Project Manager- Healthcare

Bachelor’s degree in Engineering, Computer Science, or a related discipline

• 8+ years of experience in project or programme management

• 3+ years of experience delivering AI, Machine Learning, Data, or Analytics programmes

• PMP, Agile, Scrum, or equivalent certification preferred

About the company

We are an AI diffusion company. We partner with midmarket companies in asset-heavy, regulated industries to co-build deeply industry-specific agentic and machine learning solutions, which then get diffused across the industry through revenue-share and equity-linked models.

Our Past

We have built and sold two companies, one of which was an AI company. Our founders and leaders are Math PhDs, Ivy League University Alumni, Ex-Googlers, and successful entrepreneurs.

Team

Our team of 20+ employees consists of data scientists, AI/ML Engineers, and mathematicians from top engineering and research institutes such as IITs, CERN, IISc, UZH. Our team includes academicians, IBM Research Fellows, and former founders. This role focuses on healthcare and RCM, working alongside our AI/ML engineers, data scientists and domain specialists.

Work you’ll do

We are looking for an experienced AI engineer with hands-on experience in healthcare and revenue cycle management (RCM). You will build and deploy AI agents, automations and data workflows for healthcare operations, with a focus on the US market.

The work includes payer-portal automation for claim status and EOB retrieval, voice agents for payer follow-up, analysis of claim journeys and bottlenecks, and AI-assisted insights into practice performance. You will work directly with billing and operations teams, owning delivery from understanding the workflow through deployment, evaluation and ongoing improvement.

Responsibilities

• Own AI agent and automation workflows from requirements through design, development, deployment and monitoring.
• Build agents that work across payer portals, healthcare documents, practice-management systems, EHR-connected tools and voice channels.
• Turn fragmented healthcare data into validated, structured inputs for automation and analysis.
• Work directly with billing and operations teams to understand workflows, resolve exceptions and improve systems based on user feedback.
• Evaluate workflow accuracy and completion rates using representative test sets. Monitor failures and operating costs, and implement retries, exception queues and human escalation
• Implement approved privacy and security controls for sensitive healthcare data, including access restrictions, audit trails and safeguards against exposing patient information in logs or model inputs.
• Diagnose and improve failures across data ingestion, integrations, agent execution and user-facing workflows.
• Measure operational outcomes, such as time saved, reduced manual effort and faster turnaround, with the teams using the systems.

Who you are

You are a passionate and results-oriented engineer who is driven by the potential of AI/ML to revolutionize processes, enhance products, and ultimately improve user experiences. You thrive in dynamic environments and are comfortable navigating ambiguity. You possess a strong sense of ownership and are eager to take initiative, advocating for your technical decisions while remaining open to feedback and collaboration.

You are adept at working with real-world, often imperfect data, and have a proven ability to develop, refine, and deploy AI/ML models into production in a cost-effective and scalable manner. You are excited by the prospect of making US healthcare operations faster and more reliable, for the people who run them and the patients they serve.

Skills & Requirements

Must have

• At least 2 years of professional AI engineering experience, including deploying and supporting systems used in real operations. Internships and academic projects alone do not meet this requirement.
• Hands-on experience building AI or automation solutions for healthcare RCM workflows, such as claim status checks, accounts receivable follow-up, denial management, payment posting or payer interactions.
• Practical understanding of how billing teams work, how claims move through the revenue cycle, and how incomplete data and exceptions affect execution.
• Experience deploying and supporting an LLM-based application or AI agent in production, using capabilities such as retrieval-augmented generation (RAG), tool calling or multi-step workflows. Ability to explain your engineering contribution, how the system was evaluated, what failed and how you addressed it.
• Strong production Python and SQL skills, experience integrating APIs, and working knowledge of JavaScript/TypeScript for browser automation or application integration.
• Experience automating workflows across APIs, browsers or user interfaces, using tools such as Playwright, Selenium or UiPath, with error handling and human escalation where needed.
• Experience deploying and monitoring applications on at least one cloud platform—AWS, Azure or GCP—using containers, version control and automated testing.
• Experience handling imperfect inputs such as scanned PDFs, inconsistent portal layouts or incomplete records, with validation and exception handling.
• Experience working directly with billing or operations teams, improving systems based on their feedback, and demonstrating outcomes such as time saved, claims processed or reduced turnaround time.
• Experience handling sensitive healthcare data through appropriate access controls, secure logging and approved data-handling practices.

Preferred experience

• Experience delivering solutions for US healthcare providers, RCM companies or payer-facing operations, including working with US billing teams and payer workflows.
• Experience with practice-management or EHR integrations, payer portals, explanation of benefits (EOB) documents or electronic remittance advice (ERA) data.
• Experience analyzing claim histories, revenue-cycle bottlenecks or practice performance.
• Eperience building voice agents or integrating speech-to-text and text-to-speech services is a plus.
• Familiarity with Model Context Protocol (MCP) integrations.
• Experience with Kubernetes, serverless applications or event-driven architectures.

Working with us

We are a young company, but we believe strongly in thinking long-term, while acting with urgency. Our ethos is rooted in innovation, efficiency and high-quality outcomes. We believe the future of work is AI-augmented and boundaryless.

Here are some of our guiding principles:

• Think in decades. Act in hours. As an independent company, our moat is time. While our decisions are for the long-term horizon, our execution will be fast – measured in hours and days, not weeks and months.
• Own the canvas. Throw yourself in to build, fix or improve – anything that isn’t done right, irrespective of who did it. Be selfish about improving across the organization – because once the rot sets in, we waste years in surgery and recovery.
• Use data or don’t use data. Use data where you ought to but not as a ‘cover-my-back’ political tool. Be capable of making decisions with partial or limited data. Get better at intuition and pattern-matching. Whichever way you go, be mostly right about it.
• Avoid work about work. Process creeps on purpose, unless we constantly question it. We are deliberate about committing to rituals that take time away from the actual work. We truly believe that a meeting that could be an email, should be an email and you don’t need a person with the highest title to say that out loud.
• High revenue per person. We work backwards from this metric. Our default is to automate instead of hiring. We multi-skill our people to own more outcomes than hiring someone who has less to do. We don’t like squatting and hoarding that comes in the form of hiring for growth. High revenue per person comes from high quality work from everyone. We demand it.

Job Description: Tech Lead – AI & Technology

Role Title: Tech Lead – AI & Technology

Location: Bangalore, India – Fully On-site

Experience: 5+ Years

Employment Type: Full-time

About the Role

We are looking for an experienced and hands-on Tech Lead to lead a small engineering team and drive the development of AI-powered applications, internal technology platforms, and modern IT solutions. The Tech Lead will be responsible for technical direction, architecture, development, code quality, team management, and end-to-end delivery of technology projects. The ideal candidate should have strong programming experience, particularly in Python and ReactJS, along with practical experience working with AI/ML technologies.

1. Technical Leadership & Team Management

• Lead and mentor a team of developers and technical team members.
• Own technical delivery across multiple projects and initiatives.
• Assign tasks, review progress, resolve technical blockers, and ensure timely delivery.
• Conduct code reviews and establish engineering best practices.
• Mentor team members and support their technical growth.

2. Software Development & Architecture

• Design and develop scalable, secure, and maintainable applications.
• Lead backend development using Python and frontend development using ReactJS.
• Define application architecture, technology choices, APIs, integrations, and development standards.
• Review technical designs and ensure high-quality implementation.
• Troubleshoot complex technical issues and drive effective solutions.

3. AI & Technology

• Lead the development and integration of AI-powered applications and solutions.
• Work with AI/ML models, APIs, LLMs, Generative AI, and related technologies.
• Evaluate emerging AI tools and technologies and identify opportunities for practical implementation.
• Collaborate with product and business teams to translate requirements into AI-enabled technology solutions.

4. Project Delivery

• Own the complete technology lifecycle from requirements and architecture to development, testing, deployment, and maintenance.
• Plan sprints, estimate development efforts, and track technical milestones.
• Work closely with cross-functional stakeholders to understand requirements and deliver solutions.
• Ensure projects meet timelines, quality standards, security requirements, and performance expectations.

5. Engineering Quality & Infrastructure

• Establish standards for coding, testing, documentation, version control, and deployment.
• Ensure applications are scalable, reliable, and secure. l Collaborate on cloud infrastructure, APIs, databases, CI/CD, and deployment processes.
• Identify opportunities to improve system performance and engineering efficiency.

Technical Skills – Must Have

• 5+ years of software development experience.
• Strong hands-on experience with Python.
• Strong experience with ReactJS / React.
• Experience leading or managing technical team members.
• Strong understanding of AI/ML and Generative AI technologies.
• Experience with APIs, databases, Git, and software development lifecycle.
• Strong understanding of application architecture and system design.
• Experience building and deploying production-grade applications.

Technical Skills – Good to Have

• Experience with LLMs, RAG, AI agents, or Generative AI applications.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with Docker, CI/CD, and DevOps practices.
• Experience integrating third-party AI APIs and services.
• Experience working in startups or fast-paced technology environments.

What We Are Looking For

• Strong technical ownership and problem-solving ability.
• Ability to balance hands-on coding with team leadership.
• Excellent communication and stakeholder management skills.
• Ability to mentor developers and drive accountability within the team
• Strong interest in AI and emerging technologies.
• A proactive, ownership-driven approach with the ability to work in a fast-paced environment.

Why Join Us?

• Work on AI-powered technology with meaningful social impact.
• Lead a small, high-ownership technology team.
• Work across AI, software engineering, and modern IT infrastructure.
• Opportunity to shape technology architecture and engineering practices from the ground up.
• Collaborative and fast-moving environment with significant technical ownership.

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Senior Product Manager – AI / B2B SaaS

Location: Bengaluru

Work Mode: Work from Office

Experience: 5+ years

Department: Product Management

About LeadSquared

LeadSquared is a leading Sales CRM for high-velocity revenue teams, helping businesses manage leads, sales processes, customer interactions, marketing, and revenue workflows at scale.

We serve businesses where large sales teams manage high volumes of leads and customer interactions, making speed, prioritisation, automation, and effective sales execution critical to revenue growth.

Role Overview

We are looking for a Senior Product Manager – AI to own the roadmap and end-to-end execution of AI products within LeadSquared.

Key Responsibilities

• Own the roadmap, prioritisation, and end-to-end execution for your AI product area.
• Understand customer problems and identify where AI can create meaningful, scalable value and translate them into clear product requirements and scalable solutions.
• Drive products from discovery and 0→1 development through launch, adoption, and iteration.
• Build and scale end-user-facing AI experiences that work reliably within enterprise workflows. 
• Make informed product decisions considering quality, latency, and scale trade-offs in production AI systems.
• Work closely with Engineering, Design, AI/ML, Data, and GTM teams to ship high-quality products.
• Define and track product adoption, engagement, customer outcomes, and business impact.
• Drive GTM, adoption, and continuous product optimisation.

What We're Looking For

• 5+ years of Product Management experience.
• 2+ years of hands-on Product Management experience building AI products.
• Strong B2B SaaS product experience.
• Experience in 0→1 product development and launches.
• Strong product discovery, prioritisation, roadmap management, and execution skills.
• Familiarity with AI evaluations (evals), observability, guardrails, and human oversight.
• Data-driven approach with strong understanding of product metrics.
• Excellent communication, problem-solving, and stakeholder management skills.
• Candidates from Tier 1 / Tier 1.5 / Tier 2 colleges preferred.

Good to Have

• Experience building products using GenAI, LLMs, RAG, AI Agents / Agentic AI, or ML-based decision systems.
• Experience in CRM, SalesTech, MarTech, or Enterprise SaaS.
• Experience building AI products for sales, revenue, operations, or other enterprise users.
• Experience taking an AI capability from an early prototype to a reliable, scalable enterprise product.
• Candidates who have built AI side projects will have a preference. Share links to live products, prototypes, demos, GitHub repositories, agents, or apps you’ve built.
•  

-Turn ambiguous ideas into clear product requirements and workflows.

- Break large ideas into small experiments that can be shipped quickly.

- Communicate customer problems, edge cases, and product intent clearly to engineers and designers.

- Work closely with engineering throughout implementation rather than simply handing over a PRD.

- Test the product yourself and continuously improve it based on actual usage.

### Customers & Market

- Speak directly with customers and prospects.

- Understand how they currently solve problems and where existing tools fail.

- Run product demos and gather structured feedback.

- Separate individual customer requests from broader product opportunities.

- Use customer conversations to continuously refine product strategy.

### Launch & Growth - Own launch strategy for the products and features you build.

- Define positioning, messaging, demos, onboarding, and initial adoption strategy.

- Work across product, engineering, sales, and customers to make launches successful.

- Measure what happened after launch and iterate quickly.

## What We're Looking For

-You likely have **2–4 years of experience** across product, engineering, startups, consulting, AI, or related roles. More importantly, you should have: - **~1 year of hands-on experience building with LLMs, agents, or AI applications.**

- Built actual AI workflows rather than only used ChatGPT or managed an AI project.

- Strong product judgment and ability to simplify complicated problems. - Comfort working with engineers and understanding technical trade-offs.

- Ability to perform deep market and customer research independently. - Strong written and verbal communication.

- High ownership — you naturally move from identifying a problem to getting something shipped.

- Comfort operating in an environment where the answer is often not known beforehand.

## Two Traits We Care About Deeply

### Constraint Thinking Great product people don't start with: *"What could we build?"* They start with: *"Given our users, technology, time, team, data, and constraints, what is the smartest thing we can build?"*

We value people who can reduce a large possibility space into a small number of high-leverage decisions. You should be able to distinguish between: -

interesting vs. useful,

- possible vs. reliable, AI Product Manager 2 / 4 AI Product Manager - demoable vs. production-ready,

- customer requests vs. underlying problems,

- AI capability vs. AI product.

### Grounded Energy AI moves incredibly fast, and it is easy to either become overly skeptical or overly excited. We want someone who has **high energy without hype**. You should be excited enough to constantly experiment with new technology, while grounded enough to recognize its limitations. You should naturally ask:

- Does this actually work?

- How often does it fail?

- What happens at scale?

- Can we evaluate it?

- Will customers actually change their behaviour for this?

- Is AI even necessary here?

## You Might Be a Great Fit If You have independently done things like: - Built an agent over a weekend to test a product idea.

- Compared multiple LLMs for a real use case.

- Created an eval dataset to test AI quality.

- Used tools such as Claude Code, Codex, Cursor, LangGraph, OpenAI Agents SDK, MCP, Langfuse, or similar systems.

- Automated parts of your own product or research workflow with agents.

- Interviewed users and changed the product based on what you learned.

- Gone from idea to prototype to customer feedback to production. - Read product documentation, GitHub repos, Reddit discussions, research papers, and competitor products to understand a market deeply.

## This Role Is Probably Not For You If

- You primarily see PM as backlog management and sprint coordination. - You need detailed requirements before you can start working.

- You prefer delegating prototyping and experimentation entirely to engineering.

- You haven't spent meaningful time building with modern AI tools.

- You enjoy creating large strategy documents more than testing ideas with users.

- You are uncomfortable making decisions with incomplete information.

## What Success Looks Like Within your first few months, you should be able to independently: AI Product Manager 3 / 4 AI Product Manager - understand a customer problem,

- research the market,

- identify a promising product opportunity,

- prototype an AI workflow,

- define how its quality should be evaluated,

- work with engineering to productionize it,

- speak with early users,

- launch it,

- measure adoption,

- and recommend what we should do next.

Title - Sr Engineering Manager

Location –Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com

The Monetization Infrastructure team is responsible for all the systems that power Egnyte’s back office: billing, customer intake, account lifecycle and many others. This highly crucial function combines strong business attachment with technical complexity due to Egnyte’s scale and strong pace of innovation.

WHAT YOU’LL DO:

• Lead the Monetization Infrastructure engineering group, reporting to the Platform Engineering VP.
• Be hands-on and lead from the front; provide technical inputs and direction to the group, acting as a check and balance on key technical decisions and helping shape technical direction. Participate and contribute to system designs and code reviews.
• Ensure high quality operation of the systems under your responsibility. Drive a culture of ownership and continuous operational improvement.
• Collaborate with key stakeholders, such as Finance, Product Management and other Engineering groups, to implement end-to-end use cases and support high quality of service.
• Champion fluent use of AI tools across the team and drive adoption of advanced AI-assisted software development lifecycle (SDLC) practices.

YOUR QUALIFICATIONS:

• Managed engineering teams of 15+ people in SaaS product companies, including experience leading managers.
• Hands-on: understand and be able to contribute to system designs. Past background as a staff engineer or architect with a track record of releasing widely adopted solutions.
• Past background in Python (mandatory) and Java (desirable).
• Understanding of cloud platforms (GCP, Azure or AWS) and infrastructure as code concepts is highly desirable.
• Experience in leading distributed teams.
• Fluent in applying AI tools across the engineering workflow, with a track record of driving advanced AI-driven SDLC adoption within a team.

BENEFITS:

• Competitive salaries
• Company equity depending on role and level
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Flexible hours and PTO
• Gym reimbursement
• Childcare reimbursement
• Group term life insurance

Equal Employment Opportunity

At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. 

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hrategnyte.com. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hrategnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. 

About the Role

We are seeking a hands-on Tech Lead to design, build, and integrate AI-driven systems that automate and enhance real-world business workflows. This is a high-impact role for someone who enjoys full-stack ownership — from backend AI architecture to frontend user experiences — and can align engineering decisions with measurable product outcomes.

You will begin as a strong individual contributor, independently architecting and deploying AI-powered solutions. As the product portfolio scales, you will lead a distributed team across India and Australia, acting as a System Integrator to align engineering, data, and AI contributions into cohesive production systems.

Example Project

Design and deploy a multi-agent AI system to automate critical stages of a company’s sales cycle, including:

• Generating client proposals using historical SharePoint data and CRM insights
• Summarizing meeting transcripts
• Drafting follow-up communications
• Feeding structured insights into dashboards and workflow tools

The solution will combine RAG pipelines, LLM reasoning, and React-based interfaces to deliver measurable productivity gains.

Key Responsibilities

• Architect and implement AI workflows using LLMs, vector databases, and automation frameworks
• Act as a System Integrator, coordinating deliverables across distributed engineering and AI teams
• Develop frontend interfaces using React/JavaScript to enable seamless human-AI collaboration
• Design APIs and microservices integrating AI systems with enterprise platforms (SharePoint, Teams, Databricks, Azure)
• Drive architecture decisions balancing scalability, performance, and security
• Collaborate with product managers, clients, and data teams to translate business use cases into production-ready systems
• Mentor junior engineers and evolve into a broader leadership role as the team grows

Ideal Candidate Profile

Experience Requirements

• 5+ years in full-stack development (Python backend + React/JavaScript frontend)
• Strong experience in API and microservice integration
• 2+ years leading technical teams and coordinating distributed engineering efforts
• 1+ year of hands-on AI project experience (LLMs, Transformers, LangChain, OpenAI/Azure AI frameworks)
• Prior experience in B2B SaaS environments, particularly in AI, automation, or enterprise productivity solutions

Technical Expertise

• Designing and implementing AI workflows including RAG pipelines, vector databases, and prompt orchestration
• Ensuring backend and AI systems are scalable, reliable, observable, and secure
• Familiarity with enterprise integrations (SharePoint, Teams, Databricks, Azure)
• Experience building production-grade AI systems within enterprise SaaS ecosystems

Product Manager – AI/GenAI

Our AI platform that lets people ask questions of their enterprise data in natural language and get trustworthy answers. The hard part isn't the model — it's the fit between what the product can genuinely do and what customers actually need, over data that is never as clean as anyone hopes. We're hiring a Product Manager to own that fit: to do the detailed thinking on customer pain, competitive landscape, and where the technology is going, and to turn it into a sharp, defensible product proposition and roadmap. You'll work closely with the CTO (who currently carries this thinking) and become the person who owns the depth beneath it.

What you'll own

• Proposition & positioning. Take fuzzy capability and turn it into a clear, honest, defensible articulation of what Jiva is, who it's for, and why it wins. Kill the gap between what's sold and what's deliverable.

• Customer intelligence (within the current structure). Sales and Delivery own the customer relationship today; you build the customer picture through them —mining PoC post-mortems, win/loss, readiness audits, sales-call notes, and Delivery's ground truth. Extract real jobs-to-be-done, separate stated wants from underlying pain, and bring a synthesized customer voice into the room. Over time, earn a path to direct customer contact — but you'll start by getting more 

out of the signal the field teams already carry than anyone does today.

• Competitive & technology intelligence. Track the space — RAG, text-to-SQL, tabular/relational foundation models, agentic systems, the commercial players — and synthesize it into product direction. Know what's real and what's marketing.

• Requirements & roadmap. Translate the above into crisp requirements and a prioritized roadmap, in partnership with Engineering. Make the trade-offs explicit.

• Sales & Delivery enablement. Own the "what we can honestly promise" story so field teams stop overselling and start qualifying. You are the source of truth on capability boundaries.

Must-haves

• 5+ years in B2B / enterprise product management, ideally on data, analytics, AI/ML, or platform products.

• Demonstrated ability to frame a proposition — you can show us a product or feature where you turned raw capability into a positioning that won customers. Portfolio evidence, not a claim.

• Technical fluency in AI/data. You understand RAG, LLMs, text-to-SQL, and data quality well enough to judge feasibility vs. hype and to earn engineers' respect. You don't need to code; you need to reason.

• Customer discovery skill — and the resourcefulness to apply it 

indirectly. You've run structured discovery and can distinguish what customers say from what they need. Just as important here: you can extract sharp customer insight secondhand — through sales and delivery teams, deal histories, 

and product usage — because you won't have direct customer access on day one.

• Evidence-driven and structured. You validate before you evangelize. Strong written thinker — you can put a proposition on one page and defend it.

Nice-to-have

• Exposure to NL→SQL, semantic layers, knowledge graphs, or enterprise data governance.

• 0-to-1 or turnaround experience — comfort building the function, not just running it.

• Experience selling into or building for regulated / data-sensitive enterprises

About VerbaFlo

VerbaFlo.ai is a fast-growing AI SaaS startup building a next-generation AI automation platform for real estate, PBSA, and enterprise teams — powering conversations, workflows, campaigns, and decision-making across channels. As a part of our dynamic team, you’ll work alongside industry leaders and visionaries to drive innovation and execution across multiple functions, as VerbaFlo scales rapidly across the UK, EU, and the US.

Role Overview

We are looking for a sharp Product Manager to help scale and evolve VerbaFlo’s AI automation platform, which is already live with real estate, PBSA, and enterprise customers across multiple markets. You will work closely with engineering, AI, design, and customer-facing teams to identify high-impact problems, define solutions, and ship features that deepen the value customers get from VerbaFlo every day. This is an ideal role for an experienced product manager who is comfortable going deep on technology, can own significant areas of the platform end to end, and wants to help shape product direction at a fast-scaling AI company.

Responsibilities

• Own the end-to-end product lifecycle for features and modules, from problem discovery to launch and iteration.
• Scale and evolve the core platform as our customer base grows, balancing new capabilities with reliability.
• Conduct customer discovery through interviews, call reviews, and feedback sessions across the UK, EU, and US.
• Translate customer and business needs into clear PRDs, user stories, and acceptance criteria.
• Prioritise the roadmap using data, customer impact, and business value, and communicate trade-offs clearly.
• Work closely with engineering on scoping, technical trade-offs, sprint planning, and delivery.
• Partner with AI/ML engineers to define use cases for LLM-powered agents, voice, and conversational workflows. Define evaluation criteria for AI features — accuracy, latency, hallucination rates, and conversation quality.
• Write and iterate on prompts, conversation flows, and agent behaviours alongside the AI team.
• Collaborate with design to create intuitive user journeys, wireframes, and prototypes.
• Define success metrics and build dashboards to track adoption, engagement, and customer outcomes.
• Analyse product usage data and conversation logs to identify gaps and opportunities.
• Run experiments and A/B tests to validate hypotheses and improve product performance.
• Coordinate launches with sales, marketing, and customer success, including release notes, demos, and enablement.
• Support integrations with CRMs, property management systems, and third-party platforms used by our customers.
• Gather and synthesise feedback from sales calls, support tickets, and enterprise client reviews.
• Track the competitive landscape and emerging AI capabilities, turning insights into product bets.
• Establish and own lean product processes, documentation, and rituals as the team scales.

Requirements

• 4-5 years of experience in Product Management, ideally in B2B SaaS or AI-first products.
• Track record of owning a product area end to end and driving measurable business outcomes.
• Experience taking a product or feature from 0 to 1 is preferred.
• Working understanding of LLMs, AI agents, APIs, and how modern software systems are built.
• Hands-on experience with AI tools, prompt engineering, or no-code/low-code builders is a plus.
• Ability to write crisp PRDs and communicate clearly with engineers, designers, and business stakeholders.
• Strong analytical skills; comfortable with SQL, spreadsheets, and product analytics tools.
• Customer-obsessed, with a track record of turning user insight into shipped product.
• Exposure to real estate, PBSA, proptech, or conversational AI is a strong plus.
• Comfortable working across time zones with international customers and teams.
• Strong ownership, bias for action, and follow-through on multiple concurrent priorities.
• Sharp, structured problem-solver who is comfortable operating with ambiguity.
• Ambition to grow into a senior product leadership role.

Why Join Us?

• Shape a live AI product used by enterprise customers, with real ownership from day one.
• Work alongside a strong, hands-on engineering and AI team.
• Work across global markets — UK, EU, India, and US.
• Work at the cutting edge of LLMs, voice AI, and agentic automation.
• A clear growth path toward senior product leadership.

If you’re a builder at heart who loves turning messy problems into products customers can’t live without, and you’re excited to help shape the future of AI automation at VerbaFlo, we’d love to hear from you!