About Company:
i2v systems is a technology company in video surveillance and video analytics software. i2V stands for intelligent integrated video. i2V is a technology R&D company focusing on the design, development, and production of intelligent surveillance products. The product offerings include IP video management software, intelligent video analytics/analysis using image processing, computer vision, machine, and deep learning, automatic number plate detection system, red light violation detection system, automatic traffic counting & classification (ATCC), central monitoring system, command, and control system, smart city dashboard, PSIM (physical security information management), incident management system, cloud surveillance, and mobile surveillance.
About the Role:
The Project Engineer will provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers.
What your day will look like:
Field Support:
● Perform installation, audit, assessment, maintenance, and technical support of i2v systems on customer premises
● Provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers
● Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
● Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests
Technical Support:
● Use software tools to diagnose and solve complex issues and service outages
● Conceptualize and articulate ideas clearly and concisely
● Resolve problems in compliance with established processes
● Ensure timely escalation of critical customer related issues through proper channels
● Ensure timely resolution of customer issues
● Collaborate with other Technical Support specialists and R&D engineers
● Develop and maintain a strong relationship with new and existing customers
● Develop and maintain an extensive working knowledge of i2v solutions
● Contribute to the evolution of our software and Support processes
● Participate in the elaboration of technical documentation and knowledge base article
● Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
About you:
● Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
● Strong analytical and troubleshooting skills in both hardware and software
● Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities
● Experience in customer service, technical support, and project management
● Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
● Strong team player while possessing the autonomy to manage his own workload
● Experience in electronic Security environment (CCTV, VMS,VA,NVR, DVR)
● Fluent and proficient in verbal and written communication in English
● Any other languages will be considered a strong asset
Technical Requirements:
● Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
● Excellent knowledge of networking principles and IP protocols
● Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
● Experience working with SQL databases
● Clear understanding of TCP, IP and UDP protocol stack (DHCP, DNS, TELNET, SSH, RDP)
● Understanding of network storage (SAN, NAS, iSCSI) principles and networking best practices
● Understanding of server virtualization concepts
● Understanding of OS (Linux , Windows server) and Hardware (GPU, RAM, CPU etc).
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