tolerant architecture with distributed queues (kafka), distributed caches (redis), high volume data stores (MongoDB, Cassandra, elasticsearch), container-centric deployments (kubernetes).
- Write Java codes using best practices with high quality standards.
- Participate in code reviews and deep dive into design discussions.







